Tele moderne Reviews 

1,426
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, most reviewers were somewhat happy with their experience overall. Many customers are very pleased with the product quality, often describing the artwork as beautiful, impressive, and of a high standard. They appreciate the wide selection and vibrant details of the prints, with many orders arriving quickly and well-packaged. Reviewers also frequently praise the customer service for being helpful, professional, and responsive, especially when issues arise. However, some people were dissatisfied with significant issues regarding product quality and accuracy, noting items not matching advertised images or descriptions, appearing pixelated, or having poor frame quality. Delivery times were a concern for a portion of people, with some experiencing long delays or even non-delivery. Additionally, a few reviewers reported negative experiences with customer service, citing unhelpful responses, rudeness, or false promises regarding order issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and appearance, with many expressing... See more

Quality

Customers consistently note ambiguous experiences with quality, with many expressing significant... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping and smooth... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant delays, missing... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My wife and I, after lengthy dialogue with the company, are now satisfied in how they will deal with customers in the future. It was thanks to Martina who grasped the situati... See more

Rated 3 out of 5 stars

I ordered four canvas prints from Neibac. They arrived after approximately four weeks, apparently due to transportation issues. The quality of the prints was impeccable, and I am very pleased with... See more

Rated 3 out of 5 stars

Happy enough with the artwork and packaged well - although there was some damage to one corner. As other people have stated, I’m not sure it’s quite worth the money paid and the quality isn’t jaw-drop... See more

Rated 3 out of 5 stars

We ordered on the april 8 2026. Till now no painting. It takes a long time.


Company details

  1. Interior Designer

Written by the company

Tele Moderne, leader nella vendita di Tele per arredamento con design moderni per arrichiare gli interni delle vostre abitazioni. Grazie alla qualità dei prodotti si sta espandendo in tutta Europa. Una tela non riempie una stanza, la cambia ! Prova anche tu la qualità dei nostri prodotti


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(1,426)

799 reviews in the last 12 months

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Rated 1 out of 5 stars

WORST COMPANY EVER!!!!!

WORST COMPANY EVER!!!!!
TOOK MY MONEY
SENT ME A PIECE OF CRAP PAINTING THE QUALITY WAS DISGSUTING WOULDNT HAVE PAID £5 FOR IT!

wont issue refund
can't send it back to Italy because too expensive
they wont collect it
they forced me to pay the difference for a second painting but never shipped it and refused to ship it and also refusing me a refund. FRAUDSTERS!!!!!! BEWARE OF THEM

November 22, 2025
Unprompted review
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Reply from Tele moderne

Good morning, no returns have ever been denied, we are always available

Rated 1 out of 5 stars

DON’T BUY FROM NEIBAC

DON’T BUY FROM NEIBAC! I wish I could give 0 stars! First of all we get an import bill of £70 which the website didn’t tell us about. Then the painting arrived looking nothing like the website. It was not 3D but a flimsy piece of see through paper. I contacted them the day it was delivered and they refused the return. I’m now stuck with a terrible picture and I’ve lost £400!

November 24, 2025
Unprompted review
Tele moderne logo

Reply from Tele moderne

Good morning, customs duties for the UK are the customer's responsibility. If you don't like the painting, we can exchange it free of charge.

Rated 5 out of 5 stars

Great Company

Lovely company to deal with. We went for the over painting on the canvas, so took 3 weeks (which we were informed) and was updated several times.
The artwork on arrival was beautiful and exceeded our expectations.

November 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible experience with them avoid at…

Horrible experience with them avoid at all costs!

We purchased 4 items and got them 3 months later without any explination for the delay.
Then 2 of the items were delivered without frames so we paid for the shippment back so that they can add them. We did not receive them back and they are are refusing any refund. We exchanged 10 mails + and it seems like it is just random guy in his basement running them.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and perfect…

We made the order on Sunday and received it 4 days later in Spain! Excellent shipment and quality of the goods. Looks fancy and stylish in our home. Great experience!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent first experience!

Neibac have an incredible range of material and options. The whole purchase process, follow up and tracking ran smoothly. Delighted with my purchase and look forward to completing my new "home" in Bremen with a few more pieces.

November 21, 2025
Unprompted review
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Rated 2 out of 5 stars

Looks cheap

Looks cheap - picture gives impression it is textured but it’s a large flat print for £400. Plus then £90 of import taxes no one makes clear. Avoid

November 17, 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful addition to my home

Yeah, as so many have said about the custom charges, I was also surprised by this. These are not altogether clear on the website and should be printed in BOLD on the payment page!
However, I am very pleased with my canvases, they look amazing on my stairwell wall.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

If I were able to give no stars

If I were able to give no stars, I would. I ordered a small print for a client, who upon seeing a photograph of the print, decided not to purchase it. I reached out a day later to the company, via email. I was given several options; change the size, change the print over the course of 4 days.
When I emailed again, to cancel the order, I was told it is “already in production!”
Why was I offered other options if it was already in production?

Nothing was “in production!” They used delay tactics & deflection, to NOT reimburse the small $200 purchase.

I am a designer and am well connected across the U.S. with other designers. I will make it very clear to all of them, as well as anyone that I work with, that this is not a company to work with.

November 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t order anything!

I received the painting/print 6 weeks after buying it. The quality was not satisfactory, therefore I emailed the company right away that I would like to return it. According to their legal terms, one can return the product within 14 business days. However, the company refused to tell me the shipping address and thus to take the product back. I had multiple email conversations with the custom’s service throughout six weeks - all without success of returning the painting.

After posting my review here, the company asked me to delete the review and offered to take the painting back - however, not covering the shipping costs. The shipping costs to Italy for such a large painting will exceed 50% of the overall product price. For that reason, I give up trying to return the painting and accept this as an expensive lessons-learned.

I recommend to not order anything at Neibac if you are not willing to potentially lose your money.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered twice with this company and…

I ordered twice with this company and it was nothing but hell. They use cheap no name shipping companies and they don't coordinate shipping with you at all. Both times I ordered my paintings were returned 2 times....each order. And when you are lucky enough that they do get delivered they are completely beat up. They use cheap cardboard and my second order was all damaged. I told them to give me credit back and I'll repair the frame. They said no they want me to return it. Here I am 3 months after my order and they still can't find a cheap company to pick it up. They don't use DHL or a normal company. I ask for updates and its the same thing....we will get back to you or we are trying to find a shipping company. DO NOT ORDER THIS CHEAP CRAP! They are a horrible company. To me it feels like a cheap drop shipping company. They are praying the paintings arrive ok using the cheapest shipping possible. I literally had foot prints all over my order. The shipping company doesn't care and the boxes looks like they have been through a shredder. The price and size of the art is tempting but I would never order from them again.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

I’m absolutely delighted with my…

I’m absolutely delighted with my experience at NEIBAC! The service was outstanding—friendly, professional, and attentive from start to finish. The artwork I purchased exceeded my expectations; it’s truly stunning and beautifully crafted. I couldn’t be happier with my purchase and highly recommend NEIBAC for exceptional art and customer care.

October 8, 2025
Unprompted review
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