The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... See more
Company replied
I got a nectar gold a while ago and they're really tidy discreet units for a reasonable price. UK based company which made everything a lot easier for me. Other overseas brands present extra logistic... See more
Company replied
Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
Company replied
Company details
Written by the company
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Contact info
Southgate Office Village, 286A Chase Road, N14 6HF, London, United Kingdom
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4.3
Excellent
897 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only use couple months Vape dose not…
Only use couple months Vape dose not work anymore dont no what the problem was contact to batterie but don’t hit and can’t find anything online to fix
September 27, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Dear Danny,
I hope this message finds you well. I wanted to personally reach out and thank you for taking the time to share your feedback with us. We truly value input from our customers as it helps us improve our services.
I'm sorry to hear that your device had stopped working. Your feedback is important, and we take it seriously. Please know that we are committed to addressing the issues you've raised to ensure that they don't happen again in the future.
If you'd be willing to provide more specific details about your experience, we would greatly appreciate it. Please feel free to reach out to us via WhatsApp or Email. We're here to listen and make things right.
All the best,
I have not seen my delivery because the…
Ok I'll wait for the delivery but I know the product is great, my friend got his and it was really good
September 27, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Dickson,
Thank you so much for leaving us a review. We're looking forward to seeing how our device will work for you and if ever you need anything else, please let us know by sending us a message via WhatsApp or Email.
All the best,
Promising for next versions.
PROS:
-Compact size, works exceptionally with hydrotubes and bongs.
-High-quality components.
-Screen orientation is rotatable.
-Excellent flavor profile.
-Rapid heating.
CONS:
-The black finish, seemingly for a 'pro' aesthetic, is unfortunately quite susceptible to scratches.
-Button placement is not intuitive; it feels more natural when held upside-down useless while charging like and apple magic mouse.
- Using the extract chamber requires removing the resin trap, which may result in inhaling debris. This omission creates potential issues, making the absence of the resin trap a significant concern. Strangely, this problem is rarely discussed; users might be too elevated to notice, or perhaps support simply ignores the issue, responding in a rather condescending manner.
-The mouthpiece tends to clog within 5 uses, making it difficult to rotate. This might cause the cooling unit to detach, fly off, and subsequently break the mouthpiece. As a solution, I've been using 1" vape bands to ensure a tighter fit.
Wishlist:
A release in natural finish or protective glove similar to DaVinci's IQ.
Additional mouthpiece adapter options.
September 27, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Pedro,
Thank you so much for leaving us a review. We noticed that you're not happy with the product. No worries, we're here to help. Kindly reach out to us via Email or WhatsApp and we'll figure this out together.
We look forward to hearing from you.
All the best,
Reliable, Quality products
Fast deliveries to the UK, and incredibly high quality, reliable products. Have several of their vapes and batteries, all outstanding.
October 2, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Tony,
We really appreciate seeing how happy you are not just with our products but also with how fast we deliver them to your doorstep. If you will need our help in the future, please don't hesitate to let us know by messaging us on WhatsApp or Email.
All the best
HEX NECTAR REVIEW
Easy to order live in the states no problems delivery fast price good look for coupons bought Hex nectar works great does all you want and great pull and taste nice size must buy easy clean.
October 1, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Tommy,
Thanks for leaving us a review. We really appreciate seeing how happy you are not just with our device but also with how fast the product has been delivered. If you will need our help in the future, please don't hesitate to let us know by messaging us on WhatsApp or Email.
All the best
Top quality vape
Top quality vape! Absolutely love it!
Quick heat, with a nice size chamber.
Easy clean.
Love the fact that it has an airflow control & that it can be used for dry herb & extract.
Highly recommended!
Another great product from Nectar!
September 23, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Suzie,
Thanks for leaving us a review, we really appreciate seeing how happy you are with our product. Thank you as well for your patronage. If you need anything else in the future, please don't hesitate to reach out to us via WhatsApp or email. We'll be there for you.
All the best,
The best vape I’ve had yet
The best vape I’ve had yet. It has an easy mouthpiece to pull off and on with it being a magnetic lid for the chamber at the same time the silicone sleeve is a great new addition also and easily filling with it stops any spills. With a great customer service
September 1, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Derek,
Thanks for leaving us a review, we really appreciate seeing how happy you are with our product. If you need anything else in the future, please don't hesitate to reach out to us via WhatsApp or email. We'll be there for you.
All the best,
🙂😊🙂☺️🙂😀🙂😃🙂😎
August 27, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Dowie
I hope you're doing well! 😊 I noticed that you've left us a 2-star feedback, and I wanted to reach out and see if I could help. Could you please let me know what's the issue or what problem you're facing with our products or services? We're here to lend a listening ear and offer any assistance or advice you might need.
Don't hesitate to share, kindly contact us via WhatsApp or email. We can work through it together.
All the best
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Aaron,
Thanks for leaving us a review, we really appreciate seeing how happy you are with our product. If you need anything else in the future, please don't hesitate to reach out to us via WhatsApp or email. We'll be there for you.
All the best,
Great vap great customer service
I have tried a few vaps and this one is better than the rest. Even better than the really expensive ones. The customer service is exceptional. Highly recommend these guys.
September 1, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi!
Thank you so much for sharing your experience with the way we assist our valued customers. We really appreciate seeing you happy with our service. If you need us again in the future, let us know by messaging us on WhatsApp or email. We'll be there for you.
All the best
Amazing vaporisers, great support.
Really like the taste of the dry herb from this vaporiser. Heats up quickly and it is easy to clean. Highly recommended. I used to have other vaporisers but this one is the best. Love the dosing capsules. I had issue with previous one, contacted Nectar support and received replacement following day. Great experience.
September 9, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Agnes!
Thank you so much for leaving us a wonderful review, we really appreciate seeing you happy with our new Nectar Hex vaporiser. Should you need our help in the future, please let us know by messaging us on WhatsApp or email.
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Alessandro,
We really appreciate you taking the time to leave us a review. If you need anything in the future, please don't hesitate to send us a message via WhatsApp or email. We'll be there for you.
All the best
Great communication and fast shipment.
August 30, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Mart,
We really appreciate you taking the time to leave us a review. We're very happy to see that you're satisfied with our service.
If you need anything else, please let us know by messaging us on WhatsApp or E-mail.
All the best
All good happy with nectars products…
All good happy with nectars products and continue to be.ten outta ten
September 2, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Leigh,
We really appreciate you taking the time to leave us a review. We're really happy to see that you're not just happy with the product but also happy with our service. If you need us in the future, please don't hesitate to reach out via WhatsApp or email.
All the best,
Lost product no help from Support
August 9, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Sinan,
We’re sorry for your disappointment, however the review is slightly inaccurate as you did have help from us.
We helped you track the package, only to find out that it was delivered to your address.
We also offered a discount for your next order but we can’t take responsibility for lost packages if their tracking shows up as delivered.
All the best,
Nectar Team
Great product and customer service
The products and company are amazing. Had a fault with my Nectar platinum, contacted them and they quickly sorted the issue out..outstanding customer service. Thanks guys
August 12, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Stephen,
Thanks for taking the time to leave us a review. We really appreciate it and rest assured that we're always here to help in any way we can. If you need anything else in the future, kindly send us a message via WhatsApp or e-mail.
All the best,
Absolute Waste of Time, Money & Effort
I bought a Platinum vape in December 2020. I have only used it about 20 times. I was going to use it again today but it has given up the ghost. I get a message on the screen that says 'Sensor Error'. I have no idea how to fix it and after such little use it seems the thing does not live up to the hype. It will be going in the bin.
My other problem is that I bought a box of two spare batteries to keep as back up for when the first one was completely drained. I placed them both in a charger and it indicated they had not charged after two hours. I blamed the charger at first. Then I decided to put one of the batteries into the vape for charging. Guess what? After six hours of charging it was still kaput. Same story for the second one as well.
In fairness Nectar said send them back. But as I had thrown away the box they came in I just swallowed my pride and kept the batteries. They will be joining the vape in the recycle bins.
My review would be one star as all the items I bought ended up being an almost total waste of money.
By the fact the vape worked about twenty times I thought I'd give it the extra star. But when I consider what an absolute waste of money the spare batteries were it made the second star a difficult decision.
I bought a second Platignum vape for a friend last August (2022). I've not seen him in a while but I'll have to find out if his is an equal let-down or not. I'll give him the battery that still works and the spare parts I wasted money on (wasted because the vape did not get enough use to need the gauzes etc. changed)
I can't recommend this product to anyone as all the goods I have bought for myself were virtually a total waste of time, money and effort.
For something I paid over £100 for, it should have lasted longer than twenty 10 minute sessions. But they have a few videos on youtube to show the things off which look good. Just a shame my experience was so dismal. But good luck to anyone else. It may just be a one off and my vape and batteries were the only ones to be faulty in the whole of their production line - even though the spare batteries were ordered 10 months after the vape.
August 26, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Steve,
I hope this message finds you well. I wanted to reach out and offer my sincere apologies for the recent issue you encountered with your Nectar Platinum vaporiser.
Rest assured that our products undergo rigorous quality checks and testing to ensure they meet or exceed industry benchmarks. However, it's important to acknowledge that, like all electronic devices, there may be rare instances where a product may experience unexpected issues when left unused for extended periods of time, and we deeply regret any inconvenience this may have caused you.
In the meantime, please don't hesitate to reach out to our customer support team via WhatsApp or Email for assistance with resolving the current problem with your device. We are here to help you every step of the way and will do everything in our power to rectify the situation.
All the best,
Best customer service ever
Best customer service ever
My vape stopped charging. They have a whatsapp number that they replied quickly, and they sent me a replacement even If I am abroad at the moment
Thank you guys
Keep up being like that please ! :)
August 16, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Yiannis!
Thanks for taking the time in leaving us a feedback. We really appreciate it and if you need anything else in the future, please let us know by messaging us on WhatsApp or e-mail.
All the best
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Macman,
Thanks for taking the time in leaving us a review. We really appreciate to see that you're happy with the purchase. If you need anything else, please let us know by messaging us on WhatsApp or E-mail.
All the best,
Very speedy delivery.
August 11, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi David,
We're very happy to see that your order has arrived on time. If you need anything else, please let us know by messaging us on WhatsApp or E-mail.
All the best,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.