Native Smokes 4 Less Reviews 

603
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and dedication to resolving issues effectively. Many appreciate the fast shipping, timely deliveries, and the overall ease of the ordering process. People also frequently commend the high quality of products and the excellent value offered. However, some customers also noted occasional issues with order accuracy or items being forgotten, though these were often quickly resolved by customer support. A few other people also felt that delivery times could be slow, sometimes taking five business days or more, even to major centers.

What people talk about most

Product

Consumers find product to be positive, consistently praising its high quality, authenticity, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the quick processing... See more

Customer service

Customers had positive experiences with customer service, consistently praising its excellence,... See more

Service

Users describe positive interactions with service, highlighting the excellent, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

603 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(603)

602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, Great staff

I can not say enough good things about this company especially Nikki. They dealt with my order issue (which I caused and was no error of theirs) like real professionals. I value the help and the immediate attention they gave me to help me rectify my ordering problem. I highly recommend this company.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

My order was short 3 cartons

My order was short 3 cartons. I contacted customer support and a really nice lady named Nikki help solve the problem very fast and professionally.
Even though a error was made,I will still support this business.
Thanks again Nikki for solving the problem.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

They are the Best

They are quick to anwser when we have a problem. In a year order there i only have two problema thats was solves very quickly!
*Speciale thanks to Nikki, who assit me everytime. I appreciate it!

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is fantastic they help…

Customer service is fantastic they help u fast with any concerns you have ..there product is very good .. slow burn and good taste ..no pipe tobacco added like many other companies add to there smokes ..

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

The only place I go

The only place I go to. Shipping is fast and they are always on top of any questions or concerns. I’ll be a customer for life with them

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

This is the best place to buy smokes

This is the best place to buy smokes! I love that they offer a wide variety of brands I especially like that they offer ultra lites. The prices are amazing. Quick the best part is The Staff, they are so kind and helpful. I would not buy from any where else. You wont go wrong ordering from Native Smokes!

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Please be wary

I had been ordering from here for about a year with no problems until the last time I ordered. The email address for etransfer had changed. I placed an oprder for over $300 and it showed it as completed under my account with a tracking number. It's now been 5 days and Purolator shows only shipping label crearted. I have emailed but not received any response. So I am starting to get concerned about what has happened to my money

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

NS4L Fast shipping and Great Support!

NS4L Fast shipping and Great Support!

I placed an order with NS4L on Monday. My order shipped out on Tuesday and was at my door by Wednesday. I received everything I ordered so no complaints there. Great communication and order updates from support. Highly recommend NS4L

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing from this family…

I have been purchasing from this family owned company since March 2025 and have placed 5 orders since. Consistently good products! My last order had a manufacturing issue that was addressed immediately and replaced. My experience with Niimi as my customer service representative was personable, professional, and efficient. To achieve all three qualities in an online experience is quite admirable in this day and age! I would not hesitate to recommend this company.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME COMPANY!

Been ordering from here over a year and order often! Never a single issue, communication has been promt and friendly. I even get a gift every once in a while.
Niimi has been an absolute gem to talk to!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Support team is there, if you need it

Created an account for the website before ordering but, my order was not linked to my existing account. Reached out to the support team and spoke with Nikki. She ensured my order made it out to me and received points for my order. She was kind, professional and quick to respond. Thanks again 🖤

November 27, 2025
Unprompted review

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