NDAX Reviews 276

I always have a good experience with Ndax, there have been couple times when I have an issue but they support teams always solved the problems.

I had an issue with transferring funds into my NDAX account and sent a message to NDAX assistance. They were able to resolve the issue and also advised me about what needed to be done and they did everything to get my account up to date and set up as required. I received great, timely service!

Used to be a solid exchange. Last two times I've made simple transfers that should take two minutes, the first went on for 2 weeks and now I'm over 24 hours into being told this one is in "manual review because I made changes to my account" which i didn't. They used to follow up with customer service within 4 hours now nothing for days on end. Crypto is challenging enough without nonsense like this. No idea what these people are doing anymore.

Courteous and professional representative contacted me, answered all my questions easily.

I feel secure with this App. It's well built communication with support. I can say... nothing is lost tracking is under control, plus they have support team.
Thank you NDAX

I would have given a 5-star rating except for the phone-bot system.
Every time I call, the answer-bot says wait time will be “less than 10 minutes”. Then about 3 or so minutes later it comes back on line, tells me my wait time will be longer than 10 minutes; someone will call me back and it hangs up.
It’s programmed to do that every time and it’s frustrating.
You should change that system. It makes Ndax look bad.

It was great signing up with NDAX. excellent customer service.

Quick and friendly service. They care about one's well-being and want you to avoid pitfalls of the crypto world.

Great communication, very professional and helpful

Good information even if I feel completely lost I thank u guys for everything u do. Maybe one day I can learn to do this right after I do lots of research.

Thank u very much

I had lost my iPhone date, including my NDAX application. After dowloadind the app it was difficult accessing my account because I no longer had a 2 factor id app. After patient communications with the help staff I was able to recover and accessing my data. I am very gratefull.

They are not open weekends just an FYI but whenever I have ANY issue, they are always quick to get back to me via email. When my withdrawals have gotten stuck for whatever reason, I can just go in and cancel the transaction and try again. Nothing has ever been held for no reason. They are fully compliant with the Canadian Securities

NDAX is a safe crypto exchange. It's registered with FINTRAC (I have verified it) - a Canadian financial regulatory company. That means it's safe to use. They have a great and fast interface that is easy to navigate and understand. The support is great with a fast response time. The deposit and withdrawal interface is elegantly simplified. Overall - very good.

The agent was very thorough and made me feel at ease and in control!!

For years, I dealt with Gemini in the USA. Gemini never had great customer service, and then they told me and their other Canadian customers to go away.
I've been with Ndax less than a year, but to date their customer service has been exceptional, and I like the multiple layers of security. Also nice to transact in Canadian dollars. So far, I'm very happy.

Ethan and his team. Thank you for your diligence and support to resolve my issues. -s

My Experience was great, because NDAX provided fast and effective service, even a personal phonecall from Calgary, Alberta to me.

I was not able to access my account they helped me for about a week before I figured it all out the customer Service is amazing

Response to my request for assistance was very prompt and accommodating. Overall positive experience.