Good promt service, had to wait a few hours due to lane assist etc having to calibrate with the council, apart from that, very good service.

I contacted NatWind through insurers. Was told car would have to be taken to Preston (1.5hrs away) and given a booking 4 weeks ahead, and would need to leave car for up to 4 hrs. Due to 4 hrs required had to drive down in 2 cars to avoid sitting around waiting. On arrival at 1200 was told windscreen replacement would take around 2 hrs. and they would phone when complete. Heard nothing so returned 4.5 hrs later to find repair not even started. Had to leave vehicle overnight and travel home arriving 7 hrs after starting out. Next day received advice note (not an invoice by email) so phone NatWind call centre and was told car was showing completed. Drove back to Preston and found car ready, never did receive any notification it was completed. Could not pay at centre, had to take photo of a number to call for automatic payment. Guys at centre did not know what "upgrade" amount of £39.50 shown on note was for. On return home phoned payment line and spoke to someone who said that upgrade was for new wipers, even though I had fitted new ones less than 2 months previously (at a cost of £18) and they were still on the car. They said they would check if they had been fitted and get back to me - never did. Although the automated payment line now requires just the excess. Seems a scam to squeeze more money onto the bill. All in all a poor experience with a total of 10 hrs travel / waiting time over 2 days. The guys at the workshop were very helpful and did a great job - just overworked and most probably overbooked by the central system

Friendly efficient and a pleasure to do business with

Good communications from the local fitters. Car requested in earlier than the booking time and completed in super fast time. Thanks so much.

Great customer service

Completed online request on Tuesday 05/05/26 and received quote for replacement windscreen. Called up to pursue Business and was told the quote was incorrect but I foolishly decided to accept and someone would call me back.

No contact Wednesday 06/05/26. I contacted twice on Thursday 07/05/26, for an update, first time was put through after a 12minute wait to a disconnected number and second time to a call handler in Peterborough who said someone would call me back.

Friday 08/05/26, I have called for a fourth time to be told the Branch manager is off sick so “no one” can manage this request. Waste of time and suspect fraudulently offering below value estimates to get business, if they can be bothered! Have now gone elsewhere!

Window was a complicated refit due to the ADAS system but National Windscreens did a brilliant and tidy repair. I was informed through the process how long it would take to be replaced. Plus there’s a nice park up the road to take your dog while you wait. 😁

Great job and they were very helpful with my request to change the time of the appointment.

Very quick and professional service

After cancelling my first appointment ( booked a week earlier) you then double booked my appointment.This meant I had a 5 hour wait in a cold scruffy waiting area.This was after a 1 hour drive to attend the appointment.
There was only one fitter who did his best!!

When they fitted the windscreen the ADAS calibration wasn't completed correctly and I had to return and wait another 2 hours for the calibration to be done correctly.
2nd the fitter scratched the bodywork on my car (Lucky I had photos as they denied liability at first). Once the manager accepted fault they had my car repaired to a high standard. I found there communication to be very poor and I had to chase for everything. This is supposed to be an ISO accreditation company but I can't believe that is true.

There was shardes of glass scattered all over my dashboard and they have covered my camera in black sealent so my auto head lights don't work and my auto window screen wipers

Friendly staff and sorted the car quickly and left it in a clean state after. Could do with more local places, but good service and can't fault the team for that.

The windscreen was not fully similar as it was. The brand was not similar as well.

Helpful, Friendly, Polite, Excellent job

Timely - quicker than expected - polite - friendly

Good communication and everything went as planned.

I was not welcomed and in fact was made to feel like l was bothering them.
Then was told l had been double booked so would be a few hours .
Left my vehicle at 11.30 and was told by text to allow four hours so l arranged temp insurance. Then when l
Rang to check at 2 pm was told would be at least another two hours .

Easy to book via insurance, even phoned us to offer an earlier appointment. Job completed within a day of damage.