Nature Hills Nursery Reviews 594

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I placed an order with Nature Hills Nursery on January 30th for Ebb Tide roses — over $300. At the time of purchase I was told they would ship mid-March. It is now late April and my order still sh... See more

Rated 5 out of 5 stars

On April 18, 2026, I ordered two 5-gallon (#5) rhododendrons and two 1-gallon painted ferns. They arrived within a week. The rhododendrons were huge, green and seemed to be in great health. One fer... See more

Rated 3 out of 5 stars

On March 27, I ordered a Chaste tree, shrub form, for a very sentimental reason. My son’s 11th birthday is coming up, he recently passed away and I wanted to plant something special on his birthday wi... See more

Company replied

Rated 1 out of 5 stars

I ordered 5 pink Muhly bushes and even though I did not expect large plants I was not prepared for what I received. I paid $99 for 5 tiny specimens barely measuring 3" across and 4" high. I should n... See more

Company replied

Company details

  1. Plant Nursery
  2. Garden Center

Written by the company

As of mid-2025, Nature Hills Nursery is under new management, using high-quality nursery partners to reduce errors in shipments, and has added a new dedicated customer support team. We are dedicated to giving you the best experience and the best plants for your garden. Please reach out to us with any concerns and we will be happy to help you resolve them! Nature Hills Nursery is a leading online nursery specializing in a wide variety of trees, shrubs, perennials, and grasses delivered directly to your doorstep nationwide. With a strong commitment to quality and customer satisfaction, Nature Hills offers expertly-grown plants, professional packaging, and the exclusive Plant Sentry™ system to ensure healthy, pest- and disease-free plants upon arrival. Discover premium plants and expert advice to help your garden thrive with Nature Hills Nursery’s user-friendly website and prompt shipping services.​


Contact info

2.3

Poor

TrustScore 2.5 out of 5

594 reviews

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Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Customer service was great

Customer service was great, but the trees I ordered were well beyond dead when I received them. Never got them replaced because they were sold out until recently. No big deal!

April 12, 2023
Unprompted review
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Rated 5 out of 5 stars

We’ve made 2 purchases in a year and…

We’ve made 2 purchases in a year and very pleased with both . We first needed grass starters to help fill in our seeded yard bald patches . The grass was very healthy upon arrival! We recently had friends watch our favorite plant when we were on vacation. They loved it , so we got one for them just like it ! Perfect and exactly what we wanted . Will always use this company going forward!

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible company and horrific customer…

Horrible company and horrific customer service. I will never buy anything from this nursery/company again. Mailed me inferior plants then they do not stand behind their inferior plants when the die with 60 days of arrival. Bought in Aug, shipped in Oct, DOA in Nov 2023. My advice is...do not buy anything from this nursery.. they only deserve 0.0000001 stars.

August 15, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Company

I ordered two Tiny Wine Bark bushes and two Gold Lace Junipers. I ordered them in the largest container I could get. They arrived beautifully packaged and what specimens! They are of excellent quality and size. I am beyond happy. The process was easy and the shipping was quick.

November 3, 2023
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Rated 5 out of 5 stars

We bought two cedar trees in 5 gallon…

We bought two cedar trees in 5 gallon pot. Ordering experience was very good, assisting staff very friendly and knowledgeable, trees came very fast, they were in great condition, very well packed. We planted them already and hope that they will grow as planned.

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great Shrubs

First time buying from Nature Hills Nursery! But won't be the last. Excellent plants! Excellent service! Thank you!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Trees, Great Experience

I am very happy with the quality of the trees I ordered, two Upright Pyramidal Yews, as well as the ordering and delivery process. The trees arrived within a week of ordering, came well-protected and in excellent condition, and were large, nicely-shaped healthy selections--just as advertised. I would not hesitate to order again from Nature Hills based on this experience. Very happy customer.

October 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Beautiful trees!!!

I ordered a white Snow Fountains weeping cherry and a skyrocket juniper. Both trees were very healthy and I was surprised at how beautiful they both were. They’ve been in the ground for a couple of weeks now, did amazing through our first cold snap. I can hardly wait to see the weeping cherry in the spring! Both trees were packaged very securely and arrived without any broken branches or other damage. I have a hard time finding plants and trees that I’m looking for where I live. I think I found a new favorite online nursery!

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

Their bushes are NOT as advertised!

Their bushes are NOT as advertised!. I ordered a blue wisteria & yellow primrose lilac. The lilac was white not yellow, & the wisteria was purple & white not blue-neither was the color advertised on their catalogues not online. Asked them for replacement or store credit to use for different plants, after awaiting a year on the wisteria for its 2nd blooming, per their request & sending photos, they refused to acknowledge their error in describing their plants with correct photos & a disclaimer of it would not bloom the color on their photos! I will never refer them nor purchase from them again. Shame on them!! Very dishonest.

October 30, 2023
Unprompted review
Rated 4 out of 5 stars

Nice tree, Small container

The apricot tree I ordered arrived shortly after I placed the order. It was in great shape and was bigger than I expected. However, it was quite root bound when I removed it from the pot. I untangled the roots as best I could which caused it to shock somewhat. Hopefully, it will recover and be fine in the spring.

October 6, 2023
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Rated 5 out of 5 stars

Trees were perfect.

I ordered a Wolf River apple tree and there was a 'buy one get one free' deal going on. The website made sure to remind me that I could add an item for free which was very surprising.

I ended up ordering two and they arrived in perfect condition which is impressive considering it traveled all the way to North Dakota.

I would order from Nature Hills again.

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Baught a small Mandarin Orange from…

Baught a small Mandarin Orange from Nature Hills and received a beautiful healthy tree much larger than I expected and the tree arrived earlier than promised. It was a little pricey but i got a quality product for my money. Will do business with them again.

October 15, 2023
Unprompted review
Rated 1 out of 5 stars

they have a mix of reviews which makes…

they have a mix of reviews which makes it look on the surfaces though it's honest even though the wording for the plants has a very infomercial emotional appeal aspect to it, and they let you supposedly sort reviews by the ratings, but it doesn't remotely work. it'll say that it'll show you the seven one star reviews or the five two star reviews, but all it'll show you is the five stars.

bummer.

October 20, 2023
Unprompted review
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Rated 5 out of 5 stars

We ordered 10 trees and very pleased.

We ordered 10 trees. They were packed extremely well and shipped very quickly. The trees were very healthy and similar in size. It made for a nice even planting. The trees are in the ground and thriving. I was contacted before shipping to confirm correct address etc.

October 1, 2023
Unprompted review

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