Neat Components Reviews 516

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality and functionality of the products, noting their perfect fit and secure attachment for various bike components. Many appreciate the innovative design and sturdy construction, often preferring these mounts over standard options. The ordering process is consistently described as easy, with clear product descriptions and efficient communication regarding shipping. Reviewers also praise the prompt delivery service and the exceptional customer service, often mentioning quick resolutions to issues. However, some customers experienced issues with product fit for specific bike models, finding certain mounts incompatible or poorly aligned. A few reviewers also reported problems with product durability, such as cracks or poor screw quality, and expressed dissatisfaction with the company's response to these concerns. Additionally, some people encountered significant delays or unexpected fees with international shipping, leading to frustration.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the perfect fit of the... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the perfect fit, secure... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping to various locations... See more

Order

Users describe positive interactions with order. Many customers found the ordering process smooth, with clear... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent communication and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a seat mount AirTag and Garmin Varia mount for my new road bike and could not be happier. It is one of my favourite things about my bike. The Neat Components mount for the Varia is so much... See more

Rated 5 out of 5 stars

I purchased radar mounts for all my bikes and couldn't be happier. I've tried several other brands in the past, but Neat Components clearly stands out. When a delivery issue came up (due to the local... See more

Rated 5 out of 5 stars

An honest company that stands behind their products. I got a first generation tail light mount for my Winspace T1550. The mount developed a crack after about 6 months of training and Mathias and his... See more

Rated 5 out of 5 stars

I purchased a radar mount for my Pinarello X bike. I ordered the wrong part and Neat facilitated a quick return and replacement. The bracket fits perfectly and holds my radar firmly in place during... See more


Company details

  1. Bicycle Store
  2. Manufacturing Service
  3. Research and Product Development

Written by the company

We offer 3d printer products for your bike and bike accesories, such as mounts for Garmin Varia rtl 515 and 516 to mount to aero seatpost, we also offer storage solutions to hange your helmet, shoes and glasses on your wall. aswell as options to store your wheel on the wall while zwifting.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

516 reviews

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Replied to 29% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I got the mount that holds an air tag…

I got the mount that holds an air tag and the varia light and mounts to the swat specialized seat. Great product. I had to go get longer mounting screws but other than that the mount is awesome. Super clean look and totally functional.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Product

Great product! Easy to install and fits perfectly to my seat post (Factor Ostro Vam V2). Very secure and neat (no pun intended). Bought one for my brother for his Enve Fray with same result. Easy to order and comes in the mail.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional quality!

I bought the mount for Garmin Varia for my Cube Agree SLX and I can say that this is the best holder you can get for your radar, period!!! Exceptional quality and fit!!! Keep the good work guys.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fit

Great fit. Bought two for the next two bikes:
Cannondale supersix evo
Liv Avail.
Perfect fit and adds value to the bikes and our fun to ride

May 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Great quality product

I bought a radar mount for Garmin Varia attachment for my Tarmac SL6. The mount is of excellent quality, it fits perfectly to the seat post, to the Garmin and is very nice to see on the bike

May 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Disappointing Product and Customer Service

Unfortunately the radar mount I purchased broke after 2 months, and the company refuses to replace the screw and nut needed to fix it, and refuses to supply a new mount. Shockingly bad customer service from a company I really liked :( Stand by your products and replace the faulty ones. It shouldn't be hard.

May 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect

Perfect! I ordered a mount for a Garmin Varia and it arrived quickly and fits perfectly. I can recommend Neat Components.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good design

Good design, clean look, and big improvement over previous ways to attach light to an aero seat post.

May 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I ordered the wrong part, and they were antagonistic about the prospect of a return and re-order. The website says " Our team will guide you through the return process to ensure a smooth and hassle-free experience." That could not be farther from the truth.

I encourage you to find a more customer-centric company.

May 15, 2025
Unprompted review
Neat Components logo

Reply from Neat Components

Hi Brad,
We are sorry that you don't feel like you got the help you wish for. We are always trying to help best possible.

Rated 5 out of 5 stars

Product is superbly designed and…

Product is superbly designed and produced. The payment process is very highly secured and trustworthy. This is the second transactions and I will continue to buy products from Neat Components.

April 22, 2025
Unprompted review

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