Whilst my order arrived promptly, one of the items did not fit. I tried to contact Native Youth via their customer service on three occasions, as how to exchange an item was not explained. I have... See more
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Haven’t received my package up till now which it was suppose to be a day delivery . I ordered on 22 October
Company replied
Great selection of really fashionable, good looking clothes to choose from. I regular buy knitwear hear because it's always well made, interesting designs which aren't overpowering. This time I boug... See more
Company replied
I really love this brand, the quality is great and the fitting/cut of the clothes is spot on. Never had a problem with deliveries either. I am more recently trying to be more ethical by supporting ind... See more
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Company details
Written by the company
Native Youth is a contemporary unisex design house based in the heart of Manchester. We focus on signature details to create both stylish and recognisable menswear and womenswear. Every design is created with sustainability, comfort and style in mind, putting people before product.
Contact info
140 Cheetham Hill Road, M8 8PZ, Manchester, United Kingdom
- 01618352064
- info@native-youth.com
- www.native-youth.com
3.3
Average
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
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Haven’t received my package up till…
Haven’t received my package up till now which it was suppose to be a day delivery . I ordered on 22 October
October 22, 2026
Reply from Native Youth
Hi,
We’re really sorry to hear that you haven’t received your parcel yet, and we completely understand your disappointment, especially as you were expecting next-day delivery.
We’d just like to clarify that we did reach out to you by email as there appeared to be an issue with the delivery address provided with your order. We were awaiting confirmation of the correct address before we could proceed, and unfortunately, this meant there was a delay in getting your order to you.
We appreciate that this has been frustrating, and we sincerely apologise for the inconvenience caused. We always aim to provide a smooth and timely service, and we're sorry that on this occasion we haven't met your expectations.
Thank you for your patience and understanding. We truly appreciate your feedback.
Kind regards,
Customer Service Team
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Rectified non-contact
Following an issue with no response from customer service, I was then contacted with an apology and a new item was sent out by express delivery as a way of apology.
September 17, 2026
Unprompted review
Reply from Native Youth
Hi,
Thank you for taking the time to leave us your feedback.
We’re pleased that we were able to get in touch, apologise for the inconvenience and arrange for a replacement to be sent via express delivery as a gesture of goodwill.
We’re truly sorry that your initial experience did not meet the standard of service we aim to provide. Your feedback is important to us, and we appreciate you giving us the opportunity to put things right.
We hope you’re happy with your replacement and look forward to serving you again in the future.
Kind regards,
Customer Service Team
Poor customer service.
Whilst my order arrived promptly, one of the items did not fit.
I tried to contact Native Youth via their customer service on three occasions, as how to exchange an item was not explained.
I have still not heard back from them after 4 days, so have had to hope for the best that I will get either an exchange or refund plus postage refunded.
Customer service seems to be pretty non-existent.
September 10, 2026
I bought the Mito shirt
I bought the Mito shirt, the fabric is awful - stiff and scratchy. I only gave it 2 stars because the print is nice, this company needs to choose better fabrics.
March 12, 2026
Unprompted review
Once again great products
Once again great products - and a little different. Sizing is spot on and design and quality a great. Also very good value.
May 2, 2026
Reply from Native Youth
Thank you so much for your review!
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Reply from Native Youth
Thank you so much for your review! We’re delighted to hear you were happy with the quick delivery and that you love your cardigan. It’s wonderful to know the quality met your expectations too. We really appreciate your support and hope to see you again soon.
Great fashion at low Prices
Great fashion at low Prices.
Very impressed with the designs and quality at Native Youth. I would thoroughly recommend Native Youth.
April 9, 2026
Reply from Native Youth
Thank you so much for your wonderful review! We’re thrilled to hear you’re impressed with our designs and quality. Your recommendation means a lot to us. We truly appreciate your support and hope to see you shopping with Native Youth again soon.
Poor quality typical mad in China
April 10, 2026
Reply from Native Youth
Thank you for taking the time to leave your feedback. We’re sorry to hear you were disappointed with the quality of your item. Like many fashion brands, a number of our styles are responsibly manufactured in China by trusted production partners who meet our quality standards. Country of manufacture does not determine the quality of a garment, and we work closely with our suppliers to ensure every piece meets the standards we expect.
Trousers came unstiched first time…
Trousers came unstiched first time wearing them. Company ignored my emails....AVOID! Shoddy quality
February 25, 2026
Reply from Native Youth
Hi,
We’re really sorry to hear about your experience and appreciate you taking the time to leave feedback.
We’ve looked into this on our side but unfortunately we haven’t received an email from you regarding this issue. As a small business, we take all negative feedback very seriously and always aim to resolve any problems as quickly as possible. However, we can only investigate and resolve issues when we have an email to reply to and the relevant order details. I can see this order number given does not relate to a pair of trousers but a shirt instead so please provide the correct details via email to us.
If you could please contact us directly at info@native-youth.com with your order information, we’d be more than happy to look into this for you and work towards a resolution as quickly as possible.
We look forward to hearing from you.
Kind regards,
Native Youth Customer Service Team
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LOVED THE CLOTHES.
Great website, loved the clothes and delivered quickly. Great service
February 10, 2026
Reply from Native Youth
Thank you so much for your fantastic 5-star review! We’re delighted to hear you loved the clothes, found our website easy to use, and were pleased with the quick delivery and service. Your kind feedback means a lot to us. We truly appreciate your support and hope to see you shopping with us again soon.
This is the third product I have bought…
This is the third product I have bought from Native Youth.
Designs and quality are fab and the delivery is easy and quick too.
I would definitely recommend Native Youth.
February 7, 2026
Unprompted review
Reply from Native Youth
Thank you so much for your lovely review! 😊
We’re really happy to hear this is your third Native Youth purchase and that you’ve been pleased with the designs, quality, and speedy delivery.
Your recommendation truly means a lot to us — thanks again for your continued support! 💛
Native Youth Team
Reply from Native Youth
Thank you for your feedback! We’re delighted to hear you loved the quality and found the item exactly as pictured. We hope to see you again soon!
Prompt delivery and good quality…
Prompt delivery and good quality product,will definitely use again
November 21, 2025
Reply from Native Youth
Thank you for your kind review! We’re so pleased you loved the quality and speedy delivery. We can’t wait to welcome you back again soon.
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Reply from Native Youth
Thank you so much for your kind feedback! We're delighted to hear your order arrived quickly and was exactly what you were looking for. We really appreciate you taking the time to share your experience and hope to see you again soon.
Reply from Native Youth
We’re so glad you love your purchase and our fast delivery! Thanks for shopping with us and for taking the time to leave a review.
Horrendous company. Do not risk it, you’ll regret it!
Horrendous, dodgy possibly fraudulent company.
They changed their Returns address without providing details of this change: In the parcel, on social media, on their website, or even on the door.
I checked the website, and posted back the items recorded delivery to the address provided on the website.
The items came back with a Royal Mail Sticker that read 'Seller is away'.
I checked the website and the address was still the same, so I re-sent the items again (both times at my expense) and heard nothing back.
I reached out to the retailer and they replied days after each response (see attached) essentially saying 'Oops, we changed our address' from our Head Office to a new factory. On 3rd Sept 2025 they said, “we have now removed the incorrect address from our website”
Seemingly there are still people in the original building, just rejecting returns even though the website still had that original address in late August 2025.
Now they are saying they don't have it. It hasn't come back to me (and I have CCTV to prove this). The company have admitted no liability, and have completely washed their hands of this. The items are now potentially lost, and I have now paid two return postages at my expense due to their inability to update their website or take any accountability- yet they are unable to do anything for me. Including reimburse me for two postage costs or refund my items which are probably on a step somewhere near that address.
I think this company is dodgy and do this so you can’t return anything even though the law says we are entitled to!
*UPDATE* ignore their absolute nonsense reply below. This was all in August 2025, and I emailed them constantly, including screenshots from
their website showing the incorrect address. I have an email from them saying that they just removed the incorrect address on 3.9.25 so the claim it was done years ago is absolute nonsense. TYPICAL OF THESE CON ARTISTS. Check the other recent reviews which reflect what I am saying.
WHY DID YOU NOT HELP ME WHEN I CONTACTED YOU DIRECTLY? Now when you get a bad review you’re keen to help. ABSOLUTE CON ARTISTS
September 30, 2025
Unprompted review
Reply from Native Youth
We’re genuinely sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We understand how frustrating it must be to have your return delayed and to feel unsupported in resolving it.
We transitioned to a new fulfilment centre years ago, and while we communicated this across our channels, it’s clear from your message that this update may not have reached you. We sincerely apologise for the confusion and inconvenience caused.
We’d really like to look into this further and ensure you receive a fair resolution. Could you please contact our customer care team directly at info@native-youth.com with your order number and tracking details including proof of delivery? We’ll personally review your case and work to resolve it as quickly as possible.
Thank you for bringing this to our attention — your feedback helps us improve our processes and communication for all customers.
Months of back and forth with customer service for them to use shady marketing techniques.
I had tried to purchase a couple of shirts from this website, the offer of Free shipping did not activate on my checkout even though my basket was £52 and it was free shipping over £50.
I emailed, it took a while to get someone to reply but they did say they were looking into it and that a fix would be implimented.
A couple of months pass and I forgot about it until I saw another ad. So I emailed again and was informed that the issue was now fixed... except it wasnt. Still I was being charged shipping.
After another round of emails it transpired that the free shipping threshold had been upped to £60...
Very sneaky.
No mention of the long delay in replying to me or any explanation.
To make matters worse, they signed me up to their newsletter, without my permission, a clear breach of GDPR.
Shady company, with terrible marketing practices.
I was looking forward to ordering from them, then this happened and having since read the reviews I'm glad I have not dealt with them in any other way.
September 16, 2025
Unprompted review
Reply from Native Youth
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We completely understand your frustration regarding the free shipping promotion and the delay in our responses. This is not the standard of communication or clarity we aim to provide.
Our shipping threshold was recently updated, and we acknowledge that this should have been made clearer on our website and in any promotional material — we sincerely apologise for the confusion this caused.
Regarding the newsletter subscription, we take GDPR compliance very seriously. Customers are only added to our mailing list when they’ve opted in, so we’d like to investigate this further. Please contact us directly at info@native-youth.com with your details so we can check and ensure your preferences are correctly updated.
We appreciate your feedback — it helps us improve both our transparency and communication going forward.
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Avoid at all costs!
Avoid at all costs!
Two of the items I ordered didnt fit so I sent them back but it turns out the return address was incorrect on their website and still is. The delivery was rejected as the address was inactive, the parcel is now lost and Native Youth refuse to refund me so I am fully out of pocket at no fault of my own!
August 14, 2025
Unprompted review
Reply from Native Youth
We’re really sorry to hear about your experience and completely understand how frustrating this situation has been. This is absolutely not the experience we want for our customers.
We recently transitioned to a new returns facility, and it appears there was a short period where our website information had not updated as quickly as intended. We sincerely apologise for the confusion and inconvenience this caused.
Please contact us directly at info@native-youth.com with your order number and tracking details including proof of delivery and we’ll review your case as a priority to ensure a fair resolution.
Thank you for bringing this to our attention — your feedback helps us improve our processes and communication for all customers.
Returned an item using their Royal Mail…
Returned an item using their Royal Mail process, emailed them twice on the email provided on their website and they’ve never got back to me, or provided a refund. Feels like a scam!!
June 30, 2025
Reply from Native Youth
We’re really sorry to hear about your experience and completely understand how frustrating this situation has been. This is absolutely not the experience we want for our customers.
We recently transitioned to a new returns facility, and it appears there was a short period where our website information had not updated as quickly as intended. We sincerely apologise for the confusion and inconvenience this caused.
Please contact us directly at info@native-youth.com with your order number and tracking details including proof of delivery, and we’ll review your case as a priority to ensure a fair resolution.
Thank you for bringing this to our attention — your feedback helps us improve our processes and communication for all customers.
Clothes are always well made and…
Clothes are always well made and attractive without being flashy
Shipping to USA extremely fast
May 23, 2025
Unprompted review
Reply from Native Youth
Thank you so much for your kind words! We’re thrilled to hear you love the quality and style of our pieces — and that your order reached you in the USA so quickly. We really appreciate your support!
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