Eco by Naty Reviews 1,316

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the diapers, which many find effective in preventing rashes and leaks. People appreciate the quality and comfort of the items, noting their softness and absorbency. Many consumers also value the eco-friendly aspect of the products, such as the absence of harmful chemicals and the compostable wipes. However, some people were dissatisfied with the delivery service, citing issues with slow shipping, lack of tracking information, and packages arriving damaged or incomplete. A few other people also felt that the quality of some products, like nappy bags and wipes, had decreased over time, with some experiencing issues like wipes tearing easily or diapers not fitting well and causing rashes.

What people talk about most

Product

Clients share positive opinions on product quality, especially regarding diapers. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the quality of the diapers, noting... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers report easy ordering, fast delivery,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the "vast effective service" and... See more

Order

Reviewers highlight ambiguous aspects of order. While some consumers praise the easy ordering process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like Naty diapers. I think they have really helped to avoid rashes in my baby. However there is a lack of information regarding the delivery. I first learned when my package was arriving the... See more

Rated 4 out of 5 stars

I am really impressed with these new types of nappies. The first set I got were very bad, I vowed never to buy from you again but I say that you had a upgraded one and I am happy with it. It still has... See more

Rated 4 out of 5 stars

Finally right diapers came and these work well. Would be great to have a faster delivery if it is paid. Also, it said that the delivery is free over 50€ but I still paid.

Rated 4 out of 5 stars

excellent product, fast shipping, recommended product!!!!


Company details

  1. Baby Store

Written by the company

Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I’ve used these nappies since my girl…

I’ve used these nappies since my girl was born. However tonight she has been screaming and scrunching herself up I thought she had tummy ache tried everything to console her and make her feel better even gave her paracetamol. Changed her nappy and there is a piece of metal in it that has scratched her area. I am absolutely disgusted and I will be taking this further. My poor girl

March 18, 2024
Unprompted review
Eco by Naty logo

Reply from Eco by Naty

Hello Beth!

Thank you for your feedback. We apologize for the negative experience with our nappies.

I would like to assist you further, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

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Rated 5 out of 5 stars

Very good, will buy again

The shipping was quick and the diapers perfectly fit to our lovely daughter. I bought the older version of these diapers in a store and here I got the newest version, which is way easier to fit to the baby.
I will buy again :-)

February 19, 2024
Rated 5 out of 5 stars

Great product

Great product, makes a huge difference in my baby's skin. The nappy subscription service is also very useful to make sure you never run out!

March 4, 2024
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Rated 1 out of 5 stars

NOT loving these nappies

Not loving these nappies. They fall off easy (yes they fit him well size wise) they don’t hold much whatsoever so I’m constantly changing my baby who HATES nappy changes. I originally got them for night time nappies but they wouldn’t even last 2hrs. They feel like paper. Feel like I’m going through them a lot more then other eco brands. Wouldn’t buy again.

March 11, 2024
Unprompted review
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Reply from Eco by Naty

Hello Kiera!

Thank you for your feedback and we are very sorry to hear you've had issues with our diapers.

We would very much appreciate it if you could visit https://support.naty.com/hc/en-us/requests/new and write to our support group so that we can investigate a bit closer into this, as well as send you some compensation products. Thank you!

Kind regards,
Karl - Eco by Naty

Rated 5 out of 5 stars

The best customer service

We had our first problem with the nappies in all of the three years that we have been using them - the tapes were breaking! Wrote to customer service, and replies came very quick! Just got our replacement nappies, and I’m happy with them. Thank you!

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Forgiving even when I have mom brain

Diapers got to me really quick for my first subscription order! Forgot to change my little guy at all yesterday (ya know, mom brain) and they soaked up all that urine and held on tight for the ride. I’m really happy thus far and will keep my subscription going. I just wish I could have a longer subscription option than 5 weeks.

February 20, 2024
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Rated 1 out of 5 stars

The nappies keep falling apart 5 in one…

The nappies keep falling apart 5 in one pack now the strap falls off the left side what come ground from the back to the right ride hip of my baby this is not good enough

March 5, 2024
Unprompted review
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Reply from Eco by Naty

Hello Alex!

Thank you for taking the time to contact us, we apologize for the unsatisfactory experience.

I would like to further assist you, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Rated 2 out of 5 stars

Not delivered

I am sure the product is great but I have not received it. I ordered it 2 weeks ago. Expecting to receive it in a couple of days. Still no sign.

February 21, 2024
Eco by Naty logo

Reply from Eco by Naty

Hello there!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Please note that due to Brexit, customs regulations have become stricter, which may result in a delay in delivery outside the UK. Our package may be held for up to 3-5 days during customs clearance. We apologize for any inconvenience this may cause and appreciate your patience during this time.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Rated 5 out of 5 stars

We are really happy with Eco by Naty…

We are really happy with Eco by Naty diapers!

They are the best diapers so far for our baby (she is now 6 months old and uses number 4). The baby skin is always dry no matter how full the diaper is. We have never problem with leaking …. Just once or twice when the diaper was super full in the night. But currently we change once per night and everything is ok. With other diapers with had for sure more problems.

We are also very satisfied with the delivery service. It was uncomplicated and the package came really fast.

February 26, 2024
Rated 5 out of 5 stars

Exceptional Customer Service and Products

Although there is a time delay due to company being in a different time zone than me, that didn't keep them from responding to my concerns and doing everything they could to change my order (they cancelled the original order and I was able to order again, which works well if you're not in a hurry). I prefer this approach to Amazon, where it's difficult to reach anyone in customer service. The wait is worth it considering the quality of the product.

January 30, 2024
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Rated 5 out of 5 stars

THE BEST!!

Great customer service and an even better product! I'm so glad I found these diapers for my second kid. It's a great middle ground between typical disposables and cloth diapering (which my life does NOT have the capacity for). My baby's skin is super healthy, and the diapers contain all but the biggest blowouts.

February 13, 2024
Rated 3 out of 5 stars

It’s has been over two weeks since we…

It’s has been over two weeks since we ordered the potty and still haven’t received it. The tracking number provided never worked. Very frustrating!

February 15, 2024
Eco by Naty logo

Reply from Eco by Naty

Hello Mercy!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
Iza - Eco by Naty

Rated 4 out of 5 stars

VERY GOOD

We are satisfied with the quality and ecology of the diapers Eco by Naty and after a first test order we subscribed. We only suggest:
- improving the diaper fasteners which occasionally break (weak and too thin material)
- changing the direction of the diapers in the package so that they can be taken out from their closed part and there is no risk of taking out more than one.
We are satisfied with the customers service too, we received very kind and quick replies to our requests

February 2, 2024
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Rated 5 out of 5 stars

We love the diapers!!!

We love the diapers they are very gentle on my babies skin. He has very sensitive skin and always gets diaper rash from other diapers because of all the chemicals. We liked the wipes but they would get stuck together easily and there's not many in a pack for how much you spend on 1 pack of wipes. But we will continue to buy the diapers.

January 16, 2024

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