We had to terminate the treatment early because my son couldn’t stretch tiny rubber bands from top to bottom braces he struggled to do this due fat fingers and a small mouth. There was no alternative... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had to terminate the treatment early because my son couldn’t stretch tiny rubber bands from top to bottom braces he struggled to do this due fat fingers and a small mouth. There was no alternative... See more
Company replied
Everything done with quality and efficiently. However didn’t let me select colour of my braces
Daughter very happy with explanation to her but I would like to have had things explained to me as well Receptionist wonderful & very helpful
Good treatment but very long waiting to get appointment
Located on Guildhall Street in Folkestone, we’re happy to welcome patients for treatment on the NHS or private. Our practice was purpose built, purely for specialist orthodontics and is equiped with the latest orthodontic technology. Our specialists are dentists who have undertaken a minimum of an additional three years of postgraduate orthodontic education and training in hospitals to become experts in the field of teeth straightening. In Folkestone we only provide metal braces for NHS patients. If you would like to explore private treatment options, please contact an alternative NEO Orthodontics practice
Guildhall Street 27, CT20 1EB, Folkestone, England, United Kingdom
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything done with quality and efficiently. However didn’t let me select colour of my braces
Amazing my daughters treatment has all been done under a year and the whole team are so good her teeth look fantastic.
It was good my teeth are straight wich im happy about the staff was nice and kind did a really good job
Daughter very happy with explanation to her but I would like to have had things explained to me as well
Receptionist wonderful & very helpful
Great practice,
Lorraine was really helpful in finding appointment times that fitted around school and work.
All staff very professional and made my son feel at ease.
My daughter’s teeth look absolutely fantastic. Majid and his team are exceptionally skilled and experienced in their field. From start to finish the whole process has been effortless and achieved amazing results. Lorraine on reception is extremely helpful and professional, nothing is too much trouble for her.

Reply from Neo Orthodontics Ltd - Folkestone
My daughter was there today and she was very anxious about getting her braces off but the staff were wonderful and soon had her nice and relaxed

Reply from Neo Orthodontics Ltd - Folkestone
I'm a Mum of an autistic child and everybody at our Orthodontics was/is lovely, patient, kind. Questions were always answered in an understandable manner/quality. Never have we had any problems. I'm very happy with the doctors, nurses, treatment. Keep your good work up!

Reply from Neo Orthodontics Ltd - Folkestone
It has been so wonderful working with Neo. They always were very through and really helped me with a disability in making sure I knew when my appointments more. Lorraine I think is the receptionist and she's a star. The surgeon although always very busy, I am very confident in his work. The techs are great and the information we were given was fantastic. Also tech- uh- Alan!? He was awesome with my daughter and the other techs great too

Reply from Neo Orthodontics Ltd - Folkestone
We had to terminate the treatment early because my son couldn’t stretch tiny rubber bands from top to bottom braces he struggled to do this due fat fingers and a small mouth. There was no alternative route offered so we had to have the braces removed after 8 months.The receptionists are lovely and always helpful.

Reply from Neo Orthodontics Ltd - Folkestone
Brilliant service and my daughter is so happy with the results!

Reply from Neo Orthodontics Ltd - Folkestone
Great service and professional at all times. Fantastic orthodontist and lovely reception staff . A very happy daughter milli.

Reply from Neo Orthodontics Ltd - Folkestone
The service is excellent and always attends to the patient promptly. The receptionist is always helpful and knowledgeable. Although there was some misunderstanding at the beginning where parents were seemingly not being involved in the treatment (will usually just wait outside of the treatment room), the Orthodontist made it sure that the succeeding treatments were explained to me so that I can reinforce my child’s compliance to the plan. Overall, we’re satisfied of the seamless service we have received and would highly recommend the practice to other patients needing Orthodontic treatment. Thanks for all the great job that you do! You made my son become more confident when he smiles.

Reply from Neo Orthodontics Ltd - Folkestone
Amazing staff, great customer service, friendly and efficient. My daughter had her teeth fixed in 7 months with great results. Thanks to all.

Reply from Neo Orthodontics Ltd - Folkestone

Reply from Neo Orthodontics Ltd - Folkestone
My son teeth look amazing on just under a year . Every one very is helpful and nice .
Always rebooked his appointments to time to suit us.

Reply from Neo Orthodontics Ltd - Folkestone
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.