Neemans Reviews 4

Worst experience ever.
At the time of placing the order, they ask whether the address is an office or home. If you select office, the delivery team still attempts delivery late in the evening—after office hours. Without even trying to call, they mark the order as “customer refused delivery.” When you try calling the delivery agent, they simply don’t answer.
The next day, when you contact Neeman’s customer support, they assure you that they’ve asked their team to place a new order and that it will be done within 24 hours. However, instead of re‑delivering, they wait to receive the returned product and then ship a completely new order, which takes another 4–5 business days.
This process is extremely inefficient and a complete waste of time. They could easily re‑deliver the original order but choose not to.

Pathetic customer service. No regard for return. I ordered two pairs of slippers. One was ok but the size and fit of other was not comfortable. I applied for a return on the same day. However, few days later I was offered to go for exchange which I accepted and shared the desired product and size. But that was it. There has been no reply from them and I have sent several emails. Even on their whatsapp number, I have been received the automated responses.
I would recommend to kindly refrain from using their product amd don’t even think about the return/exchange of the product as they would keep you hanging.

I ordered a pair of shoes from neemans.com on 24th April 2025, but mistakenly chose size 6. I requested an exchange for size 8 on 30th April, and since then, it's been nothing short of a nightmare.

Every single day I get an "unsuccessful delivery" update, even though no courier ever calls or attempts a real delivery. I've been trying to reach out through their official WhatsApp number, but all I get are automated, useless responses. No real human support, no solution.

Out of sheer frustration, I applied for a return. Guess what? No update, no refund, no confirmation – absolutely nothing.

To make it worse, I purchased via Pay Later/EMI, and their policy claims no refund on EMI purchases. But here’s the catch – I never even received the right product. I paid part of the amount already and now I’m being left in the dark?

This is honestly unacceptable and unethical. Poor customer support, no transparency, and zero accountability. Definitely never ordering from Neeman's again and wouldn’t recommend them to anyone.

I ordered shoes for my husband and the slides for myself!
Absolutely love the brand and what it stands for