The lid to my magimix food processor broke. I got onto the internet and found “Need A Part” on replacement lids and bowls for my processor. it was very clear to understand, Sam sent me the required... See more
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See what reviewers are saying
When i ordered the part i was not 100 percent sure with the model number. But the person i dealt with double checked at the time of pickup and then mentioned that if it doesn't work you can bring th... See more
I had waited 5 weeks to get and answer from the company where the fridge was made but still hadn't received it so I then went and sourced it myself and it took me a few minutes to search out and ans... See more
Ordering a new coffee carafe was really easy on the Need A Part website. It arrived earlier than expected and was extremely well packaged, which I was a little concerned about as the carafe was glass.... See more
Company details
Contact info
11/3 Emirali Road, 0932, Auckland, New Zealand
- 09 801 6080
- info@needapart.co.nz
- needapart.co.nz
4.7
Excellent
251 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Service and Support from Tina
I had an outstanding experience with Need A Part, thanks to Tina.
I am based in the Cook Islands, so I arranged for my order to be sent to someone in New Zealand who could bring it over for me. Unfortunately, I then realised that the first person would not receive the package in time before travelling, so I had to quickly organise a second contact in a completely different location and request a delivery address change.
Despite multiple changes and a very time sensitive situation, Tina handled everything quickly, professionally, and without any fuss. Her communication was prompt, clear, and genuinely helpful throughout the entire process.
What could have easily been a stressful and complicated situation was made simple thanks to her efficiency and willingness to assist.
I highly recommend Need A Part, and especially Tina, for going above and beyond to help their customers.
April 12, 2026
Unprompted review
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Life saver
Great service. Tina opened up on a Saturday to help me out of a jam. Saved my life.
August 2, 2025
Unprompted review
Great service
Great service. Easy to find the part I needed, easy payment, great communication and very speedy delivery. What more can you ask for. Keep it up. Trustworthy company.
July 28, 2025
Unprompted review
Ordered a Spartan Drive wheel axle…
Disregard this review. The company that I was referring to was not Need A Part rather Need This Part. My error.
Ordered a Spartan Drive wheel axle cover for my motorhome. I was supposed to get a order # to track delivery. Never got confirmation from Need A Part although credit card was charged immediately.
Wrote several emails asking for confirmation and status. Never heard back from them. Gave them over a week to reply. Just silence. I cancelled the charge on my credit card. This is definitely a SCAM. BEWARE!
June 18, 2025
Unprompted review
Reply from Need A Part
Hi Paul. We don't sell Spartan parts (or any parts for motorhomes), nor do we sell to the US. I don't think it's possible for you to have had this experience from Need A Part.
Nothing but all good, thank you
Spot on service…had exactly what I needed, friendly and polite! 100% recommended
June 26, 2024
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We needed a new knob for our Russell…
We needed a new knob for our Russell Hobbs slow cooker. Found it on needapart and ordered it in the evening. It arrived the next day, very efficient. Thankyou.
May 22, 2025
Unprompted review
Ordered a oven seal at the end of…
Ordered a oven seal at the end of January which stipulated that this seal would be delivered 10 working days from purchase on line.I had to chase this after 25 plus working days to find the part had not arrived from the supplier and told it would be the beginning of the next week.It is now the 5th of March and after my further contacting them I have been told the supplier has not provided the part and I will be refunded after asking such.Bitterly disappointed with feedback only when I contact them and their no policy of 10 working days.
March 5, 2025
Unprompted review
Reply from Need A Part
Hi Guy
I'm sorry you had a bad experience with us. For items we don't hold in stock, we always get an ETA direct from the supplier before quoting (and in this case it was 2 weeks). Obviously this turned out to be incorrect, which is unfortunately out of our control.
I should like to note that on each occasion you contacted us we replied promptly with the latest information we had available from our supplier, and when you did request a refund, it was actioned immediately.
That said, I do apologise that we were not more pro-active in chasing it up for you.
Fantastic business A+++
A+++ business communication was fantastic and my new remote arrived in two days from my order being placed on the weekend. Great service , fast delivery couldn't ask for more. Thanks.
March 4, 2025
Unprompted review
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Quick reply to my initial inquiry resulting in easy to place order of specific part, and delivery of correct part received in timely fashion
August 27, 2024
Just easy to deal with a part turned up…
Just easy to deal with a part turned up on time
August 27, 2024
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Russell Hobbs filter
Great communication with the company, speedy delivery, excellent packaging, definitely a spare part company for my Russell Hobbs vacuum.
July 28, 2024
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Sound traders
Efficient, my part was promptly sent. Would totally recommend need a part
July 28, 2024
Trustable company
Quick delivery, great variety for me, product was safely packaged and no issues, wide variety of parts. Great quality company, do recommend. (I ordered wf-1000xm4 charging case)
July 28, 2024
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