My worst online shopping experience. I got a carnival pressure cooker from navaearth Ireland. I was charged customs fee and they contacted me saying they would reimburse the fee. After I paid... See more
Company replied
NavaEarth New Zealand
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See what reviewers are saying
Initially I would have given no stars as my product didn't arrive. No communication. I complained to novaearth. Apparently shipper had gone out of business. Call centre staff member was great - very... See more
Bottle is beautifuly crafted, but packaging needs serious improvement, plus also a little brochure about health benefits of drinking water out of copper will get you all stars. Thanks Deepak
The emails were prompt . Overall The service was good but Improvements can be made by declaring where the order is being shipped from and how long the shipment would take to reach the customer.
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Worst online shopping experience
My worst online shopping experience.
I got a carnival pressure cooker from navaearth Ireland. I was charged customs fee and they contacted me saying they would reimburse the fee. After I paid and sent the receipt they reimbursed only 10% of what I paid.
When I finally receive the product, its handle was broken in many pieces and it was all dirty as of it was old pieces.
I contacted them many times, sent pictures and they did not reimburse me or replace the product. Extremely disappointing.
May 22, 2023
Unprompted review
Reply from NavaEarth New Zealand
Hi Marina,
We understand that you were not happy with the product delivered to you as it was damaged. A thorough check is done before the product is dispatched to make sure it's in good condition. We are investigating the case further and looking into the packaging used so that such shipping damage does not happen again. We have processed a full refund to the original mode of payment. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Initially I would have given no stars…
Initially I would have given no stars as my product didn't arrive. No communication. I complained to novaearth. Apparently shipper had gone out of business. Call centre staff member was great - very helpful. Offered to credit my account back or reship product. Product reshipped. Great product.
May well order more
April 13, 2023
Unprompted review
Do not buy from this company
Do not buy from this company! Absolute rip off. It took 6 weeks for the item to be delivered and then they tried to charge me an extra 50 euros on delivery. I refused and said I no longer wanted the item as I had already paid in full on ordering. They are now refusing to refund my money!!!
May 24, 2023
Unprompted review
Reply from NavaEarth New Zealand
Hi Julie,
We aim to deliver all orders within 14 working days. The delay on this occasion was due to customs clearance which is not in our control. However, we have taken corrective measures to avoid this from happening in future. We do hope you will give us another chance.
Regards,
Swapnil
Very happy with purchase
Very happy with purchase, was hassle free and item arrived pretty quickly
March 15, 2023
Unprompted review
Prompt Reply
The emails were prompt . Overall The service was good but Improvements can be made by declaring where the order is being shipped from and how long the shipment would take to reach the customer.
January 13, 2023
Unprompted review
Good Price and good delivery time
Good Price and good delivery time, would use this company again
November 3, 2022
Unprompted review
10 out of 10 for service and…
10 out of 10 for service and communication. Definitely buy from NavaEarth again.
August 10, 2022
Unprompted review
Thank you for having this product…
Thank you for having this product available to order in NZ!
August 9, 2022
Unprompted review
Wasn’t sure if it was a scam website at…
Wasn’t sure if it was a scam website at first ( because it was new and not too many reviews). Placed order and it arrived within 2 weeks from overseas as described. Will use again.
September 15, 2022
Unprompted review
Received the light unit and had to…
Received the light unit and had to attach plug to it.
Really slimline and bright for my desk.
I would recommend it to others 🙂
August 22, 2022
Unprompted review
Really efficient order was delivered…
Really efficient order was delivered really quickly
July 19, 2022
Unprompted review
We are extremely happy with the butter…
We are extremely happy with the butter churner and the service you offered. it was easy to use but would have been a little better if there had been a small instuction leaflet with the item instead of trying to work off the pictures on the box. but overall we like the machine. many thanks
May 7, 2022
Unprompted review
Bottle is beautifuly crafted
Bottle is beautifuly crafted, but packaging needs serious improvement, plus also a little brochure about health benefits of drinking water out of copper will get you all stars.
Thanks
Deepak
April 21, 2022
Unprompted review
The product is great
The product is great. Unfortunately the Address label on it had my name and the turn where I live. No address. Eventually it got here.
April 4, 2022
Unprompted review
Good online experience:- Great range of products and very prompt…
Great range of products and very prompt and helpful customer service. Product arrived a little damaged but not sufficient for a return.
March 24, 2022
Unprompted review
I’d like to purchase another chessboard
March 23, 2022
Unprompted review
The quality excellent!!!!
The quality excellent!!!!! The service really good. The idli steamer is exactly as promised. 5 ⭐️⭐️ ⭐️ ⭐️ ⭐️
March 22, 2022
Unprompted review
I like the product
I like the product. How I wanted it it was like that. Thanks
March 22, 2022
Unprompted review
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