Ordered via european site on the 8th of July, got an email the order has been fulfilled. No shipping information was shared, shopify link says they're still waiting on information. No reply when I ema... See more
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I ordered a Sinugator and received the confirmation email as well as an email stating it was “on its way”. Days later I get an email saying my order has been cancelled and refunded with zero expla... See more
During Covid-19 restrictions nobody was providing an ear syringing service and for two weeks my wife laboriously put drops in her ear to loosen blocking wax to no avail. We bought NeilMed's SuavEar e... See more
Uses shop app, encourages one click buying. Figured out they auto filled in my old address that I've moved from and tried to change on both neilmed and shop websites, there's no way to change or cance... See more
Company details
Written by the company
Ketan C. Mehta, MD and Nina Mehta, founded NeilMed® Pharmaceuticals, Inc. in January 2000 from Dr. Mehta's medical office and in a short span, we have over 500 employees. NeilMed® is the largest manufacturer and supplier of LVLP (Large Volume Low Pressure) saline nasal irrigation systems in the world. The NeilMed brand of products help alleviate common nasal and sinus symptoms in a simple, safe, effective and affordable way. The company supplies millions of products to end users through various trade channels. NeilMed’s headquarters & manufacturing facility is based in Santa Rosa, California, USA. In addition worldwide offices and warehouses are located in Canada, Australia, New Zealand, UK, Malaysia, Singapore and India. At present active expansions are taking place in Southeast Asia and South America. NeilMed supplies to dozens of distributors in multiple countries. The unique business model has been a very strict vertical integration for achieving precision and fast execution at all levels. NeilMed prides itself in being a part of the small community of Santa Rosa, located in the heart of Sonoma County's wine country of Northern California. Flagship products are NeilMed SINUS RINSE™ and NeilMed NasaFlo® Neti Pot which are available in most stores in USA, Canada and several other countries. NeilMed currently has over 40 different products for nasal and sinus care and all the products are OTC (over the counter). With a small team of extremely dedicated, loyal and hard working leadership group, NeilMed continues to formulate innovative ideas to market. In additions diversification plans include the introduction of surgical devices for hospital and emergency rooms. NeilMed supports medical research in several countries and believes in excellent 24 hour live customer service, helping local communities, donating for natural disasters and educating health care professionals and consumers. The mission of the company is safety, affordability and effectiveness to sustain long-term growth and create drug free and effective nasal / sinus care for millions of consumers worldwide.
Contact info
601 Aviation Blvd, 95403, Santa Rosa, United States
- 7075253784
- questions@neilmed.com
- www.neilmed.com
2.1
Poor
67 reviews
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I bought 6 boxes of Saline on the Go…
I bought 6 boxes of Saline on the Go for standby for my child. But they sent me all going expired soon. How I can keep it?
February 28, 2022
Horrible
I ordered on the 8th of February, the 10th they withdraw my money and I haven't seen any mail or a delivered product ever since. I contacted support but haven't head anything.... Sooo they took my money and did not deliver a product. Terrible company
February 25, 2022
Unprompted review
The order was placed on Feb 2nd
The order was placed on Feb 2nd. Today is Feb 14. I’ve not received any form of shipping notification. Even after I emailed customer support twice, they still have no reply to my request for a shipping date. Quite disappointed
February 14, 2022
My order mas cancelled without any…
My order mas cancelled without any explation. The email Said I cancelled the order.
February 5, 2022
Nothing particular to say as I have…
Nothing particular to say as I have been using this products for years.
January 9, 2022
After weeks you canceled my order….so…..
December 16, 2021
Purchased items for over a week now and…
Purchased items for over a week now and haven’t heard nothing from your shippers to date.Am traveling with the items coming Wednesday and when I call customer service they give me wrong tracking number and promise to call back but to no avail,I should have rather bought it through AmazoN
November 21, 2021
I cannot stay healthy without this product❗️
I cannot stay healthy without this product❗️Regular sinus rinses prevent ongoing sinus infections related to huge sinuses & drainage causing respiratory infections. Easy to order online when needed.
August 2, 2021
I HAVE USED YOUR PRODUCT SINCE YOU
I HAVE USED YOUR PRODUCT SINCE YOU INVENTED IT!
IT IS EXCELLENT AS A MEDICAL INTERVENTION.
HOWEVER I RECENTLY WAS SEDUCED INTO USING THE AMAZON SUBSCRIPTION FOR THE GREEN NASAL IRRIGATIONS.
I ORDERED PACKS OF 70. I BUY A SUPPLY FOR 3+ MONTHS USUALLY.
INSTEAD IWAS CHARGED FOR 70 SIZE PACKS BUT RECEIVED BOXES WITH ONLY 30 ALSO FILLED WITH YOUR DAMN PLASTIC IRRIGATION BOTTLES. I HAVE 6 WHICH I DONT NEED. I EILL CANCEL MY AMAZON PLAN.
AND WHY DONT YOU PUT THE GREEN IN CVS? VERY ANGRY. Dr. A J LEPIRE.
March 30, 2021
I have been using this excellent…
I have been using this excellent product and service for twenty one years!
March 30, 2021
Order came in time and very quickly
March 7, 2021
Fast shipping (if french post office…
Fast shipping (if french post office doesn't lose parcel !), well packed.
January 6, 2021
SinusRinse
I recommend SinusRinse to anyone who has sinusitis. I use this product very often especially in winter and my sinus benefits a lot.
December 15, 2020
There was very little communication on…
There was very little communication on delivery ,& the bottle is a bit on the expensive side. Other than that your products are very effective in dealing with my health issues. Since starting using the nose rinse I have had no infections for years. So don’t let the side down by a bad delivery system.
December 15, 2020
In the U.S.A. yet can't even speak English ! Geez...
I think their offices are in Santa Rosa, California. I called, spoke with two different people, and finding someone in the United States that speaks English, now days seems to be impossible. After the second person answered, I couldn't again understand, and just hung up. I've studied years of French, Latin, Chinese, Portuguese, Italian, Russian, Arabic, Italian and more. Understanding these "people" in the U.S.A. that can't even speak English, give me a frigging break !!!
July 31, 2020
Unprompted review
Ear wax removal aid - THAT WORKS!
During Covid-19 restrictions nobody was providing an ear syringing service and for two weeks my wife laboriously put drops in her ear to loosen blocking wax to no avail. We bought NeilMed's SuavEar earwax removal aid and it did the job first time. I have suffered from wax in the past but next time I will not be going to the medical practice - I will be using SuavEar.
July 6, 2020
Unprompted review
NeilMed Ear Spin Safe
DO NOT BUY THE NEILMED EAR SPIN SAFE KIT. Absolutely terrible results, left my ears in pain and extracted zero ear wax. Don’t bother, pick yourself up some regular q-tips.
May 24, 2020
Unprompted review
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