I feel certain this is the next generation solution out there for travel. The tool has an opportunity to level up regarding complex travel programs. Yes, corporate programs need to better syncronize w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Navan has been wonderful to work with. Though we have a smaller team of around 50 we have a dedicated account manager who supports us with queries. There are minor hiccups on the platform but our acc... See more
Company replied
I found navan to be an incredibly annoying experience for booking business travel. The site is often slow, shows ambiguous errors (aka. "your booking possibly did complete" -- how helpful is that erro... See more
Company replied
Here’s a tight, Trustpilot-style version you can drop in: > I booked personal travel for my wife and me through Navan. We had to cancel the trip, leaving flight credits. When trying to rebook, I c... See more
Company details
- #197 of 200 best companies in Travel Agency
Written by the company
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution. 👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Contact info
3045 Park Blvd, 94306, Palo Alto, United States
- +44 808 501 5747
- contactus@navan.com
- navan.com
3.4
Average
377 reviews
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Easy to use- simplified and streamlined…
Easy to use- simplified and streamlined my travel plans
February 4, 2025
Reply from Navan
Thank you for the feedback!
We're glad to hear that Navan has simplified and streamlined your travel planning. Making travel easy is exactly what we aim for!
Thanks for sharing your experience!
The Navan Team
Booking my own travel is quite easy
Booking my own travel is quite easy. I also like that I can book personal travel. Booking for others outside the organization is somewhat obscure and it's hard to go back and find the traveler information and trips after they have occurred.
July 29, 2025
Reply from Navan
Thank you for the feedback!
We're glad to hear that booking your own travel is easy and that you're enjoying the personal travel feature. We appreciate your insights about booking for external travelers and accessing past trip information - feedback like this helps us identify areas where we can improve the user experience.
Thanks for taking the time to share your thoughts!
The Navan Team
Great onboarding and implementation was…
Great onboarding and implementation was easy and quick. I love getting rewards for booking travel.
May 1, 2025
Reply from Navan
Thank you for the positive feedback!
We're glad to hear that your onboarding and implementation went smoothly and quickly. It's wonderful that you're enjoying our travel rewards program too!
Thanks for sharing your experience!
The Navan Team
Reply from Navan
Thank you for the feedback!
We're glad you find Navan easy to use, and we appreciate your perspective that there's always room for improvement. We're continuously working to enhance our platform based on user insights.
Thanks for sharing your experience!
The Navan Team
Horrible experience
Horrible experience. Booking information in Navan was wrong, but they refused to take responsibility and I had to pay for it out of pocket. Avoid at all costs!
July 28, 2025
Unprompted review
Reply from Navan
I'm sorry to hear about your experience. I requested more information through Trustpilot to better understand what happened, but unfortunately haven’t received a response.
We take situations like this seriously and would like the opportunity to look into it further. If you're open to it, please respond to the Trustpilot request or reach out to our support team directly so we can help resolve this.
Avoid at all costs
Avoid at all costs. VP of a tech company. Undertook 3 comparisons of Navan flights vs going direct to the airline. It was significantly more expensive (£1k+) & is a nightmare if you need to change your flight. Seriously the worst piece of “tech” our business has ever bought.
July 1, 2025
Unprompted review
Reply from Navan
Thank you for taking the time to share your feedback—I'm sorry to hear about your experience. At Navan, we aim to provide a seamless and cost-effective travel solution, so it's concerning to learn that your flight bookings were significantly more expensive and that you found the change process frustrating.
We'd like to understand more about the specific routes and comparisons you mentioned so we can investigate further and address any gaps. Our team continuously works with airline partners to ensure competitive pricing and provide flexible change and cancellation options where possible, but we recognise there’s always room for improvement.
If you're open to it, please reach out to our support team at customer-support@navan.com so we can look into this in detail and work toward a resolution.
Thank you again for your candid feedback—it helps us get better.
the app is too complicate
the app is too complicate, even you cannot export your expenses or don`t warning about if something is refused or even if it is rejected doesn`t appear it the tab "rejected"
they have a state "submitted for reimbursement” that simply don`t pay you and nobody tell anything
July 15, 2025
Unprompted review
Reply from Navan
Thank you for sharing your feedback. We’re sorry to hear about the confusion with the app and your expense experience. To clarify, Navan does send both in-app and email notifications when an expense is rejected, but we understand the importance of making this clearer and easier to navigate.
Once expenses are submitted for reimbursement, it’s then up to your company’s internal team to review and process the payment.
I hope this is helpful, and I recommend reaching out to your Navan admin within your organisation for more clarity on your company’s expense process.
It's a very easy platform to use
It's a very easy platform to use. Keeps all employees expenses in one place, easy to book, easy to upload expenses (cash), approval workflows are available and ensure every expense is tracked correctly.
Customer care is always available and willing to help. For a big group like us Storio group, which holds different locations and brands, makes the difference to have all in one place.
July 15, 2025
Reply from Navan
Thank you for the great feedback! We’re so happy to hear that Navan is helping streamline travel and expense management across Storio Group. Making things easy and keeping everything in one place is exactly what we aim for. We appreciate your partnership!
I like the surface and the bill7report…
I like the surface and the bill7report overview.
I'm missing the possibilty to book multiple legs, also the flod of emails after a bookings of reminders and offers are too much.
July 8, 2025
Reply from Navan
Thank you for sharing your feedback! We’re glad you’re enjoying the platform and the billing/reporting overview. We understand the emails can feel frequent, but they’re designed to help keep travelers informed and on track. We also appreciate your note on multi-leg bookings and will pass that along to the team.
The problem was not solved
The problem was not solved, I had to contact you 3 times, spoke to tdiferent agent, no one of them recognized the problem. The last emil I send the pictures of the problem and proof that is not an operatior error and your response was, we do not have time at the momemnt to solve that issue.....
June 19, 2025
Reply from Navan
Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve encountered. After reviewing the case, it seems the issue may be related to the booking process for travel admins versus delegates.
We recommend following the delegate booking flow, as it ensures the right form of payment and traveler details are visible. The admin role is designed for managing company settings and not for booking travel directly.
We’ll continue reviewing this internally to improve both our product and support. If you have further details or need clarification, please feel free to reach out privately, and we'd be happy to help.
Reply from Navan
Thank you for the feedback!
Navan has been wonderful to work with and is open for suggestions!
Navan has been wonderful to work with. Though we have a smaller team of around 50 we have a dedicated account manager who supports us with queries. There are minor hiccups on the platform but our account manager is always ready to listen and assist with issues.
Their customer support for travelers could be improved a little by ensuring they are briefed on local ticketing guidelines but they respond quickly when you reach out to them.
May 6, 2025
Reply from Navan
Thank you for the great feedback! We’re glad to hear your team feels supported and that you’re finding value in the partnership. We appreciate your suggestions and are committed to improving—especially when it comes to traveler support. Looking forward to continuing to work together!
Navan is the best
Absolutely love Navan since integrating over a year ago! The Travel Team have complete control when booking and makes the whole process easier and faster! Our Finance Team find the reporting easy and accurate and helps them hugely, having all data in one place.
July 10, 2025
Reply from Navan
Thank you so much for the fantastic feedback! We’re thrilled to hear that Navan has made life easier for both your Travel and Finance teams. Giving you full control and visibility while simplifying the process is exactly what we aim for. We look forward to continuing to support your team and helping you streamline even more in the future!
Appalling service
Appalling service.
Their app never works, gives tons of errors, card not linked, contact support, etc. When you are able to speak with someone it takes 2h for them to reply and the prices miraculously go up EVERY SINGLE TIME.
My company should stop using this service!
Please avoid
June 30, 2025
Unprompted review
Reply from Navan
We’re sorry to hear about your frustration and appreciate you taking the time to share your experience.
Airfare pricing can change quickly based on availability and airline policies, which can sometimes lead to price increases during the booking process. We also take app performance seriously and continue to make improvements to ensure a smooth experience for all users.
Thank you again for your feedback—it helps us continue to refine and improve the service.
The Navan Team
An appalling experience- its easy to…
An appalling experience- its easy to get signed up for the app ettc but near impossible to locate the acct cancellation and data delete .., No easy pathway suport sends you to chat bot which sends you to another desk… just shit .. States must regulate and POLICE these apps and sites.. A terrible service
June 25, 2025
Unprompted review
Reply from Navan
We're sorry to hear about your experience, particularly around account cancellation and data deletion. We understand how important it is for processes like these to be clear and straightforward, and we regret that this wasn’t the case for you.
We’re continuously working to improve both the user experience and the support journey to make sure requests are handled smoothly and transparently.
Thank you for sharing your feedback.
The Navan Team
Impossible to reach out the customer…
Impossible to reach out the customer service in less than 2 hours.. and when in chat in order to make a change it will take forever, probably because the agent is chatting with so many people at the same time.
The chat lastes 2 hours and the agent did nothing at the end saying the request would have been passed to a colleague.. never happen
Why an healthy mind would ever use NAVAS: more expensive than use own booking through internet and no additional service at all.
June 16, 2025
Unprompted review
Reply from Navan
Thank you for taking the time to share your feedback. We’re sorry to hear about the delays you experienced during your recent support interaction—especially when you needed help quickly.
Chat is available 24/7 through both the Navan mobile app and desktop, and we’re working hard to ensure requests are handled more efficiently, with faster resolution times and better continuity between agents.
We appreciate you sharing your experience—it helps us continue to improve.
The Navan Team
What is more useless than a chocolate teapot? Try Navan!
Welcome to the chocolate teapot of business travel booking systems. In fact a chocolate teapot would be more useful as at least you can eat it. Navan is useless and a good reason for Trustpilot to have a zero star tier.
What you will get is an awful booking experience, your travel costs will be higher and if anything goes wrong with the booking, almost no help.
My recent experience involves a transatlantic flight that was cancelled for engineering reasons. Navan alerted me and then removed the flight details from my calendar (which may life worse as I no longer quick access to my booking reference). Zero help in finding replacement flight (which I landed up booking direct bypassing Navan completely). Now actively promoting leaving the service completely.
Sounds like a dream (centralised billing, ability to cancel centrally, keeping travel within budget) but you land up pissing off anyone in your company who needs to travel and pay over the odds for the cost. CFOs beware.
June 13, 2025
Unprompted review
Reply from Navan
We're sorry to hear how disappointing your experience has been, and we understand the frustration that comes with disrupted travel—especially when support falls short during a critical moment like a flight cancellation.
We aim to simplify and streamline business travel, but your experience reflects areas where we didn’t deliver the reliability and support you expected. We take feedback like this seriously, and it helps us focus on where improvements are most needed.
Thank you for taking the time to share your perspective.
The Navan Team
ZERO STARS
If you had a zero stars option it would be zero stars. This platform is a rehashed corporate travel booking platform that has been badly redeveloped with no "step back" UX or CX! The fact that TrustPilot only allows me to post this by giving it one star is a farce and testimony to how poor TP is. Anyway, we were trying to use Navan for the first time this evening to book a complex, multi-traveller business trip. It is the most unusable online travel booking system that I have ever seen. There were so many blind alleys and un thought through processes that I do believe that they should (in the words of Orange Juice) "rip it up and start again". If you have acquired or invested in this business you should ask for you money back immediately. The worst UX/CX ever! We spent 5 hours using it to book 2 flights and 3x hotel rooms in Dubai. On Booking.com that would have taken 15 minutes. As the Chairman of the company, all I was trying to do was get our business travel centralised. Who is behind Navan? Who owns the company and who designed the UX/CX? THE ONLY REASON WE KEPT GOING IS BECAUSE THEY TOOK OUR MONEY FOR BUSINESS CLASS TICKETS AND EXPENSIVE DUBAI HOTELS.
June 10, 2025
Unprompted review
Reply from Navan
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating the booking process was for you and your team.
We understand that ease of use is critical—especially when coordinating complex business travel—and it’s clear we did not meet your expectations in this instance. Feedback like yours is essential as we continue working to improve both the usability of our platform and the overall customer experience.
The Navan Team
Navan’s support experience has been…
Navan’s support experience has been consistently frustrating. Response times are slow, and it often takes multiple attempts and support tickets to make any progress. Each interaction feels like starting from scratch, with little to no follow-up, even over extended periods.
If the platform were more fit for purpose, perhaps the reliance on support wouldn’t be as frequent. As it stands, the product and support together fall short of what corporate customers need. There’s still a significant gap between where Navan is today and what’s expected at an enterprise level.
February 20, 2025
Unprompted review
Reply from Navan
Thank you for your feedback, and we're sorry to hear that your experience with our support team has been frustrating.
We know how important it is to receive timely, consistent assistance—especially when dealing with time-sensitive travel issues. Having to chase updates or repeat information shouldn’t be part of the process, and we’re actively working to improve how we communicate and follow through with our customers.
We appreciate you sharing your experience, and your input plays a valuable role in helping us raise the bar.
The Navan Team
Navan is our Travel Management
We ware using Navan in our company already for two years and we will keep it.
All in all we are really happy with the price-performance ratio as well.
It is easy to use and the billing system runs smooth.
May 2, 2025
Reply from Navan
We're happy to hear that you've had a great experience with our services for the past two years! Thank you for your positive feedback.
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