Nelson Myatt Reviews 178

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficient communication, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and the clear explanations provided throughout various processes. The service provided is often described as efficient and smooth, with consumers appreciating being kept informed at every step. However, some people were dissatisfied with the service, mentioning that they felt they were constantly chasing for updates and encountered numerous mistakes that needed correction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Response time

Reviewers express satisfaction with response times. Customers consistently highlight the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Nelson Myatt, Elisha Roberts in particular. Elisha handled the conveyancing on my recent property sale and purchase. From start to finish it was handled with professionalism... See more

Company replied

Rated 5 out of 5 stars

NM were very helpful, communicative and guiding in the sale of our property. We used NM to purchase the property just over 8 years previously and returned for their services for the sale because of th... See more

Rated 5 out of 5 stars

Nelson Myatt was my solicitor for purchasing my new home and the sale of my old one. From start to finish the communication received from Ann-Marie was excellent, everything was explained to me and... See more

Company replied

Rated 5 out of 5 stars

Jude is fantastic - very proactive, conscientious, diligent, approachable and helpful. We never had to wait long for a response, we were always kept up to date, and we were given the odd friendly nudg... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Law Firm
  6. Personal Injury Attorney

Written by the company

Nelson Myatt Solicitors is a modern, client-focused law firm based in Llandudno Junction, North Wales. Established in 2014 and incorporated as a limited company in 2023, the firm has built a strong reputation for delivering practical, efficient, and personable legal services. We combine specialist expertise with a commitment to clear communication and exceptional client care. Our team provides legal support across several core areas, including residential and commercial conveyancing, wills and estate planning, probate, family, litigation, employment, landlord & tennant and business services. We act for private individuals, families, and businesses throughout Wales and beyond, offering a streamlined and accessible service supported by robust case management technology. Nelson Myatt has grown consistently year on year, earning recognition such as the Conwy Small Business of the Year award. Our ethos is simple: to provide high-quality legal advice with integrity, transparency, and a genuine focus on client experience. Whether you are buying a home, planning for the future, or seeking legal support for your business, we aim to make the process straightforward and stress-free.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Elisha Roberts dealt with the…

Elisha Roberts dealt with the conveyancing when purchasing my new home. The whole process was dealt with very efficiently and I couldn’t be more pleased with the service I was provided with. Elisha was excellent from beginning to end and I would not hesitate to use her again. She was easily contactable, very quick to respond to any queries and excellent at chasing the relevant people towards the end.

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Sold my house through this company

Sold my house through this company, the solicitor was Elisha Roberts. The move wasn’t without difficulties but Elisha was always available to field calls and queries. She even dealt with my insurance company at one point! I’d have no hesitation in using them again

November 26, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing experience following recommendation from estate agent

They were instructed for the sale and purchase of properties. There were a lot of basic mistakes made. We received forms which were just templates and had to be returned, forms which included incorrect names , we were asked to download and print off many forms and have them signed and witnessed because errors had been found on originals. We began to worry that if even the basics weren’t being done correctly would the complicated legal contracts be correct because we had no way to check them. It was a very stressful time. And then when it was all completed - successfully thankfully we received a phone call to say another mistake had been made and they had miscalculated the cost and not deducted enough from the remaining funds before sending the balance back to us - and no apology!

March 2, 2026
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Reply from Nelson Myatt

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience, particularly given the successful outcome of both the sale and purchase.

We do, however, need to address a number of the points raised. Clients are offered the option to either receive documents by post or to download and print them themselves. Many choose the latter as it can significantly speed up the process. This was provided as a convenience, not a requirement.

In relation to the documentation, we accept that one form was issued with incorrect details where client information had not been amended to reflect attorney details. This was identified and corrected promptly, with no impact on the transaction. Beyond this, we do not recognise the suggestion that there were “many basic mistakes,” and a full review of the file does not support this assertion.

Regarding the completion funds, there was an administrative oversight where our fees were not deducted before the balance was returned to you. This was a genuine error. We contacted you promptly to explain and apologise and followed this up in writing.
It is also important to highlight that this matter involved particularly challenging factors. We took proactive steps throughout to manage these and to ensure that both the sale and related purchase proceeded in tandem and completed successfully. This required considerable additional work behind the scenes to keep matters on track.

While we fully recognise that buying and selling property can be stressful, we are confident that we acted diligently, addressed any issues immediately, and ensured there was no adverse impact on your transaction. We take great pride in the quality of our work, and this outcome reflects that.

Rated 5 out of 5 stars

House sale.

Recently sold our house with expert assistance from Nelson Myatt solicitors. First class service throughout. Very responsive to queries and an altogether pleasant experience. Special thanks to Esther.

April 23, 2026
Unprompted review
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Reply from Nelson Myatt

Thank you for taking the time to review our saervices, I have let Esther know and she is really pleased to have been mentioned.

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Rated 5 out of 5 stars

They were very helpful and supportive…

They were very helpful and supportive even though they couldn’t take my case on they still help with any questions I had and were always ready to support and offer guidance. The team take their time to understand you and your case making it feel more personal and meaningful.

April 16, 2026
Rated 5 out of 5 stars

I would highly recommend Karen…

I would highly recommend Karen Leadbetter for anyone needing help for a Family Law matter.
She was so helpful and supportive throughout what was a very stressful situation for myself. Very professional but also genuinely cares, you could not wish for a better person to have in your corner.
I also found whenever I needed to call or visit the office, everyone that I spoke with from Nelson Myatt was helpful and friendly.

March 31, 2026
Unprompted review
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Reply from Nelson Myatt

Karen and the team are especially pleased to receive your feedback, it means a lot to us.

Rated 4 out of 5 stars

Excellent

Excellent, friendly service.

April 9, 2026
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Reply from Nelson Myatt

Thank you for taking the time to leave a review, much appreciated.

Rated 5 out of 5 stars

Excellent service fromNelson Myatt

I can highly recommend Nelson Myatt, Elisha Roberts in particular. Elisha handled the conveyancing on my recent property sale and purchase. From start to finish it was handled with professionalism, clear communication and efficiency. I was kept informed each step of the way and any questions or concerns were answered promptly ensuring the process went as smoothly as possible.

I would not hesitate to use Elisha and Nelson Myatt in the the future.

April 9, 2026
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Reply from Nelson Myatt

Thank you for your kind review and recommendation. We’re delighted to hear that you were pleased with the service provided by Elisha and the team at Nelson Myatt.

Buying and selling a property at the same time can be a complex process, so it’s great to know that Elisha’s professionalism, communication, and efficiency helped make everything run as smoothly as possible for you.

We really appreciate your feedback and your trust in us, and we look forward to assisting you again in the future.

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Rated 5 out of 5 stars

I would highly recommend!…

I would definitely recommend Nelson Myatt Solicitors to anyone. We had a very positive experience with Ann-Marie, however everyone that we spoke to were professional and helpful.

We were given updates regarding the selling and purchasing process of our houses without having to prompt for any, which is a rarity!

Nothing seemed like too much trouble and the were very approachable.

March 24, 2026
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Reply from Nelson Myatt

Thank you for your lovely review and for recommending Nelson Myatt Solicitors.

We’re so pleased to hear that you had such a positive experience with Ann-Marie and the wider team. Keeping our clients regularly updated is something we place great importance on, so it’s especially rewarding to know this made a difference during your sale and purchase.

It’s great to hear that you found everyone approachable and helpful throughout—moving home can be stressful, so we always aim to make the process as straightforward as possible.

We really appreciate your feedback and hope to assist you again in the future.

Rated 5 out of 5 stars

Efficient

Efficient, down to earth, no nonsense approach. Excellent service. Would recommend.

March 20, 2026
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Reply from Nelson Myatt

hank you for your great feedback and recommendation.

We’re pleased to hear you appreciated our efficient and straightforward approach—providing clear, no-nonsense service is exactly what we aim for.

We really value your support and look forward to working with you again in the future.

Rated 5 out of 5 stars

Great experience with NM

Great experience with them. Made everything smooth and easy!

February 26, 2026
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Reply from Nelson Myatt

Thank you, your review means a lot to us

Rated 5 out of 5 stars

Amazing experience highly recommend

Amazing experience highly recommend, Nelson and Myatt have dealt with my personal and business matters perfectly each time

February 25, 2026
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Reply from Nelson Myatt

Thank you for your kind words and recommendation.

We’re delighted to hear that you’ve had such a positive experience with both your personal and business matters. Building long-term relationships with our clients is really important to us, so it’s especially rewarding to know we’ve been able to support you consistently.

We truly appreciate your continued trust in Nelson Myatt and look forward to working with you again in the future.

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Rated 5 out of 5 stars

All saff very helpful kept us informed…

All saff very helpful kept us informed especially Ophelia we are now very happy in our new property .

February 11, 2026
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Reply from Nelson Myatt

Thank you for your kind review.

We’re so pleased to hear that you felt well supported and kept informed throughout the process. Ophelia was especially glad to receive your mention.

Congratulations on your new home—we hope you’ll be very happy there for many years to come.

Rated 5 out of 5 stars

They're amazing!

Esther was really helpful and responsive. She dealt with everything promptly and adapted the communication to support an 81 year old who isn't much good with technology. I also dealt with Ffion and Ophelia a couple of times and found them really competent and friendly.

February 16, 2026
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Reply from Nelson Myatt

Thank you for your lovely feedback.

We’re delighted to hear that Esther was able to provide such helpful and responsive support, and that she took the time to tailor her communication to suit your needs. We understand how important clear and accessible communication is, so it’s great to know this made a real difference.

It’s also wonderful to hear your positive comments about Ffion and Ophelia. We really appreciate you recognising the team’s friendliness and competence.

Thank you again for taking the time to leave a review and for your recommendation.

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Rated 5 out of 5 stars

NM provided a professional service for a competitive cost

NM were very helpful, communicative and guiding in the sale of our property. We used NM to purchase the property just over 8 years previously and returned for their services for the sale because of the great job that Claire Myatt did originally. Samuel Highcock took control of the sale and provided the same high level of service. Cost was competitive and NM met our needs to complete the sale quickly.

February 3, 2026

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