Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
Company replied
Location
Switch locationUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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See what reviewers are saying
2 Workers Turned up and they arrived on time. I was extremely satisfied with the perfect Original Windscreen Glass Replacement, they safely removed the cracked Toyota Car Front Glass Windscreen, They... See more
Company replied
Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... See more
Company replied
1 Over 3 weeks before work could be scheduled 2 Operative told he was a "trainee" but was unsupervised 3 Failed to bring an awning because it was "broken" - it had rained virtually every day sinc... See more
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Company details
About National Windscreens - Romford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, United Kingdom
- 01708-545-381
4.6
Excellent
561 reviews
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Great staff
Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
October 12, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you had such a wonderful experience with our friendly team! It is fantastic to know that your service was completed promptly and that your vehicle was left clean. We truly appreciate your kind words and your wonderful recommendation to your family and friends.
Reply from National Windscreens - Romford
Thank you for your positive feedback!
Reply from National Windscreens - Romford
We are so pleased to hear that you experienced high-quality work and received awesome service from our friendly team members. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Romford
We are so pleased to hear that you experienced top-quality assistance and found our team to be welcoming. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Romford
We are so pleased to hear that you experienced fast, smooth service and found our team to be so welcoming and informative. Thank you for taking the time to share your wonderful feedback!
I’m happy
Staff members behaiber are very good and windscreen fitting is very good.
September 29, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that our team took great care of you and that you are very happy with the quality of your new windscreen installation. Thank you for your wonderful feedback!
The best experience the are very…
The best experience the are very professional and polite
October 4, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you had such a great experience and found our team to be courteous and professional. Thank you for your wonderful feedback!
Friendly welcome at reception
Friendly welcome at reception, prompt attention and finished when they said it would be.
October 2, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you received a warm welcome from our reception team and experienced prompt, timely service. It is wonderful to know everything was completed right on schedule. Thank you for your great feedback!
Very professional company
Very professional company. Kept me informed regarding location of technician and also the technician himself was very helpful.
October 1, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you found our company professional and were kept updated on the technician's location. It's wonderful to know that our technician was so helpful during your service. Thank you for your feedback!
Straight forward booking and very fast…
Straight forward booking and very fast replacement,.
September 22, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you experienced a straightforward booking process and a very fast replacement service. Thank you for taking the time to share your wonderful feedback with us!
Polite service,welcomed by Kieran & the…
Polite service,welcomed by Kieran & the job was carried out by Nathan
Had a small problem with electrics when finished but was immediately rectified without any problem
September 25, 2026
Reply from National Windscreens - Romford
We're glad to hear our team provided polite service and promptly resolved the electrical issue. We appreciate you sharing your experience with us.
Great service all round
Great service all round! fantastic customer service - kept me in the loop, easy to deal with, would highly recommend.
September 16, 2026
Reply from National Windscreens - Romford
We're so pleased to hear you received great service all around and fantastic customer service! It's wonderful to know that you were kept informed and found us easy to deal with. Thank you for your high recommendation!
Excellent Workers thanks, for fitting the Front Windscreen Glass
2 Workers Turned up and they arrived on time.
I was extremely satisfied with the perfect Original Windscreen Glass Replacement, they safely removed the cracked Toyota Car Front Glass Windscreen, They got on very well they did their Job excellent work, well done and thank you very much, you both communicated perfectly with me, I highly recommend you both.
September 17, 2026
Reply from National Windscreens - Romford
We're so pleased to hear about your excellent experience with our team! It's wonderful that our technicians arrived on time and provided a perfect windscreen replacement. We're especially glad they communicated so well with you and that you highly recommend us.
Very good service
Very good service. Very professional. Happy with the work carried out on windscreen.
September 16, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you received very good and professional service, and that you're happy with the work carried out on your windscreen. Thank you for your wonderful feedback!
Excellent Service.
Excellent welcome and good prompt service from Eduardo my technician for my windscreen replacement and calibration.
Seamless process.
Thank you.
September 14, 2026
Reply from National Windscreens - Romford
We're so pleased to hear you received an excellent welcome and prompt service for your windscreen replacement and calibration! It's wonderful that the process was seamless.
Easy to book and liaise with the team…
Easy to book and liaise with the team on the ground.
September 9, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you found it easy to book and communicate with our team on the ground. Thank you for your positive feedback!
Windscreen replacement
Friendly professional work carried out. Good customer service it was great experience highly recommended.
September 9, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you experienced friendly, professional work and good customer service. It's wonderful to know you had a great experience and highly recommend us!
Very happy with the service provided
Very happy with the service provided . Friendly staff and job completed within the timeframe.
September 11, 2026
Reply from National Windscreens - Romford
We're so pleased to hear you were very happy with the service provided, that our staff were friendly, and that the job was completed within the timeframe. Thank you for your wonderful feedback!
Good customer service replaced my…
Good customer service replaced my windscreen quick
August 27, 2026
Reply from National Windscreens - Romford
We're so pleased to hear that you received good customer service and that your windscreen was replaced quickly. Thank you for your wonderful feedback!
Professional
Professional, no faf, very nice experience with national windscreen.
Replaced my bmw 2 series crack windscreen brand new. Truly satisfied.
September 12, 2026
Reply from National Windscreens - Romford
We're so pleased to hear you had a professional and very nice experience with us! It's wonderful that your BMW 2 Series windscreen was replaced with a brand new one and that you are truly satisfied.
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