NatusanUK Reviews 

2,521
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Anybody who says this litter is bad isn't using it right. You need a deep litter tray so that when the litter clumps you can just scoop it out. This litter is INSANELY good, one of the b... See more

Rated 5 out of 5 stars

You delivered safely and quicker than I'd expected! - If there's anything better to use as a cat litter catcher than Natusan, then I'd be happy to try it! Our cat seems to like it, and the benefit... See more

Rated 5 out of 5 stars

Ive been using natusan cat litter for over 3 years, the cats was funny when we started because we had 1 litter tray, then we brought another litter tray and both cats where happy. The cats have the po... See more

Rated 5 out of 5 stars

I love this website so much the litter is amazing and may seem pricey but it lasts alot longer than any other because of how it clumps. Also you get the first litter at a discount and when I ordered m... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

Planet-friendly cat litter delivered directly to your door!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,521)

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Rated 5 out of 5 stars

The lady I spoke to was very kind and…

The lady I spoke to was very kind and understanding as my first delivery arrived in the wrong place and damaged.She replaced the litter and the delivery man delivered to the correct place. This stuff is very heavy so it’s very important that it gets delivered inside my enclosed porch.

December 13, 2023
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Rated 5 out of 5 stars

Love your product

Love your product. Always arrives quickly, so clean and nice to use for the cats and humans. I won’t use any other litter since finding natusan. I’ve even introduced a few people to it.

December 12, 2023
Rated 5 out of 5 stars

The best kitty litter ever!

I have kept cats for over 45 years and most have needed to be kept in at times ( due to being very young, very old, or injured/unwell). Until I discovered Natusan I favoured litter with a high level of Fullers Earth (absorbent, clumping, deodorising properties) but this was expensive. Natusan has all the properties of Fullers Earth without the sticky residue left in the litter tray, and is completely absorbent and deodorising. A bag lasts us a month ( one indoor cat, large tray with ‘privacy’ lid) and it works out cheaper and more effective all round. I would highly recommend it to anyone who uses cat litter. We got past the issue of tracking through the house by buying a couple of litter catching mats on the internet. It works! Introductory offer is very good and you make good savings on the regular price by having an account with a regular order (which you can delay or bring forward at any time) . Delivery is prompt and Customer Service is very good. I’m hooked!

December 18, 2023
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Rated 5 out of 5 stars

The best ever!

Thought I would give this a go. Wasn't disappointed! Excellent cat litter and also lighter in weight than other brands. Delivered to your door a bonus also. Would highly recommend trying it at least. You will be back for more!!!

December 11, 2023
Rated 3 out of 5 stars

Too much tracking

I have had I usual litter but it was so much tracking that I have even found it frequently in my bedroom. So i have tried the more heavy one which was not supposed to track. But it still does. The other properties are good. But because of the mess created each time even though I have a closed litter box is too much. Yes I do use tracking mat

December 11, 2023
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Reply from NatusanUK

Hi Anna,

Good Afternoon, we appreciate your feedback, unfortunately, as with many types of cat litter, tracking can occur. Our Wheat litter as you had mentioned is slightly heavier and tracks less but we wanted to ask if you're also using it in conjunction with a tracking mat too to minimise the tracking? It won't minimise all tracking but it certainly makes a difference! Best Wishes, Team Natusan.

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Rated 1 out of 5 stars
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Reply from NatusanUK

Hi Cheryl,

We're sorry for the delay in responding to your Trustpilot review. We understand that one of the team has advised you of next steps for order NATUK177282 that is due to be delivered today. However, please do get back in touch if you still haven't received it. Best Wishes, Team Natusan.

Rated 3 out of 5 stars

Tracking or poor clumping? Pick your poison

I decided to write a review as I think it's important to mention - I have a very love/hate relationship with Natusan. The company itself is amazing and they are amazing and helpful and very kind but the litter has very strong disadvantages. Let's start with what's good about it - the wood litter smells amazing and it masks any bad odours and it is so lightweight, it genuinely clumps perfectly. It was so easy to use and the clumps were incredibly easy to remove and the litter box would remain fresh for a really long time. One incredibly irritating issue though - the tracking. And I have a high-sided tray and a bunch of mats to ensure that the tracking is reduced but it would get everywhere. It was in my bed, on my sofa, EVERYWHERE. I was going insane but because the litter itself worked so well, I stuck with it. Thankfully the new wheat litter was introduced and I have to say, it removed the tracking by about 80%. I was pleasantly surprised. It also smelled nice but that did not last long. The wheat litter does not clump the pee at all. It just sticks to the bottom of the litter and it just does not clump it. It's extremely disappointing as this means that this litter does not last as long, it is more likely to smell and the kitties aren't as happy. Can you please come up with something in between that would stop the tracking but ensure that it clumps appropriately? I have been a loyal customer for the last 2,5 years and I love you for the sustainable and chemical-free solutions but please please please please find a way to improve this.

December 29, 2023
Unprompted review
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Reply from NatusanUK

Hi Dinah,

Thank you for your detailed feedback regarding our products and for your loyalty to our brand the past 2 and 1/2 years. I’m sorry that both our Wheat and Wood litter has not met your expectations. I will definitely pass on your feedback to our Research & Development team who continually look at ways to improve our products even more! Best Wishes, Team Natusan.

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