Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
321 reviews
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After a bit of a wait the windscreen…
After a bit of a wait the windscreen was done very quickly
March 8, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind review. We appreciate you taking the time to share your experience. We are glad to hear that you were happy with the service you received.
Everything was simple
Everything was simple - to arranging the job, to it being completed efficiently.
March 13, 2025
Reply from National Windscreens - Trowbridge
We appreciate your kind words and are glad to hear that you found the entire process, from scheduling to completion, to be straightforward and efficient. We strive to make our services as convenient and hassle-free as possible for our customers.
Quick windscreen change brilliant…
Quick windscreen change brilliant service would recommend
February 25, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're delighted to hear you were happy with the speed and quality of the windscreen replacement. We appreciate your recommendation.
The team were very friendly and…
The team were very friendly and efficient.
I would recommend them to any one who wants a job done well.
They replaced screen on Range Rover, you would not have known that they had worked on the car.
February 28, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were impressed with the team's friendliness, efficiency, and the quality of their work. We strive to provide excellent service and are pleased that you found our team to be helpful and professional.
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We are delighted to hear that you found our repair service quick, efficient, and that you were pleased with the service you received. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Highly recommend!
Great communication, friendly technician and he was extremely patient with my car when it wouldn’t cooperate going back together, not sure I’d have been that calm with it 😂
Paid my excess to the technician upon completion & national windscreens took care of the rest with insurance. Would definitely recommend.
February 21, 2025
Reply from National Windscreens - Trowbridge
We're so glad to hear that you had a positive experience with our technician. We appreciate you recognizing his patience and friendly demeanor, especially when dealing with a challenging situation. It's great that you found the communication clear and that the process with your insurance was smooth. We strive to provide excellent customer service and we're happy to hear that we met your expectations.
Reply from National Windscreens - Trowbridge
Thank you for your kind words and positive feedback. We're delighted to hear that you found our service excellent. We strive to provide exceptional customer service, and your comments are encouraging to our team. We appreciate you taking the time to share your experience.
Accommodating
Accommodating , polite , prompt service, friendly bunch of chaps at Trowbridge branch. Would recommend
January 29, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words and five-star rating! We are delighted to hear that you found our service accommodating, polite, and prompt. We strive to provide friendly and helpful service to all our customers, and we are pleased that you found our team at the Trowbridge branch to be so. We appreciate your recommendation and look forward to serving you again in the future.
The lads at the Trowbridge branch were…
The lads at the Trowbridge branch were brilliant. They did a fantastic job. Far far better than Autoglass service which I dealt with earlier in the year. Thanks 🙏
January 21, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words. We are thrilled to hear that you were so impressed with the service you received at our Trowbridge branch. We strive to provide excellent customer service and are delighted that our team exceeded your expectations.
Best company!
Very quick respond, amazing price, friendly professional team! Wouldn’t call anybody else!!
January 15, 2025
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your recognition.
Reply from National Windscreens - Trowbridge
We're thrilled to hear you're happy with the clean and efficient repair of your camera mount! It's wonderful to know we could help restore your equipment and get it working perfectly on your new screen. We appreciate you taking the time to share your positive feedback; it means a great deal to us. We strive to provide the best possible service, and your review confirms we're on the right track. Thank you again for choosing us and for your kind words. We hope you continue to enjoy your restored camera mount!
very quick clean best job realy good…
very quick clean best job realy good thank you
steve gomersall
January 8, 2025
Reply from National Windscreens - Trowbridge
We're thrilled you had such a positive experience! Your feedback means the world to us, and we're so glad we could meet your expectations. We appreciate you taking the time to share your thoughts, and we hope to see you again soon. We strive to provide the best possible service, and your kind words are a wonderful encouragement to our team. Thank you again for your review. We truly value your business and hope to exceed your expectations on your next visit. We are committed to consistently providing high-quality service and appreciate your recognition of our efforts.
Reply from National Windscreens - Trowbridge
We're thrilled you found our service efficient and that you had a positive experience with our operative. We appreciate you taking the time to share your feedback, and we're delighted to hear that your interaction was both pleasant and efficient. Your kind words are truly valued, and they motivate us to continue providing excellent service. We strive to ensure every customer interaction is positive and efficient, and your review confirms we are achieving that goal in your case. Thank you again for your wonderful feedback; we hope to serve you again soon.
Quick and efficient
I was really worried taking in my new car - only 600 miles on the clock - after a stone chipped the windscreen.
The new windscreen was fitted quickly and efficiently by a very helpful and reassuring person.
December 20, 2024
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your experience. It's understandable that you would be concerned about a new car, especially with such low mileage. We're glad to hear that the windscreen replacement was handled quickly, efficiently, and with such helpful and reassuring service.
Reply from National Windscreens - Trowbridge
Thank you for your kind words. We're delighted to hear you found our staff friendly and helpful. We appreciate your feedback.
A quick and professional service.
November 29, 2024
Reply from National Windscreens - Trowbridge
Thank you for your kind words! We're happy to hear you found our service quick and professional.
The cover for LAD keeps coming off
The cover for LAD keeps coming off. Otherwise the service was really good.
November 21, 2024
Reply from National Windscreens - Trowbridge
We appreciate your feedback. We're sorry to hear about the cover issue. We strive to provide high-quality products and services.
Guys at garage were brilliant and…
Guys at garage were brilliant and system from phoning insurance company to getting booked in was very slick.....only reason not 5 stars due to incorrect windscreen ordered initially..but so many options on new cars so not surprising this happens. Thanks for a good job 👏
November 27, 2024
Reply from National Windscreens - Trowbridge
Thank you for your kind words about our team and the ease of booking. We appreciate your understanding regarding the initial windscreen order. We strive for accuracy in every aspect of our service and will continue to improve our processes.
The technician was excellent
The technician was excellent . Very polite and efficient.
Did a great job.
November 13, 2024
Reply from National Windscreens - Trowbridge
We're delighted to hear about your positive experience. It's wonderful to know that you were pleased with the technician's professionalism and efficiency. We appreciate your feedback and will share it with the team.
Really helpful
Really helpful - was able to fix the windscreen rather than replacing it.
November 13, 2024
Reply from National Windscreens - Trowbridge
We're thrilled to hear that you found our service helpful and were able to fix your windscreen. We strive to provide our customers with the best possible experience.
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