This is our second rugby clip. It is invaluable for my son who takes his boots to school every day . The boots hang from his backpack allowing more to go inside and keep the smell off his kit. 1st... See more
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I did not receive my order and requested a refund from my bank. I then received an email asking for a review and I left a poor rating. Since then. I have had emails from Alistair informing me about... See more
I was looking forward to my NeatCleats Align+ order, but it would seem that there are delivery issues and a lack of communication to go with it. Seems strange to spend good money marketing something i... See more
Company replied
Good standard, you get exactly what you ordered and is super helpful to keep my stinking boots away from my kit. No issues at all, arrived promptly and I’ve used it 3 times a week since purchase - sti... See more
Company details
Written by the company
Cycling shoe holder for transport and cleat alignment
Contact info
Unit 17, Brent Mill Ind Est, TQ10 9YT, South Brent, United Kingdom
- +44 1364 649100
- info@neatcleats.cc
- neatcleats.cc
4.1
Great
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company great product would defo…
Great company great product would defo order from them again..
January 13, 2022
Reply from neatcleats.cc
thanks so much!!!
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Amazing customer service
I experienced difficulty with the postal service after ordering. I reached out to customer service and they were dedicated to helping me and ensuring my overall experience was positive… and it was!
January 12, 2022
Unprompted review
Excellent products
I have ordered multiple times from neatcleats and all the received products are excellent quaility and so useful for organising my shoes/helmets.
Had some issues with delivery (Hermes delays) but neatcleats sorted this out quickly and efficiently.
I would have no problems ordering from them again.
January 12, 2022
Unprompted review
Neat Cleats the smart solution
Neat Cleats are really smart, love them. I need to travel a lot for meeting my cycling team mates and for the races surely, Neat Cleats make a good job in having everything ready and handy!
Plus they are very well designed.
Thinking about getting some for running shoes as well.
Delays/troubles caused by the actual shipping situation have been compensated by immediate response and update!
January 6, 2022
good customer service
Really good customer service - were keen to help resolve the delivery issue caused by the courier company and had really good communication.
January 5, 2022
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Bought two zpurs and i love it!
Bought two zpurs and i love it!! Easy and very efficient to use. Customer service is great as well and very responsive. Definitely recommending it to my friends and family.
January 3, 2022
Unprompted review
Good service !
December 21, 2021
Your support was fantastic
A wonderful support. Alistair was helping me on every moment.
About the product, it has a super quality. Thanks!!!
December 16, 2021
Reply from neatcleats.cc
Hi Pablo. We’re really sorry. We’ll find this shipment and either reship or refund.
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Great customer service from Alistair
Had a bit of a wait for my order but Alistair was great at reaching out and making sure everything was sorted with my order, thank you :)
December 9, 2021
Reply from neatcleats.cc
Hi anna I’m so sorry. We’ll chase this up with the courier for you.
Great products, great design !
Excellent products, well made, well designed- and great customer service. Thankyou
December 9, 2021
Reply from neatcleats.cc
Sorry about that Elliot. It was shipped so I will check in with the courier.
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Good communication
Their exchange rates are accurate. Wish I had these products here domestically, but it worked out. Was refered to neatcleats and their response and communication was on point.
November 28, 2021
fast response from their help center
fast response from their help center, great customer service.
November 26, 2021
Average service
The tracking of my order was incorrect. I've waited almost 2 weeks for delivery. I've e-mailed NeatCleats for an update about my order, but deedn't received an answer. It's a bit a lack of service I think.
November 22, 2021
Reply from neatcleats.cc
Hi Kenneth, I'm very sorry to hear this, sorry just found the email, and i dont know how this was missed. We'll reply to the email now
No delivery. No communication.
I was looking forward to my NeatCleats Align+ order, but it would seem that there are delivery issues and a lack of communication to go with it. Seems strange to spend good money marketing something if you can't deliver. I've seen other reviews with this same issue. I'd have had no issue had they bothered to drop me a note, but one star for not bothering.
November 13, 2021
Reply from neatcleats.cc
Mark we are so sorry!! I thought everyone had been contacted! I can only apologise. We will begin shipping these out next week. I will directly message you and sort this out personally.
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It's all about the experience.
Absolutely excellent customer service. Had a small product delay and a minor miscommunication after initially placing the order. Once Alistair was made aware of the issue, he took complete ownership and solved the problem. He made sure to follow up and communicate every step of the way. Alistair turned a possible mediocre customer service experience into an example that should be followed by others.
November 8, 2021
Reply from neatcleats.cc
hi mike, we understand your frustration and will be emailing you directly
Helpful
Customer care is important to them might take a few days to respond but they will try to help with any issues
November 8, 2021
Great product!
October 31, 2021
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