Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
Company replied
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... See more
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Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.7
Excellent
397 reviews
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Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide our customers with excellent service and are happy to know that we met your expectations.
Excellent service. 5 star.
Had a call a day early saying they could fit it that day.
Fantastic.
Arrived at 0930 and cracked on with it! (Pardon then pun.)
2 hours later all done. Car left clean and tidy around dash.
Very polite and helpful fitter.
January 24, 2025
Reply from National Windscreens - Salisbury
We're thrilled to hear about your positive experience. It's wonderful to know that our team was able to accommodate your schedule and provide a quick and efficient service. We appreciate your kind words about our fitter's professionalism and attention to detail.
Reply from National Windscreens - Salisbury
We appreciate your kind words and are thrilled to hear you had a positive experience. Your feedback means a lot to us and motivates us to continue providing excellent service.
Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad to hear you had a positive experience.
Reply from National Windscreens - Salisbury
We're thrilled to hear you've had such a positive experience so far! Your feedback means a great deal to us, and we're so pleased that our prompt service has met your expectations. We appreciate you taking the time to share your thoughts, and we're dedicated to continuing to provide the high level of service you deserve. We're excited to continue assisting you and look forward to exceeding your expectations in the future. Thank you again for your kind words; they truly motivate us to keep striving for excellence.
We value your business and appreciate your positive review. It's incredibly rewarding to know that our efforts have made a positive impact on your experience. We're committed to maintaining this high standard of work and look forward to continuing to serve your needs. Your satisfaction is our top priority, and we're grateful for your support. We hope to have the opportunity to assist you again soon.
Good service, but found some scratches on glass
Good service. Timely appointment. Just a little upset that there were few obvious scratches on the glass that I only noticed the following day.
December 19, 2024
Reply from National Windscreens - Salisbury
We appreciate your kind words about the service and timely appointment. We're very sorry to hear about the scratches you discovered on the glass. We understand this is frustrating, and we value your feedback as we strive to improve our quality control. We hope you'll consider us again in the future.
Reply from National Windscreens - Salisbury
We're so pleased to hear you received excellent service and that the windscreen is perfect. Your satisfaction is our top priority, and we're delighted we could meet your expectations. We appreciate you taking the time to share your positive feedback. It means a great deal to us to know our work is appreciated. We strive to provide high-quality service and are thrilled when we achieve that goal. Thank you again for your kind words; we hope to serve you again in the future.
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service, great communication and easy to navigate the process.
January 4, 2025
Reply from National Windscreens - Salisbury
Thank you for your wonderful feedback! We're thrilled you found our service excellent, communication great, and the process easy to navigate. We truly appreciate you taking the time to share your positive experience. Your comments are valuable to us as we strive to consistently provide top-notch service. We're delighted to hear that we met your expectations and look forward to serving you again in the future. Your satisfaction is our priority.
Fitter arrived on time.
Fitter arrived on time.
Polite and informative.
After the screen was fitted and fitter had gone i turned the wipers on only to find the drivers side was hitting the A post outer side trim.
There was dirty marks either side of the inner A pillar trims.
My microphone was hanging down too.
I used the car for a couple of days and during a trip away the N/S/F wiper arm nut come loose causing the wiper arm to crash into O/S/F .
I have now cleaned and fixed everything myself .
Not impressed at all!!
January 3, 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your feedback. We're sorry to hear about the issues you experienced after the screen fitting. It sounds incredibly frustrating to have further problems after the initial installation, especially while on a trip. We understand your disappointment with the quality of the work and the inconvenience it caused. We value your business and will use your feedback to improve our services.
Discount
Excellent service from the Salisbury branch although I was surprised that this company doesn't give discounts on armed forces discount card or the blue light card
January 3, 2025
Unprompted review
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your experience. We're glad to hear you had a positive experience with our Salisbury branch. We value your feedback regarding discounts and will consider it as we evaluate our offerings.
NATIONAL WINDSCREENS - SMOOTH AND EFFICIENT WINDSCREEN REPLACEMENT
The process was smooth and efficient from start to finish. Excellent communication with regular updates.
I waited at the reception waiting room that was provided for Customers and they looked after me very well. Excellent Customer Service.
The Windscreen was replaced ahead of schedule and I was quite astonished and impressed.
Overall, a wonderful experience and I would highly recommend National Windscreens.
Thank you for providing a 'Stress Free' Service.
December 20, 2024
Reply from National Windscreens - Salisbury
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our service to be smooth and efficient, with excellent communication and regular updates.
We're also delighted that you were well looked after in our waiting room and that your windscreen replacement was completed ahead of schedule. We strive to provide a stress-free experience for all our customers, and your feedback is greatly appreciated.
No mess no fuss courteous and efficient.
December 25, 2024
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience. We strive to provide our customers with a seamless and efficient service.
Reply from National Windscreens - Salisbury
Thank you for your kind words! We're happy to hear you found our service friendly, prompt, and easy to understand. We appreciate you taking the time to share your positive experience.
Excellent Service
We have just had our windscreen replaced today at short notice. This company could not have been more helpful or accommodating. Troy and his team were extremely friendly and got the job finished sooner than expected. I hope I don’t need a new windscreen again but if I do then Troy will be the first person to call.
December 23, 2024
Unprompted review
Reply from National Windscreens - Salisbury
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience and we are pleased to know that Troy and his team exceeded your expectations.
Reply from National Windscreens - Salisbury
Thank you for your kind words. We appreciate your feedback and are glad you found our service fast and efficient.
Professional
I was kept inform, about the delay in getting the windscreen. Lewis who installed the new windscreen was friendly and professional.
December 4, 2024
Reply from National Windscreens - Salisbury
Thank you for your kind review. We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed about the delay and that Lewis provided excellent service.
Reply from National Windscreens - Salisbury
Thank you for your kind words. We are so glad to hear that you found our service great, our staff super, and our service speedy. We appreciate you taking the time to share your positive experience.
Easy and straightforward from start to…
Easy and straightforward from start to finish, from booking the car in online and prompt efficient service from Troy at National Windscreens (Salisbury branch).
December 3, 2024
Reply from National Windscreens - Salisbury
Thank you for your positive review. We're pleased to hear that you found our booking process easy and that Troy provided you with prompt and efficient service. We strive to deliver a seamless and positive experience for our customers, and we're glad that we were able to meet your expectations.
Really quick and efficient service
Really quick and efficient service, convenient appointment time. Friendly and thorough Technician.
November 16, 2024
Reply from National Windscreens - Salisbury
Thank you for your kind words. We're delighted to hear you were happy with the quick and efficient service, the convenient appointment time, and the friendliness and thoroughness of our technician. We appreciate your feedback and are committed to providing excellent service.
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