It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
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Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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See what reviewers are saying
Helpful Team who completed the windscreen job same-day - didn't have the window wipers in stock but I was reimbursed immediately! Apart from that all good - thank you
Company replied
Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
Company replied
Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
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Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.3
Excellent
173 reviews
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Reply from National Windscreens - Luton
We're so pleased to hear that you found our team knowledgeable, friendly, and professional. Thank you for your wonderful feedback!
It took the 4 hours as advised in fact…
It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because my husband can’t drive medically for one year, I didn’t want to pay extensively for a taxi home and return so the experience was almost unbearable.
Water would have been a plus point!
Staff were extremely polite and probably as helpful as they could be given their own time restraints.
July 21, 2026
Reply from National Windscreens - Luton
We're truly sorry to hear about the uncomfortable experience you had during your recent visit, especially with the extended wait time and the heat in the waiting room. We understand how challenging this must have been, particularly given your husband's situation. Your feedback about the lack of water is very important to us, and we will certainly look into this. We appreciate you acknowledging our staff's politeness despite the circumstances.
Reply from National Windscreens - Luton
We're so pleased you experienced quick, efficient, and professional service. Thank you for your wonderful feedback, we're happy you're satisfied!
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replaced and screen not…
Windscreen replaced and screen not sealed correctly in both lower corners of the screen. Luton depot not answering calls on their direct line. Re-routed to national call centre where further delays of 5-10 minutes experienced through automated call line. Call centre unable to resolve and reliant on speaking to depot who they were also unable to speak to. Was surprised that I had to wait 11 days for the fitting having gone through insurance. Yet another example of a company where sales are king and aftersales service is a low priority.
July 28, 2026
Unprompted review
Reply from National Windscreens - Luton
We are very sorry to hear about the issues with your windscreen not being sealed correctly and the difficulties you experienced trying to contact our Luton depot. We understand your frustration with the delays and the call center's inability to resolve the issue. We are concerned about your experience and are investigating this matter.
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Left car very dirty after charging the…
Left car very dirty after charging the windscreen. Waiting room was very hot no Ac and no refreshment available.
July 16, 2026
Reply from National Windscreens - Luton
We are very concerned to hear about the cleanliness of your car and the uncomfortable waiting area. We are reviewing our procedures to prevent these issues.
Reply from National Windscreens - Luton
We're so pleased to hear that our team was polite and professional, and arrived on time. Thank you for your wonderful feedback!
Amazing exprience… very efficient and…
Amazing exprience… very efficient and great staff.
July 16, 2026
Reply from National Windscreens - Luton
We're so pleased you had an amazing experience and found our staff to be very efficient and great. Thank you for your wonderful feedback!
fast and quality service
July 7, 2026
Reply from National Windscreens - Luton
Thank you for your positive feedback! We are so pleased to hear that you experienced such fast and quality service. We truly appreciate you taking the time to share your experience with us.
3 stars is quite a low mark for me and…
3 stars is quite a low mark for me and I have few reasons
1: the depot is in an industrial estate a fair distance from any facilities. A 10 minute walk to the nearest bus stop to take you to the town centre.
2: On a baking hot day the waiting facilities are sparse and no fans or air con were available so had to leave as the appointment could have taken 4 hours.
3: Windscreen appears to be fine ...but they have managed to trap a rear camera lead in the radar array. Due to the above I don't fancy going back to the depot to retrieve it as it will involve removing the surround and possibly having to recalibrate again and for the time and effort required I would be better off purchasing a new camera.
4. Times for fitting could be a lot more specific ....However long the screen takes to fit plus the refitting and calibration another 60 mins max.
5: Staff wee very friendly and helpful.
July 10, 2026
Reply from National Windscreens - Luton
We appreciate you taking the time to share your detailed feedback. We are truly sorry to hear about the inconveniences you experienced during your visit. We understand that the depot's location and the lack of comfortable waiting facilities on a hot day were frustrating. We also regret that there was an issue with your rear camera lead after the windscreen replacement. We are reviewing our fitting procedures and the information provided regarding appointment durations to ensure a more accurate and comfortable experience for all our customers. Your comments about our staff being friendly and helpful are noted, and we will use your feedback to improve our services.
I was surprised just how quickly and…
I was surprised just how quickly and efficently the job was done all the old glass cleaned a job well done
July 8, 2026
Reply from National Windscreens - Luton
We're so pleased to hear how quickly and efficiently the job was completed, and that all the old glass was cleaned. Thank you for your kind words about a job well done!
Helpful Team who completed the…
Helpful Team who completed the windscreen job same-day - didn't have the window wipers in stock but I was reimbursed immediately! Apart from that all good - thank you
June 30, 2026
Reply from National Windscreens - Luton
We're so pleased to hear our team was helpful and completed your windscreen job on the same day. We apologize for the inconvenience regarding the window wipers, but we're glad we could reimburse you immediately. Thank you for your positive feedback!
Service was done quick and process was…
Service was done quick and process was explained fully. Thank you
June 30, 2026
Reply from National Windscreens - Luton
We're so pleased to hear that our service was quick and that the process was fully explained to you. Thank you for your positive feedback!
Replacement windscreen
Reported cracked to insurance on 29th May. Replacement had to be cancelled twice due to replacement being damaged and bad weather.
Fitted on the 19th June.
Fitter was polite, kept me informed as to what he was doing. Fitted all ok.
June 22, 2026
Reply from National Windscreens - Luton
We appreciate your feedback and are glad to hear the fitter was polite and the installation was completed to your satisfaction. We regret the delays you experienced due to the damaged replacement and weather.
Efficient service
June 23, 2026
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service and was very…
Great customer service and was very quick when replacing windscreen. I’m not sure of the name but a colleague came out and guided me to the workshop as I couldn’t find it. Just want to say thanks
June 26, 2026
Reply from National Windscreens - Luton
We're so pleased to hear you received great customer service and that your windscreen replacement was quick. We're glad a colleague was able to guide you to our workshop. Thank you for your kind words!
Great Service!
Friendly staff who completed the windscreen replacement quickly. Good instructions on aftercare. Not possible to speak to branch on phone which would have been helpful to confirm details in advance but would definitely recommend and use them again.
June 26, 2026
Reply from National Windscreens - Luton
We're pleased to hear our staff were friendly and completed your windscreen replacement quickly, and that you found the aftercare instructions helpful. We appreciate your feedback regarding contacting the branch directly and will take this into consideration. Thank you for your recommendation!
Reply from National Windscreens - Luton
We're so pleased to hear you received perfect service and found our staff to be amazing and very efficient. Thank you for your kind feedback!
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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