Native Smokes 4 Less Reviews 

600
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their authenticity and good taste, with many finding them superior to other options. The ordering process is frequently described as easy and affordable, with a super clean online interface that makes purchases straightforward. Reviewers are particularly impressed with the fast shipping and delivery services, often receiving their orders promptly and with clear tracking information. The customer service receives high praise for being exceptional, responsive, and dedicated to customer satisfaction, with many appreciating the personalized attention and quick resolution of issues. However, some people mentioned occasional issues with missing items or orders not being linked to their accounts, which were generally resolved quickly by the support team. A few other people also felt that delivery could sometimes be slow, taking up to a week or more even to major centers.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, reasonable... See more

Order

Consumers find the ordering process to be largely positive, with many praising the fast order processing and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the outstanding... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and friendly service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

600 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(600)

599 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome!!

Great products, awesome customer service, there was a problem with the delivery from UPS but Nikki took care of it and was very helpful. I recommend all the way!! By far the best company for these kinds of products. Nikki you are the GOAT!!

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Saved Money and Got Great Service

Honestly, it was a very good experience.
Even though I wish my husband didn’t smoke, buying from Native Smokes helps us save money compared to other places.

Their customer service is excellent 👍🏻😍 very responsive, helpful, and they really follow up with customers.

I hope nobody smokes, but if you do, I definitely recommend buying from them.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Super wow!

First time i ordered...i admit i was a little scared...but did it...wow...what a great customer service...fast delivery..."incognito box" delivered right at my door...5 days!!! Will definatly re-order and highly recommended to new customers.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Dry cigarettes and loose…

recently ordered 5 cartons from this site. Packaging actually was nice with ceranawrap and all. But after opening a carton and having a cig the smokes were totally dry and loose. I sent an email complaining but never heard back. Just want people to know my experience. Recommend NOT TO BUY from this site.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly personable staff

Super friendly personable staff, very quick delivery, and terrific selection with attractive prices. They also run various promos fairly regularly. I won't order elsewhere.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company!

What a fantastic company! They have a great selection of products and the ordering process was easy. I was kept well informed about my order status with personalized emails. The customer service is top notch which is everything to me!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Canadian Menthols || Native Smokes 4 Less shop

The delivery was quick! Only took a few days to receive my order of a carton of cigarettes across provinces. I am very happy with the quality of the cigs as well as the customer support who has been so helpful to me!

I highly recommend this store, it's legit and worth it!
Big thanks to Niimi T. for an amazing customer support experience.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt service and orders are usually…

Prompt service and orders are usually shipped same day. I had an issue with a lost/damaged shipment and it was promptly replaced. Top marks for service and products. Very professional staff and a well organized business that puts their customers first. A+ rating

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond! Great service!

The staff at NativeSmokes4Less have been very helpful and responsive in every transaction I’ve made. Genuinely nice folks who really care about their customers and service. I highly recommend this company. (They sell more than just smokes!!)

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I have dealt with other companies offering similar products but they did not have the customer service that Native Smokes 4 Less has.

April 10, 2026
Unprompted review

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