MAXNOMIC® by NEEDforSEAT USA Reviews 171

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 4 out of 5 stars

Quick delivery. Got what I ordered no problem. Packaging was underwhelming. The gas springs were rattling around loose inside a much too large box.

Rated 5 out of 5 stars

Ordering was easy. I got an order form in my email with PayPal included. The parts were correct and very good materials. I liked the free shipping and the person I talked to on the phone to verify par... See more

Rated 5 out of 5 stars

We just love the comfort And adjustable levels for reclining. The XL seat did not allow quite enough room for comfort under desk when we 1st received it. Contacted customer service and immediately s... See more

Rated 5 out of 5 stars

ALWAYS love my Maxnomic chairs! Also want to give a shout out to quality control who proactively called me to say the chair I ordered didn't pass their high standards & they would be fulfilling my or... See more

Company details

  1. Office Furniture Store

Written by the company

Established premium gaming and office chair retailer of MAXNOMIC chairs. We sell ergonomic, high quality, reclinable and ajustable chairs. Built to last with a sturdy metal frame, molded foam, pu-leather and heavy duty accessories. Over 10+ years of experience in the gaming chair market. Custom branded chairs available with custom logo and name embroidery. Officially licensed XBOX, ESL, Smite, CSGO, OSU and PUBG chair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

171 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Chair Envy

My custom chair arrived fast! Once opening I was so thrilled on how great the custom embroidery turned out. I absolutely love the detail that went into it and how great it looks. Absolutely love the comfort of the chair as well. Will be looking into getting a second one soon :)

February 18, 2022
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Rated 5 out of 5 stars

Great customer service!

The tilt mechanism in my chair broke after a year, and when I contacted support Jimmy offered an explanation for a common fix I could do myself. My mechanism was too broken for this to work, so he immediately set me up for a replacement mechanism. The whole exchange only took a couple of days. My problem was resolved very quickly and easily, and I appreciated the gesture of offering instructions to self repair before I got my replacement. Thank you.

February 15, 2022
Rated 5 out of 5 stars

Great Experience!

Great experience! I purchased a custom logo and embroidery for my chair and they offered several mock ups, additional design ideas, and walked me through the entire process. It was better than I hoped. The chair arrived very quickly for something custom, was really easy to put together thanks to the included instructions, and works flawlessly and feels great!

January 7, 2022
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Rated 5 out of 5 stars

Great customer service and products

Great customer service and products! I've owned a chair from them I bought over 5 years and it's still practically flawless, minor some wrinkles in the leather from daily use. Recently bought a 2nd chair that had issues on arrival - they replaced it without any qualms!

December 8, 2021
Rated 5 out of 5 stars

The chair is perfect

The chair is perfect. This is my second maxnomic from you guys with the other lasting 7 years lasting much longer than expected. Material is great, smooth and comfortable, the chair feels premium as it should at this price point.

December 7, 2021
Rated 5 out of 5 stars

Best

Best. Chair. Ever. I bought this on recommendation from my son and it did not disappoint. The chair is comfortable, solid and it looks good, too! I was pleased with how quickly it was shipped, and the packaging was excellent. Directions for assembly were very clear and easy to understand. 100% would recommend to others.

November 23, 2021
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Rated 1 out of 5 stars
MAXNOMIC® by NEEDforSEAT USA logo

Reply from MAXNOMIC® by NEEDforSEAT USA

Hi Cris,

thanks for your feedback. It's our highest priority to offer the best customer service experience possible. We understand that your package has gone missing despite proof of delivery. You informed us about this last night at 7:01pm after business hours and left this review 10 minutes later. We'd appreciate it if we could even get a chance to work on this today before publicly being denounced as a company having awful customer support. With this being said you'll receive an email from our customer service team to work on a solution.

Thank you,
Your NEEDforSEAT support team

Rated 5 out of 5 stars

Fantastic

Very please! I bought my chair in 2017 and it finally started to wear out and was uncomfortable. I called in requesting replacement parts as only the seat portion was messed up. Thomas informed me due to back order they were not able to get me a part for some time. Due to the inconvenience, he offered me free embroidering on the purchase of a new chair. A small gesture but appreciated none-the-less. The chair shipped immediately and was here in 2 days. Fantastic customer service

November 1, 2021
Rated 4 out of 5 stars

Maxnomic support is awesome!

My chairs base, pneumatic cylinder and tilt broke. I emailed their support, provided photos and a video of the items being broken and they shipped parts immediately. Support was amazing but disassembling the chair was hard. The instructions make sense but my cylinder was so busted I had to beat it out with a real hammer.

October 27, 2021
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Rated 5 out of 5 stars

Withstands time

I have an office series chair that I’ve had for about 2 years now at work. This chair is awesome and barely has signs of wear and tear. Very sturdy, extremely comfortable on my back and I love the features like being able to lean back and the pillow headrest. I highly recommend and have gotten a few friends to purchase chairs too. Worth the cost for comfort in the long run.

October 7, 2021
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Rated 5 out of 5 stars

Great customer service

Great customer service. I needed a replacement part for a chair I got a year ago. I didn't need to squabble over the warranty, they promptly shipped it out to me.

September 16, 2021

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