Navimow Segway Reviews 

849
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers had a great experience with this company. Customers truly appreciate the efficient design, noting that the robotic mowers handle straight lines remarkably well and save plenty of valuable time on routine garden maintenance. Many people also find the initial setup process remarkably straightforward and praise the helpful support team whenever professional assistance is genuinely needed. However, some people mentioned frustrating issues with battery capacity, noting that the devices frequently need recharging during ordinary mowing tasks. Consumers also pointed out that the mowers can occasionally get stuck easily on uneven lawns, or struggle significantly with proper traction and precise edge cutting.

What people talk about most

Product

Customers had mixed experiences with the product; while many reviewers praised its straight-line cutting and... See more

Quality

Consumers find quality to be ambiguous, with reviewers praising straight line cutting and overall lawn... See more

User experience

Customers consistently note ambiguous experiences with user experience, as people find the app... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful and prompt support... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the quick and helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My H3000 is working precisely, seems to be high-end quality. Although I would like a little better traction, as this mower tends to get stuck sometimes on flat but not perfect even ground, even unde... See more

Rated 4 out of 5 stars

Prolongation of 4G-Service was only via Pay Pal offered - and I, as well as many more people - does not use Pay Pal for reasons. So it was challenging for the supplier to offer a solution. Finally I f... See more

Rated 4 out of 5 stars

I ordered the I2 AWD online but after two weeks still no supply. I started an e-mail correspandance with Navimow and they informed me the ordered model was not yet available due to backorders and was... See more

Rated 4 out of 5 stars

Great help from customer service when I realized I’d ordered the wrong unit. Delivery exactly when expected. Very user-friendly, well thought-through app. And the mower itself has now done a fantastic... See more


Company details


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3.9

Great

TrustScore 4 out of 5

849 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(849)

801 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall excellent product and service

The product - a Segway Navimow 3000 - is excellent as is the customer service. A couple of tweaks to the software would be nice:
- when the mower has a set schedule time slot (say, 08:00 to 18:00) and it returns to base to recharge, it could be scheduled just to charge sufficiently to last the schedule time.
- adjusting the schedule to be set by sunrise / sunset so, say, start 2 hours after sunrise / finish at sunset with the machine changing automatically from location data.
- the ability to have the base station within /close to a restricted area. Our base is recessed next to a greenhouse which is within the lawn and currently needs an artificial 'boundary' joining to the main boundary to allow the base station to be set recessed in what is really a restricted zone.

July 31, 2026
Rated 4 out of 5 stars

Great way of reducing the work in the…

Great way of reducing the work in the garden.
Over the past 2 years the software has improved the performance of the mower - it gets stuck in the flowerbeds much less often than when it was first installed.
Great not to have to bury wires round the lawn like some of the competitors.

July 31, 2026
Rated 5 out of 5 stars

My son gave me his old Navi after he…

My son gave me his old Navi after he upgraded and now I’m hooked!
It had some problems after the software update and I contacted Navi and they sent me a shipping label immediately. It was back home and mowing within 2 weeks.
Navi for life.

June 1, 2026
Rated 4 out of 5 stars

You extended the 500m2 limit to 600m2

You extended the 500m2 limit to 600m2, I liked that. I would love!
if I could have two separate maps att 600m2 each, so the litle bugg could work diffrent areas on different days. Still with its litle battery..

May 1, 2026
Rated 5 out of 5 stars

NAVIMOW ROBOT MOWER

We have been very pleased with the robot mower and the only real problem was after the winter break from mowing an app update was done. This resulted in the mower not working. I contacted Navimow and they responded straight away and investigated the issue. I was then advised to take the mower back to the dealership as it couldn't be fixed remotely. This resulted in the problem being resolved and Navimow followed up by contacting me to ensure we were satisfied with the outcome.

April 10, 2026

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