Good helpful advice regarding an identical fridge / freezer replacement. As ours is a fixed hinge type there is a limited choice across the industry. We purchased a Neff model as recommended by Neff... See more
Company replied
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Review summary
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I had an issue with my Neff oven. I contacted customer support using the online portal. I received an appointment time and date very quickly. The engineer showed up on the date agreed, diagnosed the... See more
Company replied
Fantastic experience. I had contacted so many local suppliers to purchase a part for my washing machine but to no avail. Chatted to Bosch on WhatsApp who provided a link to purchase the part. It arriv... See more
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NEFF (or really, the operative, Donna) found the missing part for which I was looking for my very (very) old oven, after an hour of coaxing me through the process. She was exceptionally patient and kn... See more
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4.8
Excellent
288 reviews
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Friendly, Efficient and Expert Service
Good notice of visit so we could plan our day and notified us closer to arrival. Service Engineer very friendly and efficient and expert in dealing with our problem.
February 10, 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We're delighted to hear you received friendly, efficient, and expert service from our engineer. It's also great to know that the communication regarding the visit time helped you plan your day.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
DISGRACEFUL TREATMENT & FAKE PROMOTIONS
Wish I could give a minus star. I bought 4 Neff appliances on 26 December 2025 with an excitement and was told to wait for stocks to renew for more than a month. At the time of my purchase, there was a complimentary pan and pot set promotion. I was told (and it was written on their website in T&C) that I need ENr and FD numbers on the hob that will be delivered to claim the promotion.
The appliances were delivered on 5 February 2026. I went to their website to claim the promotion set, I couldn’t enter the purchase date before 16 January as they updated the promotion dates. I called multiple times and received aggressive answer like I am trying to claim something I don’t have a right to saying that I didn’t buy appliances after 16 January 2026! HELLOO, I bought them at the time there was a promotion and you were bragging about your promotions! It is your fault not to have them in stock and deliver for more than a month!
I could’ve bought other brands half price and got them delivered in a couple of days, but preferred Neff for their “quality”. I would never expect such a scam from once I thought a reliable company! What a mistake! I will use all my rights to return all appliances as I am still in that period.
What makes me frustrated is that you put me in a position like I try to scam you, although you are the ones who don’t deliver for more than a month and realise your promotion.
If my return doesn’t go through successfully, I am going to small claims court and tell all my friends and neighbours to not purchase from you.
I’ve learned through my experience that this is NOT a reputable, or trustworthy company at all. Absolute disgrace!
February 6, 2026
Unprompted review
Reply from Neff Home Ireland
Hi, thanks for taking the time to leave a review on Trustpilot, I'm sorry to hear you have been unable to apply for the pan's promotion.
I do apologise, however the pan promotion running in December had an expiry date for submissions, and as this has been missed, the promotion can no longer be applied for.
It was possible to place an initial claim at the time, but as this was not done, it can no longer be applied for.
I apologise again for your poor experience. Thanks - Craig
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Thank you for your fantastic review.
We're absolutely thrilled to hear that you experienced great service and found our staff to be friendly and very knowledgeable. We pride ourselves on having a team that is not only expert in their field but also dedicated to providing an excellent and helpful experience for our customers.
Thanks - Mandy
NEFF Home Appliance Customer Service
Excellent engineer and was very prompt.
February 3, 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We are glad to hear you found the engineer to be excellent and prompt.
Thanks,
Becki
NEFF Home Appliance Customer Service
A great customer service person called…
A great customer service person called Claire.
Great customer service is so rare these days.
February 3, 2026
Unprompted review
Reply from Neff Home Ireland
Hello Sean, thank you for your review.
We're so pleased to hear you received great customer service and we really appreciate you taking the time to share your positive experience.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Quick and effective support
February 2, 2026
Unprompted review
Reply from Neff Home Ireland
Hello,
Thank you for taking the time to write your 5* review.
I’m glad we could help quickly and effectively, and if you need anything else, please do not hesitate to contact us again. We're here to help!
Thanks, Claire.
NEFF Home Appliance Customer Service
Good and quick reliable servicea
January 28, 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
We are happy to hear that you found our service to be good, quick, and reliable.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
NEFF (and the infinite patience of Donna!)
NEFF (or really, the operative, Donna) found the missing part for which I was looking for my very (very) old oven, after an hour of coaxing me through the process. She was exceptionally patient and knowledgeable, and I ended up with my what I needed. A less patient individual would have cut me off and I would still be searching. Highly recommended the service if the people online are as competent as Donna
January 30, 2026
Unprompted review
Reply from Neff Home Ireland
Hi, thank you for taking the time to leave a review.
We're happy to hear that you had such a positive experience. We appreciate you acknowledging the team member's patience and expertise in finding the part for your oven. It's great to know that their assistance was so helpful. Thank you for your recommendation!
Thanks, James.
NEFF Home Appliances Customer Service.
I had a fantastic experience with…
I had a fantastic experience with Claire at Neff Appliances. She was incredibly helpful in quickly identifying a part that had come off my dishwasher and explaining exactly what was needed.
Her service was efficient, professional, and friendly from start to finish, and she made what could have been a stressful issue really straightforward. It’s rare to get such clear and knowledgeable support, and it was very much appreciated.
Huge thanks to Claire for the excellent customer service — a real credit to Neff!
January 26, 2026
Unprompted review
Reply from Neff Home Ireland
Hi, thank you for taking the time to leave a review.
We're happy to hear that you had such a positive experience! It's great to know that our team member was able to quickly identify the part you needed and provide clear explanations. We appreciate your kind words and are glad we could make the process straightforward for you.
Thanks, James.
NEFF Home Appliances Customer Service.
Communication on what’s app very…
Communication on what’s app very helpful and speedy.
Claire very helpful
January 16, 2026
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for your review.
It's great to know that you found our communication via WhatsApp to be very helpful and speedy.
Thanks,
Brett
NEFF Home Appliance Customer Service
Pleasant surprise
I used the chat option out of hours. First thing next day I received a really helpful text pointing me in the right direction. An attachment that took me directly to what I needed. 100% for helpful customer service
January 15, 2026
Unprompted review
Reply from Neff Home Ireland
Hi,
'm absolutely delighted to hear that our out-of-hours chat option led to such a positive experience for you. It's fantastic to know that you received a really helpful text the next day, with an attachment that took you directly to what you needed. Providing efficient and helpful customer service, even outside standard hours, is something we strive for, so your "100% for helpful customer service" truly means a lot.
Thanks, Charlotte.
NEFF Home Appliance Customer Service
Great and fast repair
Great and fast repair. Excellent service and easy booking online.
December 23, 2025
Reply from Neff Home Ireland
Hi, thank you for taking the time to leave a review.
We're glad you enjoyed your experience. Thank you for the positive feedback regarding our fast repair service and the easy online booking.
Thanks, James.
NEFF Home Appliances Customer Service.
Reply from Neff Home Ireland
Hello Joe, thank you for your review.
We're pleased to hear you received excellent, prompt service and very good advice.
Thanks,
Becki
NEFF Home Appliance Customer Service
The service engineer was really great…
The service engineer was really great in explaining the issue and took the time afterward to make sure everything was working properly and didn’t just rush out the door. Also gave great advice on future maintenance and how to prevent further issues.
January 9, 2026
Reply from Neff Home Ireland
Hello, thank you for your review.
It is great to hear that our service engineer took the time to explain the issue clearly and provide you with helpful advice for future maintenance.
Thanks,
Becki
NEFF Home Appliance Customer Service
Positive and helpful with a good outcome
I had a very quick response to my query with a very positive alternative solution offered to me. Love Neff products and this is the first time I have used their Customer Service. Positive and helpful with a good outcome. Thank you
January 9, 2026
Unprompted review
Reply from Neff Home Ireland
Hello Liza, thank you for your review.
It's wonderful to hear that your first experience with our customer service was so positive and helpful, resulting in a quick and effective solution. We're so glad you're happy with the outcome.
Thank you again for your feedback,
Becki
NEFF Home Appliance Customer Service
Top class service from start to job…
Top class service from start to job completion, thank you.
January 7, 2026
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for your review.
We're delighted to hear you received top-class service from start to job completion.
Thanks,
Donna
NEFF Home Appliance Customer Service
Excellent Serive and Support
Good support and help in resolving my issue. Delighted with the support.
Support guided meo through how to resolve my problem and were very helpful
January 2, 2026
Unprompted review
Reply from Neff Home Ireland
Hello William, thank you for your review.
We're delighted to hear that our support team was helpful and guided you to a resolution for your issue.
Thanks,
Brett
NEFF Home Appliance Customer Service
Dishwasher fixed
Dishwasher problem. Friendly professional service. Very happy customer. Thank you.
December 18, 2025
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review
We’re pleased to hear that your dishwasher issue was resolved and that you received friendly and professional service. It’s great to know you’re very happy with the outcome.
Thank you for your feedback,
Becki
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hi, thank you for taking the time to leave a review.
It is great to hear you found our service professional. If you ever require further assistance in the future, please do not hesitate to get in touch again.
Thanks, James.
NEFF Home Appliances Customer Service.
Choose NEFF
Asked for info on a product. Came but with all info I needed, very timely
December 30, 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review
We are pleased to hear you received all the information you needed and that it was provided in a timely manner. It is great to know your experience with NEFF was a positive one.
Thank you for your feedback.
Becki
NEFF Home Appliance Customer Service
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