NCF LIVING - Derby Reviews 573

Paige was absolutely fantastic in processing all of my payments for the purchase of my bed for my first home and telling me about all the things I need to take care of it. Highly recommend this store for any furniture for a first home

David at Derby, very helpful and informative... great service and prices 😊

Brilliant customer service. We walked in looking for a sofa for our new home and absolutely loved one in store. A lovely chap Dominic came to assist us and was extremely helpful. We ordered there and then!

Had a great experience at NCF with Zaf looking after us who was very helpful and knowledgeable and most of all patient, thank you Zaf 😊

STAY AWAY FROM THIS COMPANY PLEASE
Went in the Derby store on the 16th of May to purchase a complete bed frame along with mattress and payment was made in cash outrightly.Fast forward to when delivery was scheduled to be made and we got an email from the delivery company saying they would be delivering on the Sunday that week.We then swiftly cleared out the bedroom and discarded of old bed frame and mattress on the Sunday morning only to receive another email about an hour before scheduled delivery that it would not be taking place anymore due to one or more items being defective.This was shocking and really distressing for us.I was at the Meteor centre store thrice within the same week trying to sort this but each time was told I would get a call from Birmingham and that they didn’t have any information on the system regarding the goods..shocking right.I then contacted my bank to dispute the transaction and get a refund.I called the customer care on 10/6/26 and spoke with a Karen who said she would find out what’s going on and call back but no call came in from her.Called again this morning and shockingly spoke with the biggest T*AT in form a lady.She was so rude on the phone and would not allow me talk telling me I could go to hell when I tried reiterating I wanted my refund back and nothing more.She kept on ranting and ended up hanging up the phone.Such an employee should never have a job with the company and I am shocked she could talk to a customer like that sounding like a common drug dealer on the streets.If my refund ain’t processed and returned to my account soon,I will go the legal route on this and seek compensation as well for the stress and humiliation I have been made to go through.I have the call recording of the lady I spoke to today and with that kind recording she should be sacked without consideration.Bunch of cowboys!

Zaf was very helpful and friendly wasnt over.poweri g and was welcome once we returned to make a purchase after leaving to think about our options.

Avoid Avoid Avoid..the man running at you with a tablet saying its the last one we have and we can have it with you within a week. All lies One of the worst companies for customer service, and god help you if you have a problem, Once they have your money they've done their job. £700 of my hard earned money down the drain..... Wasted on a faulty mattress

David was excellent when serving us and was really helpful. Thankyou David

Absolutely disgusted with the delivery service from ncf living. We will never purchase anything from there again, and recommend others don’t bother if they value their home.
We are as far away from satisfied as it’s possible to be. It’s left a really bad taste in our mouths. What was supposed to be a good day celebrating new furniture, turned into a depressing experience. The two delivery men couldn’t care less about the products or the customer’s homes. We cannot in good faith recommend this store. Never buy from ncf living unless you want your home damaged by delivery men who couldn’t care less.

Dominic at Derby was very helpful when I was looking for a dining room table. He explained all the care advice for the table and chairs and explained how long the wait would be for the item

Experience at the store was brilliant. David at Derby was very helpful and approachable throughout! Would 100% recommend.

Paige was a great help.... 5 🌟

Zafar was excellent, he explained all the information we needed to make a decision, and was really friendly - Amazing customer service!

The salesman David was a thorough bread and an absolute delight to be around while trying to look for what we wanted. In the end he was instrumental to our choice of sofa. It's a 5 star experience for me and my wify. Will definitely refer friends.

We purchased two sofas and a love chair which cost £3500. The service was excellent until the sofas were delivered and we found issues. The four and two seaters creaked really bad when anybody sat on them and there was an indentation in the foam/fabric of the four seater. I raised this straight away via email as customers cannot contact the stores directly. To cut the story short, it took seven weeks, multiple emails and two visitors to the store before we finally got a technician to our house. It takes customer services around one week to even respond to an email, meaning we had to travel fifteen miles back to the store, twice to escalate the issues. The technician had a go at steaming out the indent, which hasn’t worked. The legs were tightened on the sofas . They still creak but the technician pretty much said it is what it is without sending them back for factory rework. It’s been four weeks since the visit. No follow up from NCF and we still have fault products. Seriously wishing that we’d have gone to a proper sofa shop and spent our money at a more reputable company with better customer service.

We bought our sofa here this week, Zaf was very friendly and informative. He was approachable when we had any questions and he walked us through the entire process in a very comfortable manner.

Really great service in store today. I was helped by someone called Paige. She was great. Really pleasant to talk to and a great help. Thank you Paige

I came into store with my kids and was helped by Paige. She was super patient and helped distract my kids whilst I looked at products - made the process of fitting my new home super smooth and calm. Great customer service.

Paige gave us time to think our choices through, and gave some great advice and reassurance on what we was looking for. Thank you good customer service.