Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... See more
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Location
Switch locationUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... See more
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Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... See more
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Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... See more
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Company details
About National Windscreens - Leicester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, United Kingdom
- 0116-340-0393
4.4
Excellent
852 reviews
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They didn't put my screen properly some…
They didn't put my screen properly some work left.
October 12, 2026
Reply from National Windscreens - Leicester
We sincerely apologize that your screen was not installed correctly and that the work was left unfinished. We take your feedback seriously and will look into this matter right away to ensure it is addressed.
Good service collecting and returning…
Good service collecting and returning car very promptly.
reliable workmanship
September 30, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear that your vehicle was picked up and returned so promptly, and that you were happy with the reliable quality of the work. Thank you for your wonderful feedback!
ARRIVE ON TIME, JOB DONE WHEN PROMISED
THE BOOKING WAS SIMPLE AND WELL MANAGED, THE STAFF WERE EXCELLENT AND HELPFULL, THE RESULT WAS PERFECTION. THANKS FOR A great job.
October 2, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear that your booking process was simple and well managed! It's wonderful to know that our helpful team provided excellent support and delivered a perfect result for you. Thank you so much for your great feedback!
Beat this for customer care if you can
The best customer and after sales service you would find hard to find. Even after a problem with a fitted window they showed care and consideration.
September 21, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear that you experienced such outstanding support and after-sales care! It's wonderful to know that our team demonstrated genuine thoughtfulness and consideration when resolving the issue with your window.
Reply from National Windscreens - Leicester
We are so pleased to hear that you found it easy to get an appointment and that you experienced prompt, quick service. Thank you for your wonderful feedback!
Very efficient got mine done in 2 hours
September 26, 2026
Reply from National Windscreens - Leicester
We are so pleased to hear that our service was very efficient and completed so quickly for you. We truly appreciate your positive feedback!
Great work has been done by National windscreen 👍
Great work has been done by National windscreen
September 25, 2026
Reply from National Windscreens - Leicester
We are so pleased to hear that great work has been done. Thank you for your wonderful feedback!
Well timing to start with I chose …morning he arrived at 14:10
Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the operator was much layer and I had gone home someone would have ranted at me for not being present so really not happy. The work done was fine no complaints about that just the timing was terrible knowbody called me to say he was going to be late but I knew it he would be when I saw he had 3 jobs on be mine at midday.
September 25, 2026
Reply from National Windscreens - Leicester
Thank you for your feedback. We sincerely apologize for the significant delay and the inconvenience this caused with your work schedule. We understand your frustration regarding the timing and the lack of communication. We are reviewing our scheduling and communication processes to prevent similar situations in the future.
Reply from National Windscreens - Leicester
We're so pleased to hear that you found the process swift, efficient, and well-organized. Thank you for your wonderful feedback!
Don't pay extra to replace your wipers
The team at Leicester Meridian were great. Dropped car, went home, got a text 3 hrs later - all done. Picked up. All good in terms of the screen and re-calibrating the various smart assistance systems.
Only gripe. On booking, signed up for Michelin Wiper replacement at £49.51 with "free" fitting. It turns out I got Bosch Aero wipers. They work nicely, but are available on Amazon for £18.75. At that I could pay for fitting (or fit myself in 1 minute). False advertising, so feel let down. Would never choose any additional items from National Windscreens.
September 17, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback regarding our team and the quality of the screen replacement and recalibration. We sincerely regret your disappointment regarding the wiper blade discrepancy. We understand your frustration and will review our offerings to ensure clarity and accuracy for our customers.
Excellent service drop my car off
Excellent service drop my car off. It was ready early as well to pick up. Car was lovely and clean still under the repair was done to a first class standard
June 22, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear that you received excellent service and that your car was ready for pick up early! It's wonderful that your car was lovely and clean, and that the repair was done to a first-class standard.
Helpful staff
September 19, 2026
Reply from National Windscreens - Leicester
Thank you for your positive feedback!
Reply from National Windscreens - Leicester
Thank you for taking the time to review your recent experience. We are so pleased to hear that you found our work to be great. We truly appreciate your positive feedback!
Poor service
I had to ask staff to come after 2:30 wich they did. But i still took an emergency holiday with work because i recieved a text saying they are coming between 9:00 and 16:30. The repair looked great to start but then after a few hours it looked like the repair failed and the resin melted out of the chip. Then their advice was to replace it and spend even more money all because of a chip less then the size of a 5p coin
September 17, 2026
Reply from National Windscreens - Leicester
We sincerely apologize for the inconvenience caused by the scheduling conflict and the need to take an emergency holiday. We are also very sorry to hear that the repair failed so quickly and that you were advised to replace the entire windscreen. We understand your frustration and are reviewing our repair procedures.
Very friendly on the phone and in…
Very friendly on the phone and in person. fast service with polite staff. Definitely would use again!
September 9, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear that you found our team friendly and polite, and that you received fast service. It's wonderful to know you would use us again!
Excellent from the first phone call…
Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the windscreen called in advance, so polite, clear, knowledgeable, explained what he was going to do, then after as to what he had done. SUPERB service .
The insurance company Axa advised on 3 companies to choose from, the first one I randomly called the first company, just rang and rang, the second was painfully long and asked so many questions without explaining anything the woman was robotic, lifeless and painfully long . . I told her I was going to put the phone down as I’d lost the will to live.thankfully I did and got through to this superb company - thank you I really appreciate it xx
September 10, 2026
Reply from National Windscreens - Leicester
We are absolutely delighted to hear about your excellent experience, from your initial call to the completion of your windscreen repair. It's wonderful to know that our team member was clear, polite, knowledgeable, and proactive, providing superb service throughout. We appreciate you choosing us after a frustrating experience elsewhere.
Excellent installation
Easy to book, updates regularly, installer was professional and knowledgeable. Time keeping excellent
September 9, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear that booking was easy and that you received regular updates. It's wonderful that our installer was professional and knowledgeable, and that our timekeeping was excellent. Thank you for your wonderful feedback!
Stone chip in front windscreen
Stone chip in front windscreen - had to prebook appt and wait a week before technician came out. This guy came out on time, and was fantastic! He was very informative and explained the procedure - really pleased with the outcome and would definitely recommend.
September 1, 2026
Reply from National Windscreens - Leicester
We're delighted to hear that our technician arrived on time and provided such fantastic service! It's great to know they were informative and explained the procedure thoroughly. We're so pleased with your positive outcome and appreciate your recommendation.
Excellent service thanks
September 4, 2026
Reply from National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time when I asked for a more…
On time when I asked for a more specific time between 8&4 as had to go work . So they rang an HR before so I could meet them at the address. Good job done 👍
September 8, 2026
Reply from National Windscreens - Leicester
We are so pleased to hear that we were able to accommodate your schedule and provide a convenient service. Thank you for sharing your positive experience!
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