Naturaw Reviews 

1,097
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the food, noting that their dogs eagerly enjoy the wide variety of available flavors and maintain exceptionally healthy, shiny coats. Consumers also highlight the prompt and reliable delivery service, alongside exceptionally helpful customer support that makes the online purchasing process entirely straightforward. However, some reviewers were not happy with delivery issues, mentioning occasional instances where packages arrived late, damaged, or completely thawed. A few other people also felt that managing subscriptions or placing orders could be challenging, and some struggled to find suitable meal options for dogs with specific dietary allergies.

What people talk about most

Product

Users describe positive interactions with product, noting that their dogs thoroughly enjoy the food and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dog food is... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders consistently arrive on time... See more

Order

People report positive experiences with order processes, highlighting that the website is easy to use and... See more

Service

Customers had positive experiences with service, noting that orders are despatched quickly and everything is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would wholeheartedly recommend Naturaw products. My dog can be fussy with her food but has consistently stuck with Naturaw. The products stack easily in the freezer and I mix them up so I get a diff... See more

Rated 5 out of 5 stars

Never, ever fed Raw before-but a very special English Setter puppy was fed on this from his breeder, so I continued along the same lines. Although perhaps a little more expensive than most, it is so w... See more

Company replied

Rated 5 out of 5 stars

My 5 month old puppy has been eating Naturaw Puppy for more than 2 months. He loves both recipes. I researched thoroughly to find brands and ingredients I believed would support optimal health and I’m... See more

Rated 5 out of 5 stars

Very good quality food. Sustainable packaging. Great delivery. Ok subscription perks but could throw a few complimentary treats in once in a while for loyal customers. The new website is so much bette... See more

Company replied



Company details

  1. Pet Store

Written by the company

Exceptional raw food. Dogs are designed to eat fresh, natural, raw food. No nasty processed stuff or unnecessary filler ingredients. We’re a fresh, modern and incredibly passionate group of humans inspired by our own dogs to create the best raw food we could possibly put in their bellies. Made with no compromises, just high welfare meat from british farms, packed in completely compostable packaging with a huge dollop of love. ✔ Exquisite recipes, high welfare meat from British Farms ✔ Plastic-free, beautiful compostable packaging ✔ Certified B-Corp, multi-award winning trailblazers ✔ Vet approved. Complete & veg free recipes available ✔ Next day delivery nationwide, subscribe or order once ✔ One tree planted for every subscription

Why Naturaw?

Written by the company

Exceptional raw dog food, with a conscience
We’re incredibly passionate about ethically sourcing the best quality human grade ingredients for our raw food. We make it in our state of the art kitchen in Yorkshire using our own self-generated solar power, and pack it in plastic free, fully compostable, sustainable & beautiful packaging. Did we mention we are the first raw food manufacturer in the whole world to be a certified B-Corp?
The highest rated dog food in the UK
Our exquisite Forage complete range is rated 97% on leading independent review and nutrition advice site All About Dog Food. Out of 1600+ foods there are none higher.
High welfare ingredients
We use a high proportion of Free Range & Organic meat, nothing is battery farmed and we only use pre-stunned animals. We take animal welfare seriously (our human founders are actually vegetarian!) and believe if we are going to feed our carnivorous companions an appropriate diet we should do so with as much care and respect as possible to the meat within it.
Plastic-free packaging
No more piles of plastic tubs. We only use ground breaking home compostable and sustainable packaging. Our trays are made from wood fibres in Europe (not sugarcane shipped around the world) and the non-stick coating on them is a propietry blend of completely compostable bio film. Our cardboard sleeves are printed in vegetable based inks and are carbon offset.
Purpose led
The food itself sets us apart but there’s more to it than just that. We are founded and staffed by people who actually care about dogs, it’s not just a business to us (we started making our own food solely for our own dogs) and we also make all our own food in our solar powered Yorkshire kitchen, we don’t just stick a label on someone else's.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,097)

280 reviews in the last 12 months

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Rated 5 out of 5 stars

My 3 spaniels love the raw varieties

My 3 spaniels love the raw varieties. I've tried several brands over the years and this is by far the best. Good consistency, well packaged in environmently friendly packaging and competitively priced.
Yes you can find cheaper, but the quality of ingredients is poor in comparison.

August 5, 2026
Rated 5 out of 5 stars

Great food …

Great food and service

August 10, 2026
Naturaw logo

Reply from Naturaw

We’re really pleased to hear that you enjoyed the food, although we’re sorry to hear that you felt your experience with our customer service didn't meet your expectations on this occasion.

We’re very proud that our customer service is something we’re often complimented on, and fortunate enough to have received many 5-star reviews based on the service provided. That said, we take your comments on board and we have already reached out to you directly to better understand what happened and, hopefully, find a positive resolution.

Rated 4 out of 5 stars

I am so glad I have found naturaw

I am so glad I have found naturaw, our dog loves their food, and he has a sensitive stomach so we have to be careful, as he has not reacted well to other brands. I really like the loyalty program, it's a really nice touch, and nice to know soon our little man will be getting free treats with every order. I also really like how quickly the delivery comes, as sometimes I can be a bit disorganised and think I have more food in the freezer than I do.
On the customer service side, I had to contact the team at the weekend as I was not going to be around on the delivery day and had a bit of a panic. They came back to me first thing on Monday and had changed the date for me, which I really did appreciate.
The only bit of feedback I would give is I find the subscription side of the website a bit confusing, I'm not sure how to completely delete items from my subscription, but maybe that is me, and I am missing something.
Overall very happy and will continue to be a customer for the foreseeable.

August 4, 2026
Unprompted review
Rated 3 out of 5 stars

Naturaw delivery

Their customer service and delivery serbice is fairly good, the meat it's okay if your dog doesn't have allergies or things like that, and if you don't want organic grass fed meat. They've discontinued a few recipes over the last few months, and most of them were free range. But it's probably one of the best brand i tried, the meat doesn't stink like many other brands out there, and my dogs liked it. If your dog has allergies, stay away from it.

July 22, 2026
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Reply from Naturaw

Thank you for taking the time to leave your review. We were surprised to see a 3-star rating and would appreciate it if you could clarify what led to your score.

We can see you are a long standing customer that has been ordering weekly for over 12 months, you've mentioned that we're probably the best brand you've tried, that your dog enjoys our food, and that you appreciate the fact that our mince isn't overly aromatic. Given your positive comments, we'd love to understand what we could have done better.

We take great pride in our ethical standards and commitment to animal welfare. All of our ingredients are sourced from free-range and grass-fed animals as a minimum, and we currently offer 32 different recipes to suit a wide variety of dogs requirements, including those with food sensitivities and intolerances.

For this reason, we feel it's a little unfair to suggest that customers with dogs who have allergies should avoid our brand. Our extensive range is specifically designed to provide suitable options for dogs with a variety of dietary needs. If you've had difficulty finding the right recipe for your own dog, we'd be delighted to help. Our Customer Care team is always happy to offer personalised guidance and recommend the most suitable products.

In terms of our range, we've only recently discontinued two recipes: All Chicken and Lamb & Duck. The good news is that All Chicken will be returning soon. All Turkey has not been discontinued, we're currently sourcing the high-quality free-range ingredients needed for the recipe, and we look forward to making it available again as soon as possible.

Rated 5 out of 5 stars

My fussy dog is their biggest fan!

Decided to try my fussy dog on a raw diet as she was struggling with allergies on her previous subscription (non raw) . She was pretty unimpressed with a couple of other brands, so we tried Natureraw and OMG, she inhales this food. For the first time in 6 years, she cleans her bowl every feed. Service was super fast and variety of flavours was also good. And yes, her allergies are no longer an issue after 3 weeks

July 22, 2026
Rated 5 out of 5 stars

★★★★★ Fantastic raw food, my dog loves it

I've been feeding Naturaw to my Australian Cattle Dog for a while now and couldn't be happier. His coat is noticeably glossier, his energy levels are great, and he's always excited at mealtimes — which says a lot for a fairly food-motivated breed! The quality of the ingredients is obvious, and it's clear a lot of care goes into sourcing and preparing it properly.

It's reassuring as an owner to know exactly what's going into my dog's diet rather than relying on heavily processed alternatives. Delivery and packaging have always been reliable too. Highly recommend Naturaw to anyone considering raw feeding.

July 16, 2026
Rated 4 out of 5 stars

Great but please widen complete range

Youre reliable, website is flexible with ability to control orders and subscriptions, food seems to be good quality and well sourced and I really appreciate the transparency on ingredients.
A plea - my dog doesnt do so well with poultry and especially chicken. There are very few complete options that dont have poultry in - forage venison is the only one, and then there are forage beef and real simple duck that dont contain chicken but are still poultry. I so wish you could add more that dont have chicken/turkey in. Id pay a bit extra...

July 6, 2026
Rated 5 out of 5 stars

New customer to raw feeding

New customer to raw feeding, and so far impressed with the variety and quality of the Forage range. My 14 year-old German Shepherd/Collie cross relishes every meal. Satisfying to purchase from such an ethical company. Service and delivery excellent.

July 2, 2026
Rated 5 out of 5 stars

I made the switch to Naturaw from other…

I made the switch to Naturaw from other leading raw dog foods. I was fed up with sloppy, blood drenched meal when defrosted for my hounds. Naturaw is different and the experience online is just great. The hounds love it and it's really convenient with next day delivery.

July 10, 2026
Rated 5 out of 5 stars

Feed the Best-just forget the rest !

Never, ever fed Raw before-but a very special English Setter puppy was fed on this from his breeder, so I continued along the same lines. Although perhaps a little more expensive than most, it is so well worth it, and never any waste. Little Tetley, now at 12 months has received his Junior Warrant from the Royal Kennel Club, passed his RKC Good Citizens Bronze Award and hip scored at an excellent 5:4. He is an excellent coat and condition and I put this all down to his Naturaw diet.

July 7, 2026
Naturaw logo

Reply from Naturaw

We're so happy to hear about Tetley's incredible achievements and excellent health! It's truly wonderful to know that his Naturaw diet has contributed to his success and well-being.

We appreciate you sharing his story and your positive experience!

Rated 4 out of 5 stars

Hi the food is great and our dogs love but …

Hi the food is great and our dogs love it .
Unfortunately we now have cancelled the subscription due to bad management of transporting frozen food in the heatwave.
I didn’t know that I had to take photos of the food before I refused delivery therefore I can’t get a replacement order or refund .

July 7, 2026
Naturaw logo

Reply from Naturaw

Thank you for your feedback. We're sorry to hear that you've decided to cancel your subscription.

I’ve just located your message on our AI chatbot, which advised you to contact our team directly at woof@naturaw.co.uk regarding this delivery. However, it doesn't appear that we received a follow-up from you. Had you contacted us, we're confident our team would have been able to assist.

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