Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always great service. Thetford branch Welcoming on arrival and text message when job is done
Company replied
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
Company replied
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... See more
Company replied
Company details
About National Windscreens - Thetford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, United Kingdom
- 01842-250-017
4.6
Excellent
375 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great service
Always great service. Thetford branch
Welcoming on arrival and text message when job is done
October 14, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear that you consistently receive great service at our branch. It is wonderful to know you appreciated the warm welcome upon arrival and the convenient updates when your vehicle was ready. Thank you for taking the time to share your feedback!
Staff were friendly
Staff were friendly, professional and helpful; can’t fault them. Great service, thank you.
October 11, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear that you received such friendly, professional, and faultless assistance from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Good experience
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
September 29, 2026
Reply from National Windscreens - Thetford
We are delighted to hear that you had such a great experience with our team. It is wonderful to know that you were kept well-informed and that the service was completed to your expectations. Thank you for taking the time to share your feedback!
Positive Experience
Booking service was easy to use and the staff on the day were polite, professional and sorted the replacement and re-calibration without issue.
September 16, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear that our booking service was easy to use! It's wonderful that our staff were polite, professional, and sorted the replacement and re-calibration without any issues.
Customer service very good
Customer service very good. Disappointed with the repair: repair is still opaque after more than a week.
September 12, 2026
Reply from National Windscreens - Thetford
We appreciate your feedback.
Excellent service
Excellent service, shame about the waiting area.
Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Customer has a problem, let's see if we can fix it'
10 minutes later after thorough check, the problem was fixed.
No fuss, no hassle.
September 9, 2026
Reply from National Windscreens - Thetford
We appreciate your feedback and are glad to hear our team efficiently resolved the electrical issue after your windscreen fitting. We're pleased we could fix the problem quickly and without any fuss.
Wasn't a great experience,was decent…
Wasn't a great experience,was decent .staff friendly enough.
September 2, 2026
Reply from National Windscreens - Thetford
We appreciate your feedback. We're glad our staff was friendly and we hope to improve your next experience.
I had to drive to garage to get it…
I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
August 28, 2026
Reply from National Windscreens - Thetford
We appreciate your feedback regarding the inconvenience of driving to our garage for repairs, especially in bad weather. We understand your concern about the travel distance and will consider your suggestion for portable covers to improve our service.
Great service
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfectly afterwards. No fuss or hassle. Excellent.
August 21, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear about your positive experience! It's wonderful that our staff provided great communication and organization, and that your screen replacement was completed perfectly and efficiently.
Reply from National Windscreens - Thetford
We're so pleased to hear that you found our booking process easy, and that our staff were friendly and provided excellent service. Thank you for your wonderful feedback!
Reply from National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great place to fix windscreens
The guys were really helpful and respectable told us a time when it may be ready and it was also explained what would happen.
Would recommend them to people
August 8, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear that our team members were helpful and respectful. It's wonderful that you were informed about the timing and what would happen, and we appreciate your recommendation!
Prompt service and excellent post…
Prompt service and excellent post replacement guidance.
August 8, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear that you received prompt service and excellent guidance after your replacement. Thank you for your wonderful feedback!
Efficient service carried out in 2hours
August 7, 2026
Reply from National Windscreens - Thetford
We're so glad to hear our service was efficient and completed quickly. We appreciate your positive feedback!
Reply from National Windscreens - Thetford
We're so pleased you experienced very good, speedy service and found our staff helpful. We're also glad the booking process was easy. Thank you for your wonderful feedback!
Professional and great job.
Professional and great job.
Easy to deal with from booking process to staff at the Thetford branch.
July 23, 2026
Reply from National Windscreens - Thetford
We're so pleased to hear that you found our service professional and that the job was great. It's wonderful to know that dealing with our Thetford branch was easy from booking to staff interaction. Thank you for your kind feedback!
Since replacing the screen I have an…
Since replacing the screen I have an annoying squeek where the screen or wire loom is not connected properly.
July 24, 2026
Reply from National Windscreens - Thetford
We appreciate you bringing this screen issue to our attention. We will investigate this further to ensure proper connection.
Reply from National Windscreens - Thetford
We're so pleased to hear that you found the booking process easy and our service quick and efficient. Thank you for your wonderful feedback!
Staff were very good
July 21, 2026
Reply from National Windscreens - Thetford
Thank you for taking the time to share your positive feedback. We are so pleased to hear you had such a great experience with our staff.
Kind helpful
Greeted well and helpful gentleman. Rang as promised when job was completed. Very polite
July 7, 2026
Reply from National Windscreens - Thetford
We're so pleased you were greeted well and found our team member helpful. Thank you for highlighting that we called as promised when the job was completed and that they were very polite!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.