I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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See what reviewers are saying
All teams from booking process to staff and service were pleasant, knowledgeable and courteous. Could not fault anyone Thank you all
Company replied
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
598 reviews
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Poor communication and multiple failed appointments
My experience has been incredibly frustrating from start to finish.
My windscreen was replaced, but unfortunately it cracked during fitting. What disappointed me most was that nobody from National Windscreens informed me that this had happened – I only found out through the garage.
As the crack continued to spread, another replacement was arranged. To make this appointment, I left work 2.5 hours early, arranged everything with my employer and asked the garage to accommodate the work.
Unfortunately, the replacement could not go ahead. I appreciate that the technician made a safety decision and confirmed my car was safe to drive, but the communication leading up to the appointment was poor. I was never told in advance that the replacement required particular conditions, such as suitable shade and enough space for the technician’s vehicle. Had I known this beforehand, I would have done everything possible to make those arrangements and avoid wasting everyone’s time.
To their credit, the branch manager contacted me after I raised my concerns, listened to my feedback and discussed how we can move forward. I appreciate that effort, and I now just hope the replacement is completed without any further delays.
Mistakes can happen, but clear communication is essential. Unfortunately, that’s what’s been missing throughout my experience.
June 22, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We are glad you received quick, high-standard service. Thank you for your feedback.
Super quick service
June 17, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We're so pleased you had an excellent experience. Thank you for your kind words!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We're so pleased our staff was helpful and you received timely updates!
The two guys were very professional and…
The two guys were very professional and very good in their manners. Excellent service.
June 10, 2026
Reply from National Windscreens - Stafford
We're so pleased you received excellent service and found our team professional. Thank you for your kind words!
Reply from National Windscreens - Stafford
We're so pleased you found our service efficient, timely, clean, and well-finished!
Easy to book the appointment
Easy to book the appointment, queries answered, only took 23rd to complete, all round great service
June 2, 2026
Reply from National Windscreens - Stafford
We're so pleased you found booking easy, your queries answered, and our service great. Thank you for your feedback!
Reply from National Windscreens - Stafford
We're happy you had a great experience.
The man who came was very nice
The man who came was very nice. He told me what he was doing and explained that even though the chip was still visible as it was quite small, the screen was as strong as normal.
June 2, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're glad our technician was helpful, explained the repair process, and ensured your screen's strength.
Efficiency service
Efficiency service, lovely staff who were happy to help and went over and above. Great communication
June 3, 2026
Reply from National Windscreens - Stafford
We're so pleased you experienced efficient service, lovely staff, and great communication. Thank you for your wonderful feedback!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient service and pleasant staff
Efficient service and pleasant staff. Clear information about when and where I needed to go .
May 30, 2026
Reply from National Windscreens - Stafford
We're so pleased you found our service efficient and our staff pleasant. Thank you for your kind words!
Reply from National Windscreens - Stafford
We're so pleased you found booking easy and our staff friendly.
Really quick.
May 28, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We appreciate your kind words.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Stafford
We are so happy you were pleased with our brilliant customer service!
Reply from National Windscreens - Stafford
We're so glad our communication was clear and easy for you. We appreciate your positive feedback!
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