Very professional straight on with the job ,very friendly and helpful, went for a coffee to pass the time away they phoned me to say they had completed the job , no mess no fuss .
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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See what reviewers are saying
Jamie who fitted my windscreen was very polite and was efficient, he came in the time slot that I booked and updated me prior to inform me of how long it would take him to get to me. The booking proce... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Easy to book for correct repair/ replacement, clear advice on what to expect . Good update information on booking. Clean waiting room and helpful reception. Windscreen replacement done in much less... See more
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
780 reviews
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Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service
Brilliant service. Very competent fitter. Good to know what time they will be here.
June 22, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you received brilliant service and found our fitter very competent. Thank you for highlighting our clear communication regarding arrival times!
Reply from National Windscreens - Middlesbrough
We are so pleased to hear that our staff was friendly and capable, and that the work was completed promptly. Thank you for your wonderful feedback!
Very professional straight on with the…
Very professional straight on with the job ,very friendly and helpful, went for a coffee to pass the time away they phoned me to say they had completed the job , no mess no fuss .
June 24, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you found our team professional, friendly, and helpful. It's great to hear we completed the job efficiently and without any fuss. Thank you for your positive feedback!
Perfect service and i still apologise…
Perfect service and i still apologise for the seagull poo cheers
June 19, 2026
Reply from National Windscreens - Middlesbrough
We're so glad you enjoyed our service! Please don't worry about the seagull; we understand these things happen.
Very friendly and helpful
Very friendly and helpful. Windscreen was replaced very quickly
June 24, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased our team was friendly and helpful, and that your windscreen was replaced quickly. Thank you for your kind feedback!
Reply from National Windscreens - Middlesbrough
We are so happy to hear you enjoyed your experience with our excellent service and staff. We appreciate your kind words.
The guys were all very friendly and…
The guys were all very friendly and helpful, All done in a timely manner and gave me a text to say my car was ready for collection.
June 18, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're glad to hear our team was friendly and helpful, and that your car was ready promptly.
Top service
Jamie who fitted my windscreen was very polite and was efficient, he came in the time slot that I booked and updated me prior to inform me of how long it would take him to get to me. The booking process was good and I was sent reminders about my appointment.
June 10, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear our technician was polite and efficient, arriving within the booked time slot. We're also glad the booking process was good and you received timely reminders.
Great service from start to finish
Great service from start to finish. Communication fantastic and staff lovely at Skippers Lane Branch
June 17, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you experienced great service and fantastic communication from our lovely team. Thank you for your kind words!
The guy that came was on time
The guy that came was on time. We had a nice friendly chat and the car looked great back to how it should look
Thank you to all involved
Keith
June 16, 2026
Reply from National Windscreens - Middlesbrough
We're so glad to hear you had such a positive experience with us and that your car looks great! Thank you for your kind words.
Reply from National Windscreens - Middlesbrough
We're so glad you enjoyed your experience with our friendly staff and clear communication. Thank you!
Insurance job
New windscreen due to a crack. No issues, quick turnaround, very pleased.
June 10, 2026
Reply from National Windscreens - Middlesbrough
We're so glad we could help with your windscreen. We appreciate your kind words and positive feedback.
Professional
June 13, 2026
Reply from National Windscreens - Middlesbrough
Thank you for your positive feedback!
Efficient and effective
Efficient and effective. Done at the time booked and within the time expected. Useful workspace to wait as well.
June 11, 2026
Reply from National Windscreens - Middlesbrough
We're so pleased you found our service efficient and effective, and appreciated our workspace. Thank you for your kind feedback!
Straight forward and easy to use
June 3, 2026
Reply from National Windscreens - Middlesbrough
We're glad our service was easy to use!
Easy to book online to arrange repair
Easy to book online to arrange repair. Really helpful staff and the work was completed efficiently and to a high standard. Thank you!
May 7, 2026
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that booking was easy, our staff were helpful, and the work was completed efficiently.
Reply from National Windscreens - Middlesbrough
We're so pleased the work was of high standard and communication was excellent.
Reply from National Windscreens - Middlesbrough
We appreciate your kind words. We're glad you were pleased!
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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