neat. Reviews 4,100

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and pleasant scents, often noting how well they clean various surfaces and items. Many appreciate the eco-friendly aspect, particularly the refillable and recyclable packaging, which also saves space. The delivery service is frequently highlighted for being fast and efficient, with items arriving promptly and well-packaged. Reviewers find the overall user experience positive, enjoying the ease of use and the quality of the reusable bottles. However, some customers experienced issues with the product dispensers, specifically mentioning that the pumps fail to spring back after a few refills. A few other people also felt that certain products, like the toilet spray or body wash, were not as effective as expected or required a large amount for proper use.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the pleasant and long-lasting... See more

Quality

Customers consistently note positive experiences with quality, praising the effectiveness of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of use of the products and... See more

Service

Customers had positive experiences with service, often describing it as excellent, fast, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... See more

Company replied

Rated 5 out of 5 stars

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid t... See more

Company replied

Rated 5 out of 5 stars

Neat clean I’ve been using for about 2 years now I get the bundle monthly subscription it is chemical friendly it’s smells absolutely amazing cleans very well and a very good price to pay for the bun... See more

Company replied

Rated 5 out of 5 stars

These products are amazing . They work well , smell fantastic and I’m helping the environment.The containers are beautifully designed , look great and very handy little refill , sustainable refill's... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Beauty Product Supplier
  3. Home Goods Store

About neat.

Written by the company

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Love the fragrance

Love the fragrance and it lasts for as just as long as a shop bought cleaner

June 10, 2025
neat. logo

Reply from neat.

Hi Yvonne.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Love these projects!

These projects are so fun and satisfying to use and they smell AMAZING! Would highly recommend them.

June 4, 2025
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Reply from neat.

Hi Emma.

Thank you for your review! Have a neat day!✨💚

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Rated 5 out of 5 stars

Lovely foam with delicious scents

First time I'd come across the company. The reviews were great so I bought the foam shower wash pack with three additional scents.
It takes a little while to get used to the foam but it is lovely and gentle. The scents are gorgeous. ❤️

June 2, 2025
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Reply from neat.

Hi Pauline.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Great products across the range

Great products across the range; great fragrances, environmentally friendly ,fast delivery times and good prices.

June 2, 2025
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Reply from neat.

Hi Audrey.

Thank you for your review! Have a neat day!✨💚

Rated 3 out of 5 stars

Awesome handsoap but dispenser is a flop

Awesome hand soap and we like the dispenser but the pump part starts sticking to the point or must be replaced. So the one plastic piece has to be replaced regularly. Not so eco friendly.

Please redesign the pump. Doesn't happen in the cleaning spray bottles so it's this particular product that fails.

June 22, 2025
Unprompted review
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Reply from neat.

Hi Jay. We are sorry to hear you are having issues with your pump and want you to know we have taken this feedback on board. We are excited to let you know we are rolling out a new, stronger pump, which should help those customers in hard water areas. 💚

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Rated 4 out of 5 stars

Love the hand-wash and the different…

Love the hand-wash and the different scents they have. However the refill price has gone up significantly since I first started using it.

May 31, 2025
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Reply from neat.

Hi Deborah.

Thank you for your review and for your feedback! Have a neat day!✨💚

Rated 5 out of 5 stars

Delivery was fast and faultless

Delivery was fast and faultless. I’m very happy with everything. The foaming hand wash is excellent. The washing up spray is also brilliant. The shower sprays are presents for my family so they haven’t been tested yet.

June 7, 2025
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Reply from neat.

Hi B.

Thank you for your review! Have a neat day!✨💚

Rated 2 out of 5 stars

The bottles are really good with the…

The bottles are really good with the pump, the oils smell nice but I have to use a lot of pumps to wash, although it comes out foamy it just goes to nothing so need to use more than you recommend.

June 7, 2025
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Reply from neat.

Hi Niks. Thanks for your feedback. 💚

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Rated 5 out of 5 stars

Great service

Great service. Great product.

June 5, 2025
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Reply from neat.

Hi Janice.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Delighted with our purchase

Having considered ordering for quite a while we took the step and are not disappointed. Great product especially the shower wash. Even my husband commented on the nice scent. The pumps are attractive and work well.

June 2, 2025
neat. logo

Reply from neat.

Hi Jennifer.

Thank you for your review! Have a neat day!✨💚

Rated 5 out of 5 stars

Handwash fan

The handwash is excellent. Smells lovely, feels good and one little bottle lasts for ages.

June 3, 2025
neat. logo

Reply from neat.

Hi Ben.

Thank you for your review! Have a neat day!✨💚

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