I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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See what reviewers are saying
All teams from booking process to staff and service were pleasant, knowledgeable and courteous. Could not fault anyone Thank you all
Company replied
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
Company replied
Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
Company replied
Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
598 reviews
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Awful service
Keep away from these people no windscreen arrived and made me come all the way to Stafford even though they had booked me in a week prior to my appointment. Made me wait for over 5 hours after I was told no windscreen arrived and another one is on its way, then no windscreen arrived and given another appointment. Completely unacceptable.
April 2, 2026
Reply from National Windscreens - Stafford
We regret that the windscreen was not available and apologize for the multiple appointments and extensive wait. We appreciate your feedback and will review our scheduling to prevent this issue from happening again.
Efficient
Efficient, didn’t take too long and the end result was of a high standard.
Communication prior to the appointment was good although I had to ring them as they had changed the time I had requested.
When the job was completed I was on site and didn’t receive a call immediately though. Overall I would recommend for the work provided.
March 25, 2026
Reply from National Windscreens - Stafford
We're glad the service was efficient and of high quality. We regret the time change communication and the delay in notifying you upon completion. We appreciate your recommendation and value your feedback.
Easy to book online
Easy to book online. Came at expected time. Worked quickly and efficiently. Only criticism would be waiting over a week for a timeslot.
March 24, 2026
Reply from National Windscreens - Stafford
We're happy to hear that booking was easy and the work was efficient. We appreciate your feedback and are sorry about the wait for an available timeslot.
Great job
Came when they said they were. Very polite & professional did a fantastic job. Thank you.
March 26, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're so happy to learn that we were on time and that you found our team polite and professional. Thank you!
Brilliant
Really professional and sorted my windscreen in no time at all and I was able to get on with my day.
March 21, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to learn that our service was professional and that we sorted your windscreen quickly, allowing you to continue your day.
Excellent service
March 15, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great job
Great job. Easy to arrange and first class workmanship. Can’t fault them and highly recommended.
March 20, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We are so happy to learn that it was easy to arrange and that you received first-class workmanship.
Very efficient service
Very efficient service
Hassle free from booking in to pickup of car
Good communication throughout
March 20, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear you experienced efficient service and hassle-free booking and pickup, along with good communication.
Very very poor service from start to…
Very very poor service from start to finish not what you would expect from a well known company
March 16, 2026
Reply from National Windscreens - Stafford
We regret to hear about the substandard service you experienced. We appreciate your feedback and will review our service to improve.
Good service
Once dropped off was contacted promptly to advise when ready. Only thing that caused a nuisance was being advised drop off at 8.30 when booked only to be told the day before to drop at 11.30 which risked us missing a later appointment
March 15, 2026
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your feedback. We're happy to hear that you were contacted promptly. We apologize for the inconvenience caused by the change in drop-off time and the risk of missing your appointment.
Could not do enough to help made my car safe immediately and fixed the window the next day the staff were polite and very professional did everything that was expected
What a great experience professional courteous eentbout of their way to look after me
March 19, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We are so glad to learn that you had a great experience and that we were professional, courteous, and attentive to your needs.
Happy glaze!
Slick and efficient operation. Friendly reception staff. Work was carried out in time stated and appears to have been done to a high standard.
March 18, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're happy to learn that you found our operation slick and efficient, the reception staff friendly, and the work completed on time and to a high standard.
Excellent service
Excellent service from start to finish
Dropped the vehicle of at 8.30am, explained that we were not local and the lady said they would get to work on my vehicle straight away. We went across the road and had some breakfast at Subway. Then walked down to Costa
Received an invoice by email at 10.25 so walked back and vehicle was ready.
February 26, 2026
Reply from National Windscreens - Stafford
We're happy to hear that you received excellent service. It's great to know that we could promptly address your vehicle's needs, especially since you were visiting from out of town. Thank you for your positive feedback!
Excellent communication
Excellent communication, excellent service. Very easy to arrange, very friendly company..would recommend no problem at all. Thank you
March 3, 2026
Reply from National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that it was easy to arrange our service and that you received excellent communication. We're glad you had a friendly experience.
Reply from National Windscreens - Stafford
We appreciate you sharing that our service was very good! We are so happy you were pleased with our team and would recommend us.
Excellent!
March 5, 2026
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent and speedy service.
Very pleasant reception staff, new screen fitted within 1.5 hours of vehicle being dropped off.
March 9, 2026
Reply from National Windscreens - Stafford
We're happy to hear that you found our reception staff pleasant. It's great to know the new screen was fitted quickly. Thank you for your positive feedback!
Amazing service and the staff were…
Amazing service and the staff were lovely! Managed to replace my windscreen with a dent in the panel! Amazing
March 7, 2026
Reply from National Windscreens - Stafford
We're happy to hear that you had such a positive experience! It's great to know our staff provided amazing service and resolved the windscreen issue, including the dent. Thanks!
Great and friendly service / really…
Great and friendly service / really impressed with the work shop very clean felt really safe leaving my car there.
March 4, 2026
Reply from National Windscreens - Stafford
We're happy to hear that you received great service and felt safe leaving your car with us. Thank you for your positive feedback and time!
Reply from National Windscreens - Stafford
We're happy the job was completed on time and efficiently. Thank you for your positive feedback; we appreciate it very much.
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