Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
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Review summary
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What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
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Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Fence Supply Store
- Interior Designer
- Manufacturer
- Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.2
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality
Excellent quality, the panels are now installed and look great adding a warm atmosphere to the room.
The delivery took longer than expected.
March 24, 2026
Unprompted review
Reply from Naturewall
Hi Gillian,
Thank you so much for your lovely feedback! 😊 We’re so pleased to hear that your panels are installed and creating a warm & cosy atmosphere in your room – that’s exactly what we love to hear!
We’re sorry the delivery took a little longer than expected and we really appreciate your patience. Thank you again for your support – it means a lot to us!
Best Regards,
The Naturewall Team
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AVOID AT ALL COSTS!!
AVOID AT ALL COSTS!!
SECTION 75 INCOMING!!!
Do not fall for the lies and the website.
This company is borderline being a scam.
I purchased shower panels showing in stock, then states coming in to stock and preorder.
16th of january i placed the order, still no panels or refund.
Before stock date arrived the date was put back, this happened 3 or 4 times.
Emails sent and chased but no reply of any substance except the patronising guff and have a great weekend.
Eventually i gave up and requested to cancel the order as the product was still not in stock.
I had an email stating the refund would take 10 days for the accounts to look at!!
So 10 days comes and goes with no refund so i checked before chasing again and it showed the items were now in stock.
I emailed to see if the items could now be delivered as rhe refund had not been refunded. This was supposedly actioned and i was told the boards would be shipped priority the next day and i would get an up date from the courier, furdeco.
Guess what, nothing. No tracking, no boards, i have emailed naturewall everyday sine asking for an update with no reply.
This company is a joke at best and a scam at worst.
The phone number doesnt connect half the time like they not paid the bill, and then when it does connect it states they are that busy the phone line is closed.
I am now taking this up with my bank to initiate a dispute and get the money back through them.
Complete and utter waste of time and money.
Dont fall for the soft lines of false understanding by 'Eden' as it is just that, false.
If you carry out a google search of this company and a companies house search you can see the people involved in this.
Also, if you check the false / fake good reviews on trust pilot and google reviews you will see repeat names and also rave reviews from peolple that have left only one review, and some that plug the same delivery company , furdeco, which is probably being paid along the way.
Also, there is another company advertising the exact same products, same pictures, same web format and the same terrible reviews, im thinking they are linked if not the same, british homes direct. Beware.
Save yourself,
DO NOT USE THIS COMPANY,
NATUREWALL ARE HORRENDOUS.
I dare naturewall to respond to this review with any evidence to the contrary you bunch of fake, scamming, time wasting chancers.
And for the laugh, read the guff thats on the website about "our journey" then look at all the negative reviews on all review platforms.
Section 75, applied.
January 16, 2026
Unprompted review
Reply from Naturewall
Hi Jason,
I am so sorry you’ve had this experience, it’s simply not good enough.
We have unfortunately experienced delays on stock coming into us based everything going on in the world right now. Where we can, we try to keep customers informed and up to date of any changes as soon as we have that information ourselves.
Because of the volume and the unforeseen nature of the delays, it looks like the promptness of these comms hasn’t been to our usual standard. As a business we understand the impact these delays have on our customers with regards being out of pocket and booking fitters etc. I’m really sorry for the inconvenience these issues will have caused you.
I can see your order placed on the 22nd of February, this was dispatched on Wednesday but oddly I can see the dispatch email wasn’t delivered to your email & it looks like the tracking number isn’t returning results at the moment. I’m confident this is a tracking number issue only and the items will be on the way to you, however I have requested that we get clarity on this with the factory / courier to find out where the issue lies. I can confirm we do have stock of the Sivara Slatted panels now, so if there is an issue on this delivery, we can get a replacement sent out promptly.
I can assure you we are not affiliated with British Homes Direct and/or any other wall panelling retailer, all of our product imagery is created by us, in house and is being wrongfully used by some of our competitors. Both Trustpilot and Google reviews have strict regulations and policies in place that do not allow false or self written reviews (through IP tracking), all reviews on these platforms are authentic and left by our real customers.
Once again I am really sorry for the delays and issues that have come with your order, we’re working to quickly get to the bottom of this now and provide you with answers.
Kind regards,
Meghann - The Naturewall Team
STAY AWAY FROM NATUREWALL
I ordered 4 panels back in January, only sent 3, then got told out of stock till March. They came back in stock on the 9th March but I have still not received my panel. Emailed them loads but no response, you can't get through to them on the phone. I am now going through my bank to get my money back.
The ones that did get delivered where damaged.
STAY AWAY FROM THIS COMPANY.
March 19, 2026
Unprompted review
Reply from Naturewall
Hi Colette,
I’m really sorry to hear about your experience – I completely understand how frustrating this must have been, especially with the delays, lack of communication, and the condition of the panels you received. This is certainly not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.
I can confirm that your remaining panel is now scheduled for delivery tomorrow between 11am–2pm. We’re closely monitoring this to ensure it arrives as expected.
I have also sent you an email to confirm this.
Kind regards,
The Naturewall Team
Good products but present poor customer service
UPDATE: I now after complaining have a confirmed delivery date. I will up the score to 3/5 because this has been rectified and the panels are of a good quality. However I do believe there needs to be improvements in the customer service, including making telephone access much easier.
Original Review:
It's clear i'm not alone.
After a first successful order at the start of the year, ordered a second lot of wall panels to finish a job, unfortunately which ended up on back order to 10 March which I was prepared to wait for. After further delays they were eventually 'dispatched' last Friday.
A load of lies, it's the 27th now, their delivery company has confirmed they've never received the stock to me, their emails are seldom responded to, i'm stuck in limbo and as others say on here their phone lines are about as useful as a chocolate tea pot.
I can only give positives because the first order went so smoothly and the quality of the panels is decent, but the customer service of these guys is terrible. I really want to update this score and mark them higher, but right now it's hard to.
If stock issues are occuring BE HONEST WITH YOUR CUSTOMERS rather than lying. I've already waited 2 months, another 2 weeks would have been fine just being informed and updated with questions answered promptly and honestly. Customer service needs huge improvements.
I will give them to next week before going down a route of claiming a refund / contacting the credit card company.
March 27, 2026
Unprompted review
Reply from Naturewall
Hiya Neil,
Thank you so much for your honest review – it’s truly invaluable to us, as it helps us identify any shortcomings and make meaningful improvements.
I’d also like to take this opportunity to thank you for giving us the chance to address your concerns. We really appreciate your patience and understanding, and we hope you thoroughly enjoy your panels 😊
Regards,
The Naturewall Team
I'm going to be blunt
I'm going to be blunt. Disorganised doesn't even come close.
Ordered Jan, long lead time to march, then delayed to April. I cancelled and they never processed the refund, I chased and eventually got someone helpful. After a good conversation they told me actually the board so originally wanted are about to be in stock so we agreed on a discount and that I would take them. I was a idiot. Emailed to check they arrived and no delays. No response. Called, phone lines are closed due to abnormally high calls!
I suspect I may end up having to go down the credit card routine to get money back if they don't show next week as agreed.
Do not touch
March 27, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your honest feedback and I’m very sorry to hear about your experience. I completely understand your frustration given the delays, the confusion around your order and refund, and the difficulty you’ve had reaching us.
I can see why this situation has caused concern, especially after agreeing to proceed with the order again. Please be assured that we take this seriously and would like the opportunity to look into this for you as a priority and provide a clear update.
If you haven’t already, please contact us with your order number via email so we can investigate and resolve this for you as quickly as possible.
Thank you again for bringing this to our attention and we hope to have the chance to put things right.
Kind regards,
The Naturewall Team
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Failure to deliver and no communication when needed
Do not use. Very long delivery time which are not met. Failed to inform me of their failure to get the product to courier . Failed to return my email request within their specified time .
They have closed phone lines due to demand . I have no way of getting an update ! Source elsewhere is my advice. This company does not live up to its glossy online persona Avoid at all cost …..
March 27, 2026
Unprompted review
Reply from Naturewall
Hi Peter,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience.
This is certainly not the level of service we aim to provide and I apologise for the inconvenience caused. We are currently experiencing a particularly high volume of enquiries, which has unfortunately impacted our response times and phone line availability. Rest assured, our team is working hard to respond to customers within our usual timescales.
We would really like the opportunity to look into this for you and provide a clear update on your order. Please contact us with your order number via email and a member of our team will prioritise your query and assist you as quickly as possible.
Thank you again for bringing this to our attention, and we hope to have the chance to restore your confidence in us.
Kind regards,
The Naturewall Team
Delivery date deception
I’ve yet to receive my product so this review is not about that. However the website is hugely deceiving saying delivery 2-3 days… apparently this is after the order has been processed, the product potentially manufactured and then released for the 2-3 day delivery. If you have tradesman booked in don’t rely on the delivery dates. I called their customer service number to give the right to reply, was promised a return call but got nothing.
March 22, 2026
Unprompted review
Reply from Naturewall
Hi George,
Thank you for your feedback and I’m very sorry for the experience you’ve had so far. I completely understand how frustrating this must be, especially when working around scheduled tradespeople.
We apologise for any confusion caused around our delivery timeframes. The estimated delivery window applies once an order has been processed and dispatched and we appreciate that this may not have been as clear as it should be.
I’m also sorry to hear that you did not receive a follow-up call as promised—this is certainly not the level of service we aim to provide.
We would really like the opportunity to look into this further for you and provide an update on your order. Please feel free to contact us with your order number and our team will be happy to assist.
Thank you again for bringing this to our attention and we hope to resolve this for you as soon as possible.
Kind regards,
The Naturewall Team
Waited over a month for 2 panels missed…
Waited over a month for 2 panels missed first date by 2 weeks, now NatureWall have said that they are with the courier and the courier after sending me an email to say they will be delivered at 7am this morning is telling me that they haven't received the goods. Telephone lines at Naturewall just saying all representatives are busy and try later and the lines are only open between 10am and 4pm. AVOID THIS USELESS COMPANT
March 25, 2026
Unprompted review
Reply from Naturewall
Hi Simon,
I’m very sorry to hear about your experience and the delays you’ve encountered, as this is not the level of service we aim to provide. I completely understand how frustrating this must be, especially with the conflicting information regarding delivery.
I have looked into this for you and can see that the courier has your panels booked in for delivery tomorrow between 10:00 and 13:00. We are continuing to monitor this to ensure it progresses as expected.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we work to get this resolved for you.
Kind regards,
The Naturewall Team
Impossible to contact!
I placed an order which has now gone over the estimated delivery time, and so I tried to contact the team via email and telephone.
After around 25 attempts to call, I finally managed to speak to a human yesterday who said they could see my order was overdue and would need to go away to look into and would call me back.
Unfortunately I did not hear back, and have since been met with 'sorry our agents are all busy' constantly since. I have also sent in three emails which have all remained unanswered.
After a really good experience browsing and ordering via the website, the customer service has sadly been diabolical since.
March 25, 2026
Unprompted review
Reply from Naturewall
I believe this review may have been written before we spoke yesterday afternoon; however, please accept my sincerest apologies for the delayed response times.
Our team is working as hard as possible to respond to every customer during this particularly busy period and I hope I can help to shift your view of our customer service moving forward. Thank you again for your patience and understanding—I’ll speak with you again next week.
In the meantime, I hope you have a lovely weekend. 😊
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No delivery, persisent delays, no communicatio
Wish I had read the reviews before buying from this company. It's been 3 weeks since I made the order and Ive been told 2 dates which have now passed. They dont communicate any delays and they take 1-2 days to reply to emails. Will be requesting a refund from these clowns.
March 25, 2026
Unprompted review
Reply from Naturewall
I’m sorry to hear about your experience so far as this is not the level of service we aim to provide.
Occasionally, delays can occur due to courier issues, stock availability or other unforeseen circumstances. However, we always aim to resolve these as quickly as possible and keep our customers informed throughout.
We would really appreciate the opportunity to look into this for you and make things right. Please contact us directly with your order number so our team can check the status and assist with either delivery updates or a suitable resolution. While we are currently experiencing a particularly busy period, we aim to respond to all email enquiries within 24 hours.
Thank you for bringing this to our attention and we hope to resolve this for you as soon as possible.
Acoustic boards were delivered quickly
Acoustic boards were delivered quickly. The product is excellent quality and looks great.
March 24, 2026
Unprompted review
Reply from Naturewall
Hi Stephen
This is amazing to hear—we’re so pleased they look great!
Thank you for taking the time to leave a review. We hope you have a lovely weekend 😊
Regards
The Naturewall Team
Pre-ordered stock item still not…
Pre-ordered stock item still not arrived!
Ordered shower panels in January to arrive in February and delivery is now it's THIRD delay which has meant we've been unable to finish our house renovations and incurred additional cost. So frustrated by these delays and lack of certainty.
March 24, 2026
Unprompted review
Reply from Naturewall
Hello
While delays can occasionally occur due to courier issues, stock availability or other unforeseen circumstances, we always aim to resolve these as quickly as possible and keep our customers informed.
We would really appreciate the opportunity to investigate this for you and make things right. Please contact us directly with your order number so our team can check the status of your order and assist with either delivery updates or a suitable resolution.
Thank you for bringing this to our attention and we hope to resolve this for you as soon as possible.
Kind regards,
Naturewall Team
Refund taking excessive time
I ordered and paid for accoustic panels on 9th March. Within an hour, I realised I had ordered the wrong size. I emailed the company as soon as I noticed this because the half hour time slot they give customers to change things had passed. I followed this up with a telephone call on the 10th and spoke to a polite woman who said it could take up to 10 working days for my refund. I have contacted the company to try and expedite this by email and telephone call. It is now 24th March and still no refund.
After this review was published I have been contacted to say my refund is pending in my account, thank you. I have updated the stars on my review accordingly
March 9, 2026
Unprompted review
Reply from Naturewall
Hello
I’m delighted to hear that the service you received from the advisor you spoke with was a positive experience.
Regarding the refund timescales, refunds can take up to 10 working days to appear back in your account, as they need to be processed by both our system and your bank. While we issue the refund as quickly as possible on our side, the exact timing can vary depending on your bank’s processing times.
If you’d like, please contact us with your order number, and a member of our team will be happy to look into this further for you.
Kind regards,
The Naturewall Team
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Exceptional customer service and…
Exceptional customer service and products. Even though the incorrect panels were sent initially. I have to praise the customer service team for being super efficient and professional; rectifying the issue very quickly. We’ve used nature wall numerous times. We will definitely use them again for future projects.
February 8, 2026
Unprompted review
Reply from Naturewall
Hi Hannah,
Thank you for stopping by and leaving us such wonderful feedback—it is very much appreciated! We’re delighted to hear you had a great experience with us, even though the incorrect item was received initially.
We hope to see you again soon 🙂
Kindest regards,
The Naturewall Team
I cannot fault this company
I cannot fault this company. I originally ordered the wrong size cladding panels which was immediately rectified by a very polite and friendly member of staff on the phone. The big panels were delivered to me in the Highlands very well packed and by great delivery lads who carefully placed them in the area I had asked them to. The panels are well finished and substantially constructed. The Naturewall website is also useful for information on installation. Very pleased.
March 17, 2026
Unprompted review
Reply from Naturewall
Hi Andrew,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to quickly help you with your order and that your experience over the phone was positive.
It’s great to know that your panels arrived safely, well-packaged and that our delivery team placed them exactly where you needed. We’re also glad to hear that you’re happy with the quality and finish of the panels and that our website was helpful with installation guidance.
Your feedback means a lot to us and we’re delighted that you’re very pleased with your experience. We hope to have the pleasure of helping you with any future projects 🙂
Kind regards,
The Naturewall Team
Reply from Naturewall
Hi Malcolm,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and our service. We look forward to helping you with any future projects 🙂
Kind regards,
The Naturewall Team
The customer service was great
The customer service was great , i made a mistake when ordering my panels but Emily sorted out my returns via courier and then i reordered the correct ones they were delivered today they are beautiful the quality is perfect just what i wanted thank you
March 13, 2026
Unprompted review
Reply from Naturewall
Hi Lisa,
Thank you so much for your lovely feedback! We’re thrilled to hear that Emily was able to help with your order and returns and that your new panels arrived safely and are exactly what you wanted - I'll be sure to pass on your feedback to her.
It’s wonderful to know you’re happy with the quality and we really appreciate you taking the time to share your experience.
Kind regards,
The Naturewall Team
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I have placed two orders with this company
I have placed two orders with this company and the quality of the product has been excellent.
The 4* rating is because they use Royal Mail for delivery not a good idea for wall panels. On my second order two panels were damaged but Emily at the excellent Customer Services sorted this out for me promptly.
The big bonus for me is the company make their own panels instead of importing the usual rubbish from China. Its nice to be able to buy a British made product.
February 28, 2026
Unprompted review
Reply from Naturewall
Hi Dennis,
Thank you so much for taking the time to leave your feedback. We’re delighted to hear that you’re happy with the quality of our panels and that Emily was able to resolve the issue with the damaged items promptly.
We also appreciate your comments regarding delivery. Feedback like this is invaluable as it helps us to look into ways we can improve our processes in the future.
It’s great to know that you value our British-made panels and we’re thrilled that our products have met your expectations. Thank you again for sharing your experience.
Kind regards,
The Naturewall Team
Excellent service
Excellent service! My order came early within 3 days, I spoke to Eden she was very helpful. Panels are excellent quality, highly recommend!
March 12, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your fantastic review! We’re so pleased to hear your order arrived early and that Eden was able to assist you. It’s great to know you’re happy with the quality of the panels and that you’d recommend us.
We really appreciate your feedback and hope you enjoy your new panels!
Kind regards,
Naturewall Team
I was worried after reading the reviews…
I was worried after reading the reviews after my purchase, but I found the company brilliant, my panels arrived the next day! Really happy with my purchase!
March 2, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for sharing your experience! We’re thrilled to hear that your panels arrived so quickly and that you’re happy with your purchase. It’s great to know we could give you a positive experience and put your worries at ease.
We really appreciate your feedback and hope you enjoy your panels!
Kind regards,
Naurewall Team
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