naviextras.com Reviews 60

SCAM ALERT
Paid £97 for an update.
Roads are wrong, speed limits are wrong and it completely fails on journey to Scotland. Says European and Russia. That’s rubbish nothing beyond Calais and only got there as I know it. Incident updates also questionable.
Tried the support email address
naviextras.com. /. shop/portal/support
Guess what it doesn’t exist
I’ve been done Do Not follow suit
PS asked for this review to be sent to them as well.

Terrible decision, do not recommend. I updated my SD card and put the card back in my vehicle but my nav wouldn't load. Double checked and verified my card was valid and the maps current but it wouldn't work. Went to my cars dealership and was told they (to date) had never had anyone use this service with success. I had to replace my SD card (not cheap!). I reached out to the company explaining what happened and requested a refund of my 3-year plan. It's been two months and I have not heard back other than the automated "we got your email" response. Going with this company's nav update cost me the price for the (lack of) service, updates that didn't work, and a new SD card. Horrible service. Definitely do not recommend.

I have a mg hs phev 2023 my information head unit keeps say I have a free map update I go to naviextras.com and follow the instructions exactly I get to the point where naviextras toolbox downloads and then when download is finished it say plug USB stick into the cars head unit the head unit recognises the usb but says no filles on the usb stick so I check it with my computer and it's correct..no map filles on the stick...I tried several times but no good I've tried to contact naviextras but even contact us does not work ..my opinion of naviextras is a absolute rubbish site not even 1 star...

Sent a message to customer services 2 weeks ago and still waiting for a response. From previous reviews I could be waiting some time!!!

Can't even get software to download updated maps. Customer service is absolutely USELESS. They do not respond to inquiries. From what I am reading, I am reluctant to even try to purchase software from them!

Sd card crashed during update. No help from customer services. They send a servicenumber. Send an answer with all the necessary information. Result: total silence.
No refund for the cost of the update. Easy way tomearn your money!!!

I agree with Luuk, more or less the same expierences.
I discovered the updates did not result in real updates. Aske for help centre in Hungary, got rely afer 3 months. The solution: Buy an update with 1 yr free updates for about € 110 of € 85 without 1 yr (only 1x) After payment the update was OK , did recongized the changes during driving. The invoice was in Dutch !! Did made a complaint about the high price for updates. Got a reply out of Hungary after 2 months, with a standard writing reply! Without the initial compliant as attachement. Bottom line The service centre far below the expectatons ! The update and invoicing process are OK. This service centre is not at an EU level yet. Attention from Headquater Naviextras is required. Off sourcing to lowcost countries is not always benificial

Naviextras maps are not up-to-date and their customer services don't want to know. Market towns for counties which were included in the manufactures original maps are missing from the download. Speed limits are not up to date. Avoid at all costs