Tele moderne Reviews 

Delivery missing for weeks, way over charged, huge customs payment slapped on top and now refusing to refund. DONT BUY FROM THEM

Brilliant service and with a smile and helped in every way. Highly recommend and products are excellent thanks Ged

Beautiful canvas. I also found the seller to be very problem-solving. Excellent communication. Recommended!

Ordered a framed painting 150cm x75cm. It arrived in 2 weeks. Quality of print on canvas is very poor and blurred. Frame is badly cut wood which cheapest the picture. The staples on the print frame are not flush. Like many others note the product is very cheap looking. Contacted Neilbac and apparently as we selected a frame that means it was 'personalised' and they do not allow returns on personalised item. They also checked quality reports when we contacted them and said everything was good, however were unable to provide report when requested. Bring complaint to cross border consumer protection agency - would highly recommend shopping elsewhere

Avoid this company if you expect them…
Avoid this company if you expect them to take responsibility for their own mistakes.

On 17 February 2026 I purchased a canvas print for €232.78 (Invoice #1687).

When the order arrived, the painting was not the one I ordered. I contacted the company immediately and sent photos. They confirmed that they had made the error.

Instead of correcting the mistake, they demanded (in multiple emails) that I pay an additional £100 for them to send the correct painting and refused to arrange collection of the incorrect one.

So their solution to their own mistake was simple: the customer pays more money.

After multiple emails attempting to resolve this reasonably, they still refused to take responsibility. I have now opened a credit card dispute to recover the payment.

Mistakes happen in business. What matters is how a company fixes them. In this case the responsibility was pushed entirely onto the customer.

I strongly recommend purchasing from a company that stands behind its products and customer service.

They did not tell me about import duties. DPD contacted me to say that before they would deliver, I would have to pay an extra £44 import duties. This was unexpected and I refused. So the item was returned to the seller, and then it was obvious that they are a bunch of scoundrels. No customer service; refused to refund me; many, many msgs implying that they would invalidate the import duties, etc, etc ! I would recommend that no-one ever deals with this seller. I now have to contact my credit card company to claim reimbursement.

Neibac has responded, stating that I have not given my details to them. This is a lie; there have been scores of emails and whatsapp messages between myself and Neibac. Their behaviour is crooked.

Parcel was short shipped, had to pay a huge amount extra in import, no one to contact. DONT BUY FROM HERE

The art is lovely and I paid for the extra 3d painting which I felt was worth it. It did take over 3 weeks to be delivered from payment but I live in the Channel Islands UK. The communication was good by email, I didn’t expect an answer same day as I had seen the reviews but I always had an answer within 2 to 3 days. Would use again, you just need to manage your expectations.

I bought for the third time a painting 50x70 in early November. I finally received a message that the package is on delivery mode in January. Ever since everything went so very wrong. Tried to reach out to them asking over and over again where is the painting and the messages received back were all NO WORRIES IT IS ON TRANFER FOR 2 months. Eventually and after me being super frustrated a got a response back sorry the painting got lost. We will print another one immediately and ship it to you. True. They actually did so but they shipped a painting 2x1m the first one ordered. In general not the first orders were received in good shape and with sort of delay I.e two months. But with this 3rd order oh dear this is nightmare. Their English is so poor that seems impossible that they can actually communicate in a manner for actually resolving the high volume I can imagine of orders received. Customer care is extremely poor. So if you wanna go for it take into consideration that if an error occurs might not be a way out of it.

Print was not the color that was advertised. “Canvas” was pink in color instead of neutral. Several emails where they tell me I’m responsible to return the item they sent that was incorrect/ not as advertised. Don’t buy from here. You’ll regret it. And selling framed prints with no hardware to hang the print. Also took months to receive with no response from inquiry.

Great experience overall. I had a minor issue with my initial order, but the customer support was extremely responsive and professional.

They handled everything quickly and with great flexibility, which made a real difference.

The replacement arrived in perfect condition — very happy with the result. Highly recommended!

Tricky company. They added a second painting, created second invoice to include the two. Bank statement even shows two separate changes. Filed complaint with my bank. Here’s the letter I sent to Neibac. They are refusing to refunding my money.

Dear Neibac,

I am writing regarding order NB47345.
As I informed you previously, I did not order the second painting listed on the later invoice. I requested a refund rather than a store credit, you did not reply.

Both shipments since they were together were not collected and are now being returned to you by ShippyPro Correios de Portugal.

For reference, the items were charged to my credit card as follows.
Two separate charges.
1. First painting order NB47345 total with taxes €75,92 28/02/2026
2. Second painting added afterwards, you updated on same order number €71,92 3,20€ 28/02/2026
Since the second item was unauthorized and the first item is being returned unopened, I request a full refund of both charges to my credit card once you receive the returned parcels.
Please confirm when the returns are received and the refunds have been processed. If I do not receive confirmation within 10 days, I will proceed with a dispute through my credit card issuer.
Please find below photo of the separate charges from my bank.

Thank you for your prompt attention.

I’ve had many conversations with the company. They keep repeating the same thing over and over. Read the other reviews on them. They do not refund your money even if you never excepted the painting and didn’t order two paintings. I’m not going to communicate with them any longer. They make a lot of money off people issues.

Awful company. Ordered a canvas in May last year, turned up damaged, they wouldn't refund, agreed for another canvas to be delivered, it turned up also damaged in September. I have asked for a refund, they have refused & are still refusing. DO NOT BUY FROM THIS COMPANY. I have never written a review before but this has been a bad company to deal with. Not sure how any of this is my fault. All I did was order a canvas, 2 eventually delivered both damaged. I think a refund would be acceptable but Neibac are not agreeing. Today, nearly a year later they are still pleading with me to just have a frame delivered so I can "fix" myself. The canvas is massive & I don't own tools to "fix"....unacceptable.

Edit in response to Neibac's ridiculous reply to my review - what about th 16 whats app messages and multiple emails i sent? What about the 4 emails you sent me demanding i paid you back after my credit card company upheld my claim?
My experience is similar to the other negative reviews. I tried to cancel order before it shipped once i saw all the negative reviews but they said they couldnt even though they hadnt produced item. They told me it was being despatched the following day and over a week later it still wasnt despatched. Eventually despatched but after paying import duties still has not been received nearly 2 months later. Have received refund via credit card company for the item - but even then Neibac sent me 4 emails asking me to repay it! Now going through process of trying to get duties that ive paid back.

Soooo many to choose from modern and Classic. I love the touch - up 3D applied to My print❤️. Can't wait to order My next portrait.

13 March was a good day. I received my painting and I'm so happy!
The delivery was quick and went smoothly. The painting arrived in good condition. The hand-painted details give it an "authentic" feel. I do not regret choosing this option at all!
I’m very satisfied. Many thanks

DO NOT BUY. I ordered a 24x48” wall art with a gold frame from these guys. The art came without a gold frame and they also sent me an additional artwork I did not order. I contacted them and they responded once every 2-3 days. They refused to send a gold frame and they also refused to issue a refund. They actually said they would give me a $80 discount towards the next purchase, and they also said I could keep the additional painting for $100. Gee, thanks. How generous.

Oh and in case you’re wondering why I don’t just buy a gold frame on Amazon, because the size of the painting does not match the product description! It is actually 23.5”x47”. It is impossible to find a frame online unless I have one custom-made.

****edit****

Thisnl company is full of waffle. They replied to both my reviews with lies.

They have not met my customer needs and havw not refunded the product which arrived damaged due to their courier service and extremly poor packaging.

Don not buy from this company exceptionally poor quality, goods not as described and the areived damaged.

They also lie about awaiting my response. Ive asked them to contact me this week. Last correspondance.from them was Friday. I await to hear from them so they are incorrect saying they are awaiting my response. Just telling complete lies.

If zero was a star thats what I would be giving this company. Product arrived damaged and not as advertised and they company are refusing to give me a refund which is a legal entitement.

Purchased item in November and case is still ongoing.

I would not recommend this company!