Naturaw Reviews 1,023

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its positive impact on their pets' health, appearance, and overall well-being. Many appreciate the wide variety of food options available and the ease of the ordering process. The delivery service is frequently mentioned as prompt and reliable, with many noting the convenience and efficiency. However, some people were dissatisfied with the new packaging, reporting that food arrived defrosted or partially defrosted. A few customers also experienced issues with the subscription model, citing difficulties with order scheduling and delivery times, which sometimes led to them running out of food.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Many reviewers praise the... See more

Quality

Consumers find quality to be positive, with many praising the high quality of the food, noting that their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising its promptness, efficiency, and the... See more

Order

Clients share positive opinions on order. Many reviewers find the ordering process easy and straightforward,... See more

Service

People report positive experiences with service. Many customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been feeding this food to our French Bulldog since she was a puppy, after our reading suggested it would help protect her in relation to some of the health issues that frenchies can suffer fro... See more

Company replied

Rated 5 out of 5 stars

My dogs love this foodand they're very healthy. I love the fact that the packaging is compostable instead of building up plastic film that goes to landfill and plastic containers that have to be recy... See more

Company replied

Rated 5 out of 5 stars

We have tried a few different raw good companies for our dogs. They never really took to them but once we started with Naturaw the difference, our dogs never leave anything in their bowls, the food i... See more

Rated 5 out of 5 stars

Good variety of excellent quality meats and fish. Competitively priced with discounts for bulk buys and subscriptions. Reliable delivery by DPD. Eco friendly packaging and no plastic. My dogs absolute... See more


Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great food for fussy eater

My 7 year old Labradoodle has been on Naturaw for around 3 years and eats it well (he is a very fussy eater). He has never had an upset stomach, breath never smells and likes all the recipes.
The website is easy to use and the subscription easy to change if the delivery dates don't work etc.
A big bonus for their sustainability efforts with packaging.
A little disappointed though that in 3 years I have never even received a complimentary pack of treats as an appreciation of loyalty.
(Update: For clarity I have had a subscription for around 3 years. It has been cancelled and renewed a couple of times due to your old system where it was difficult to change number of boxes etc without setting it up again).

May 9, 2026
Unprompted review
Naturaw logo

Reply from Naturaw

We're happy your Labradoodle enjoys our recipes and that our website and subscription service work well for you.

We appreciate your feedback regarding loyalty rewards - having taken a look at your subscription, your next order is your 8th renewal order since this started on 3rd November 2025, a free packet of treats is due to be included 🐾 - https://www.naturaw.co.uk/pages/subscriptions

Thank you for your valuable input and for recognizing our sustainability efforts!

Rated 2 out of 5 stars

Very poor subscription service

Product itself is good but their subscription model is woeful. We've had to chase for every order and on the most recent chase they told us that the subscription date is actually the payment date and not the delivery date. Never heard of that before and clearly they don't understand the importance of having confidence you will have food for your dog, will be switching to to ProDog who are Platinum Trusted by feefo.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

We have tried a few different raw good…

We have tried a few different raw good companies for our dogs. They never really took to them but once we started with Naturaw the difference, our dogs never leave anything in their bowls, the food is not full of chunks of bone or not
sloppy either. A wide variety is available too. Delivery is prompt and always on time. I would never use another company for raw food ever again. I'm sticking with Naturaw as happy dogs make a happy owner.

April 27, 2026
Rated 5 out of 5 stars

My Cavapoo loves it

My Cavapoo is just 12 months old. Since having him from a puppy I have struggled to find a food he likes. Even ordering off line food advertised on the tv. He will eat it at one meal and then avoid it. Others have suggested leave it and he will eat when hes hungry. He never does. A friend gives her dog raw and suggested we try it. I did my research and it was AI that suggested the best for our Cavapoo was Naturaw. So I decided to give it a go. We are on day 4. Hes off all the kibble and wet food and now just on raw. He absolutely loves it. He cries when I am putting it in his bowl, eats it in seconds and chases the empty bowl around the floor. What a difference. I have only given him the beef and chicken but he's now looking forward to meal times. His stools are tiny. Cant believe I never tried it before.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality food and company in all…

Top quality food and company in all respects. Sustainable, ethical, highest quality food.

November 10, 2025
Naturaw logo

Reply from Naturaw

We’re so pleased that our commitment to sustainable, ethical, and high-quality food resonates with you. It means a lot to have you and your dog with us.

Rated 5 out of 5 stars

Still very happy, 5 years in!

We have been feeding this food to our French Bulldog since she was a puppy, after our reading suggested it would help protect her in relation to some of the health issues that frenchies can suffer from. Now 5 years later and she’s healthy and happy and still enjoying the food. The quality and variety is fantastic, and being able to order delivery ahead of the scheduled deliveries when we’re running low has been super easy. The packaging is fantastic - no plastic, and everything arrives with no issues. Very happy, and no plans to switch!

April 22, 2026
Naturaw logo

Reply from Naturaw

Thank you so much for your continued support and this wonderful 5★ review! It truly means a lot to have you and your dog with us for so long—we’re so pleased they’re still loving every meal!

Rated 5 out of 5 stars

Great service

Great service - great product. The meat looks good and my dog loves it!

April 21, 2026
Naturaw logo

Reply from Naturaw

We're so happy to hear that your dog loves our recipes and that you appreciate our service. Thanks for your positive feedback!

Rated 5 out of 5 stars

Good food our dog loves it.

Good food our dog loves it.

easy to deal with and orders sent very quickly

have a monthly order

April 16, 2026
Naturaw logo

Reply from Naturaw

Thank you for the great review! We’re really glad everything arrives smoothly and that your dog is enjoying their Naturaw meals!

Rated 5 out of 5 stars

Great food

Great food - at least the dogs think so! Huge variety of meats so they don't get bored.

April 21, 2026
Naturaw logo

Reply from Naturaw

Thank you for the pawsome review! 🐾 We’re so happy to hear mealtime is a hit in your home!

Rated 5 out of 5 stars

Rescue Houndies love it!

My rescue Houndies all love, love, love Naturaw! It’s simply the best and healthiest food on the market. All the rescue / foster / visitor mutts really enjoy the variety and taste of Naturaw - and I love the packaging and ease of managing their raw meals… ⭐️⭐️⭐️⭐️⭐️

April 26, 2026
Unprompted review
Naturaw logo

Reply from Naturaw

Thank you for the amazing review! We’re over the moon to hear your pups are thriving on our raw food. Nothing makes us happier!

Rated 5 out of 5 stars

We have been buying the food for over a…

We have been buying the food for over a year now. Our dog is so healthy and always a great experience shopping with Naturaw…. The dog eats better than us 😂

March 16, 2026
Naturaw logo

Reply from Naturaw

We really appreciate your fantastic review! It’s wonderful to hear you’ve noticed such positive changes in your dog’s health.

That’s exactly why we do what we do—thank you for trusting us!

Rated 5 out of 5 stars

Easy to order

Easy to order, excellent packaging, arrived well frozen and dogs really enjoyed the food. Easy to serve and able to recycle the containers afterwards

March 30, 2026
Naturaw logo

Reply from Naturaw

Thanks for the 5★ review! So glad you’re happy with the food and the recyclable packaging—great for your pup and the planet 🌿

Rated 5 out of 5 stars

Your dog will love you

Great food, loads of options, excellent delivery packaging, subscriptions with real benefits and a lovely group of people to deal with .... absolutely the best!

April 8, 2026
Naturaw logo

Reply from Naturaw

Thank you for the fantastic review! We’re delighted you’re making the most of the subscription benefits—great value and hassle-free feeding for you, and nutritious meals for your pup!

Rated 5 out of 5 stars

Happy dog

My GS used to have stomach issues till we switched to Naturaw. She loves the food and is now really healthy. Great service too.

March 23, 2026
Naturaw logo

Reply from Naturaw

This means so much—thank you! Knowing your dog is feeling healthier and happier is the best feedback we could ask for.

Rated 5 out of 5 stars

Fantastic product range

Fantastic product range. My dogs and my customers dog absolutely love this for the quality is outstanding.

April 7, 2026
Naturaw logo

Reply from Naturaw

We're happy to hear that your dogs and your customers' dogs are all loving Naturaw!

Proud to support so many wonderful dog owners and their pups! 🐾

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look