Superb customer service from Dave at NCF Living in Northampton. Extremely helpful, honest advice around products and how these would fit into our home as well as compliment our lifestyle. Looking forw... See more
Location
Switch locationUnit B, Nene Valley Retail Park,, St James Mill Road East, NN1 1ET Northampton, GB
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See what reviewers are saying
Cannot fault NCF Northampton, had been unsure for ages about what sort of sofa I wanted, and how it would fit. By chance I was passing and popped in. Dave was so helpful, straight away ,and I didn't... See more
We went in to the northampton shop for a browse and a bit unsure of what we wanted, Dave helped us out and we left feeling so pleased with our purchase. He was very knowledgeable, wasn't pushy at all,... See more
Went in to look for beds and Mo was very nice and attentive , taking is round and showing is beds that met our specifications. Would definitely visit and recommend anyone to have a look when they are... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Northampton
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit B, Nene Valley Retail Park,, St James Mill Road East, NN1 1ET, Northampton, United Kingdom
- 0121 356 5698
4.4
Excellent
48 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NAOM1545
I am completely disappointed with the service. At first I thought this was a great company. The held on to my furniture. However now that I’m ready for delivery I can’t get hold of anyone. I attempted a phone call but it repeatedly says no one is available to take a call. So email was sent. I then received a text asking to respond with order number and yes if I was ready to receive. I responded. But still haven’t received a delivery date. Have since sent multiple emails attempted numerous phone call. All have gone unanswered. I checked the tracking information yesterday for it to now say it’s been delivered. Delivered where? I wasn’t there to receive any furniture. Didn’t know delivery was being attempted. Who has my dining set? Was a signature taken for receipt or a photo taken? Would like to see proof of delivery. Would never use this company again. Terrible customer service. Can get hold of anyone now they have my money
December 1, 2025
Unprompted review
Reply from NCF LIVING - Northampton
Hello Michelle, thank you for bringing this to our attention.
We'd like to sincerely apologise for the delays in communication that you have been experiencing. We're also very sorry for any confusion - "fully delivered" on our tracking refers to the goods being passed along to our delivery partners, who will be scheduling the goods for delivery.
We acknowledge the frustration this situation must be causing and appreciate your time and understanding.
Many thanks,
NCF Living, Marketing Team
DO NOT BUY ANYTHING FROM THIS COMPANY
Bought a £2500 sofa from this firm and after 12 weeks it had developed a hole in the seat of the single chair.
Tried to contact them as their outlet had been closed in Northampton following a fire so all on email.
Sent them photos of the fault and they say it is not a manufacturing fault.
This is the third time of trying to get this replaced under the warranty and they are now saying that we can get a report from a professional upholsterer and if they confirm this i a manufacturing fault then they may look at it.
To anybody who is thinking of buying anything from this shower then just DONT GET INVOLVED you will regret it in the long run
order NAOM1038 , which was delivered on 5th March 2025.
August 15, 2025
Unprompted review
Reply from NCF LIVING - Northampton
Hi Mark, thank you for leaving honest feedback of your experience.
We sincerely apologise for your experience and are sorry to hear that you are unsatisfied with the solutions offered. This feedback will be forwarded to the relevant teams for future improvement, though we completely acknowledge your present frustration.
Our genuine thanks for your time and patience.
Very very disappointed with the…
Very very disappointed with the service. We had placed our order for 4 seater sofa in May 2025 and only received it in July 19th 2025. When the sofa arrived it couldn’t fit through the door so had to return it. We would be expecting to wait for further 4-6 weeks!!!!
Very disappointed.
July 19, 2025
Unprompted review
Reply from NCF LIVING - Northampton
Hello Jeenu, we're very sorry to hear about the experience you've had with our delivery.
We will forward this information to the relevant teams where it will be used to improve our services going forward. We appreciate your honest review and acknowledge your frustration.
Thank you for your time and patience.
Chairs
The girl who served me was very helpful.would definitely shop there again the girl who served me was Chelsea in Paisley.
June 21, 2025
Unprompted review
Top-Notch Service from Daryl at Northampton Store
We had a fantastic experience at the Northampton store today, thanks to Daryl. His friendly and helpful demeanor made the process of choosing a single bed for our guest room easy and enjoyable. He offered valuable options and helped us make the best decision. We're very pleased with our purchase
May 26, 2025
Unprompted review
Isaac was really helpful and made the…
Isaac was really helpful and made the my mattress purchase experience totally enjoyable. I highly recommend ncf living
May 25, 2025
Unprompted review
Mo is awesome
Mo is awesome, gave us space to browse and was very helpful giving us useful info. Such a helpful guy, would definitely buy from here again. Nice affordable selection of beds too.
May 24, 2025
Issac was a pleasure to work with…
Issac was a pleasure to work with ,truly a consumate professional at the Northampton store .
May 21, 2025
Unprompted review
Isaac from Northampton was very…
Isaac from Northampton was very friendly and helpful.
May 17, 2025
Unprompted review
Mo the salesman was very friendly and…
Mo the salesman was very friendly and extremely helpful, even went to move mattresses from one bed to another for us to try ou
May 17, 2025
Unprompted review
Worth every penny
I have fibromyalgia and the staff member Joe was so accommodating and helped me find the right mattress and sofa that suits my disability, without making me feel disabled, and the coffee was lovely. Very good on value for quality products, stress free shopping experience, highly recommend
May 14, 2025
Unprompted review
Joe in Northampton
Joe in the Northampton store was a great help in looking for furniture for my new house thank you!
May 12, 2025
Unprompted review
Lovely and friendly staff, highly recommend!
Highly recommend! Isaac from Northampton was so lovely and friendly and it was such an easy process!
May 11, 2025
Unprompted review
Isaac at Northampton was kind and…
Isaac at Northampton was kind and patient and not pushy in helping with a two and three seater sofa
May 11, 2025
Unprompted review
David in the Northampton branch was…
David in the Northampton branch was super helpful & directed us to exactly what we were looking for. We then went ahead and ordered our sofa’s for our new house. Super happy :)
May 10, 2025
Unprompted review
Daryl is amazing knew what my sister…
Daryl is amazing knew what my sister wanted from a sofa
May 10, 2025
Unprompted review
Went in to look for beds and Mo was…
Went in to look for beds and Mo was very nice and attentive , taking is round and showing is beds that met our specifications.
Would definitely visit and recommend anyone to have a look when they are searching for furniture.
May 5, 2025
Unprompted review
Isaac @ northampton
Came into the northampton showroom & had no clue what type of sofa I wanted or needed I spoke with Isaac & he guided me in the right direction very professional & made the process easy top service 5*
May 3, 2025
Unprompted review
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