Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
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Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... See more
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Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... See more
Company replied
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... See more
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Company details
About National Windscreens - Oswestry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, United Kingdom
- 01691-450-028
4.9
Excellent
349 reviews
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Service was quick
Service was quick, well, instant and the technician explain the whole process clearly, answering all questions as he went along.
February 6, 2025
Reply from National Windscreens - Oswestry
Thank you for your positive feedback. We appreciate you taking the time to share your experience. We're glad to hear that you were impressed with the speed and clarity of the service, and that the technician was able to answer all of your questions.
Great service from the branch and the…
Great service from the branch and the fitter. Terrible service from the central helpline who didn't know their rear end from their elbow.
January 29, 2025
Reply from National Windscreens - Oswestry
We appreciate your feedback. We're glad to hear you had a positive experience with our branch and fitter. We'll take your comments about the helpline seriously and use them to improve our customer service.
Review
Turned up in the time slot, really friendly.
Only issue was one side of my heated screen didn't work, noticed the neutral cable wasn't connected properly, works great now
January 30, 2025
Reply from National Windscreens - Oswestry
We appreciate you taking the time to leave a review. We're glad to hear you found our technician friendly and that the issue was resolved. We're always striving to provide the best possible service, and we'll take your feedback into consideration.
Can’t fault them
Easy to book, they were ready for the car as soon as I arrived.
Work carried out well with initial care advice given
January 29, 2025
Reply from National Windscreens - Oswestry
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are pleased you found our booking process easy and our team prepared for your arrival. We're happy to hear you were satisfied with the work performed and the initial care advice provided.
Excellent experience throughout
Excellent experience from initial telephone contact right through to the completed repair. All very pleasant, helpful, polite. Efficiently booked appointment, detailed email communication. Home repair was efficient and quick with a very good repair complete in less than 30 minutes. Would fully recommend National Windscreens 👍
January 31, 2025
Reply from National Windscreens - Oswestry
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service to be excellent from start to finish. We strive to provide our customers with a pleasant and efficient experience, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and are glad you would recommend us.
Excellent professional service.
January 29, 2025
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very quick and efficient job
January 24, 2025
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Oswestry
Thank you for your kind words! We appreciate you taking the time to share your experience. We're glad you found our service quick and our staff friendly.
A great firm to deal with
A great firm to deal with. Informative, polite & finished the job in the time they said. Nice warm office to wait in. Really nice people to deal with
January 29, 2025
Reply from National Windscreens - Oswestry
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide exceptional service and appreciate your feedback.
Reply from National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent communication and all round…
Excellent communication and all round service.
January 9, 2025
Reply from National Windscreens - Oswestry
We're thrilled you found our communication and overall service excellent! Your feedback is invaluable to us, and it's wonderful to know we met your expectations. We strive to provide top-notch service to every customer, and your positive review is a testament to our team's dedication. Thank you for taking the time to share your experience; it means a great deal to us. We hope to have the opportunity to assist you again in the future. Your satisfaction is our priority, and we appreciate your kind words.
Staff were really friendly
Staff were really friendly, windscreen was done really quick.
December 21, 2024
Reply from National Windscreens - Oswestry
Thank you for your kind words. We are delighted to hear that you were pleased with the friendly service and quick turnaround time. We appreciate your feedback and will continue to strive for excellence.
Quick and efficient to book
Quick and efficient to book. Friendly, knowledgeable and quality technician
December 18, 2024
Reply from National Windscreens - Oswestry
Thank you for your kind words. We're thrilled to hear you found the booking process easy and that our technician was helpful and provided quality service. We appreciate your feedback.
Had a windscreen fitted in a ford…
Had a windscreen fitted in a ford fiesta 21/12/24 from oswestry depo and fitted at our address . Perfect work . Great lads . Highly reccomended !!!!!!!
December 21, 2024
Unprompted review
Reply from National Windscreens - Oswestry
Thank you for your kind words and for choosing our services. We're delighted to hear that you were happy with the windscreen fitting and the work of our team. We appreciate your recommendation and will continue to strive for excellence in all our services.
Excellent service
Excellent service. Cannot fault.
Polite, professional, prompt.
Would highly recommend
December 10, 2024
Reply from National Windscreens - Oswestry
Thank you for your kind words. We're thrilled to hear about your positive experience. We strive to provide exceptional service and appreciate your recognition of our team's efforts.
The 1 member of staff was so rude
The 1 member of staff was so rude, he was disgusting!!!
The other man was polite and got the job done
December 2, 2024
Reply from National Windscreens - Oswestry
We appreciate you taking the time to share your feedback. We are sorry to hear that you had a negative experience with one of our staff members. We take all customer feedback seriously and will use this information to improve our service.
Reply from National Windscreens - Oswestry
We appreciate your kind words and are glad to hear you found the booking process easy and the job completed promptly.
Jaguar F Pace
Hi, the guys at Oswestry were brilliant, bent over backwards for me, couldn't recommend them enough. Will certainly be using them again (if needed!!)
Thanks again
Dyfrig Jones
November 9, 2024
Reply from National Windscreens - Oswestry
We are so pleased to hear about your positive experience. It's wonderful to know that our team went above and beyond to assist you. We appreciate your kind words and look forward to serving you again in the future.
Reply from National Windscreens - Oswestry
We appreciate your kind words and are glad to hear you were satisfied with the service.
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