NeilMed Pharmaceuticals Inc Reviews 

They keep sending me unsolicited and unwanted products. I've tried to get them to stop but just received another one today. Last time I called customer service they said the would send a return shipping label which never came. They said they would remove my address from their system annd yet I am still receiving their unwanted products.

Brilliant customer service, I'm a very happy customer!! Communication was absolutely excellent - from the day I ordered, they sent emails with status updates. They fulfilled the order same day, and posted the following morning. Postage time was exceptionally quick - super helpful, given I ordered medicinal products. Would absolutely buy from this company again!

Product is great and was sent so quickly. Ordered from the European site

Ordered via european site on the 8th of July, got an email the order has been fulfilled. No shipping information was shared, shopify link says they're still waiting on information. No reply when I email customer service.

They are ignoring my emails and lying that they have sent me refund which I have never received. My emails are ignored every time. I have been trying to reach them for a couple of months without success. Such scummy company.

I ordered a Sinugator and received the confirmation email as well as an email stating it was “on its way”. Days later I get an email saying my order has been cancelled and refunded with zero explanation as to why.

I spoke with an online agent and was told the item was out of stock. Funny thing is, it’s still available to purchase on their website. I was told I could order the other model which is $10 more.

I have found another product and will avoid purchasing NeilMed products from now on.

I have ordered several products, all came except Sinus rinse pediatric kit with 60 packets. Missing item did not come later and I did not get a refund for missing item.

I used suavear and the results were excellent I would be very happy to say this is better and less irritating than Otex. It worked very quickly thank you

They canceled my order twice because I am from Israel. Bad people.

Purchased 100 pack, has a picture of the bottle, turns out you have to fill the form and it ships in 45 DAYS to receive it.

Uses shop app, encourages one click buying. Figured out they auto filled in my old address that I've moved from and tried to change on both neilmed and shop websites, there's no way to change or cancel orders online. The email receipt had an email contact that I emailed within five minutes of order (granted on cyber Monday). They didn't get back to me until over 25 hours later to tell me there's nothing they can do because it was shipped, enjoy not getting your item! It wasn't until almost another day later that they emailed me my product was actually on my way. Terrible online system and customer service.

Re: Hypertonic Saline. I tried the rinse three times. It caused severe sinus pain when using the rinse and nose bleeds after.

I contacted Neilmed for a refund under their advertised 'Money back guarantee'. I have been promised the refund on several occasions and still have not received it months later, and after sending many emails to chase their customer service team. I have now given up on them honouring their committment and would not recommend this company at all.

Order received very fast, will order when again! Thanks!

They purposely put a big picture on the sinus rinse box saying it comes with a free bottle in the box, but in very small characters it says it is an offer you can sign up for and get it delivered within 45 days!!
I got home only to find out I need to go back and buy an extra box that will include the bottle this time, waste of time!

I used there ear wax removal kit. Absolutely brilliant, I have tried every other thing available and this is the only one that works. I couldn't hear in one ear. Used this after 2 uses all wax has gone

If i could give them a zero.. I would... this company is one of if not the worst place ever to work.. the top administrative people are from India and have zero educstion totally clueless admin people... be aware if you ever interview with them . Act stupid and dumb and don't show them you can do the job or show more intelligence than them.. and you'll get hired on the spot

My order canceled

Do not buy from NeilMed. We bought two bottles of Nasogel through Amazon, and were informed that the product was recalled, and to email NeilMed. After days of emailing with no response, we gave up. We had to Google why the product was recalled and found that it had dangerous bacteria in it. Thank you NeilMed, for nothing. DO NOT BUY FROM THIS COMPANY. They do not stand behind their products.

About one-third of their nasal sprays stop working or never work. I have returned so many and their website will not accept an email address you have used before! Will not be being their products again which is a pity as the actual product is very good and they always replace faulty ones. It's just a pain having to constantly chase them.

They’re not that bad! I came on Trustpilot to see what other people’s experience has been and find it’s rated at 2.4! Crikey, I’ve never seen any company slated that badly. Someone has issues here. My experience has been, I’ve used the Sinugator for 6 years (on doctors advice) in the UK. IT WORKS. Sadly since they changed to two speed they are not as reliable but TBF every time they break within a year, they replace it at no cost. Use questions@neilmed. and KEEP THE BOX it has the Lot number and expiry date on the bottom which you need for a claim. The last one was replaced in 5 days. Yeah, I’ve now got an extra one on standby for when this one breaks but it works and I can’t find anything as good.