Neo Orthodontics Ltd - Folkestone Reviews 27

TrustScore 4.5 out of 5

4.4

Guildhall Street 27, CT20 1EB Folkestone, England, GB


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Rated 3 out of 5 stars

We had to terminate the treatment early because my son couldn’t stretch tiny rubber bands from top to bottom braces he struggled to do this due fat fingers and a small mouth. There was no alternative... See more

Company replied

Rated 4 out of 5 stars

Everything done with quality and efficiently. However didn’t let me select colour of my braces

Rated 4 out of 5 stars

Daughter very happy with explanation to her but I would like to have had things explained to me as well Receptionist wonderful & very helpful


Company details

  1. Orthodontist

Written by the company

Located on Guildhall Street in Folkestone, we’re happy to welcome patients for treatment on the NHS or private. Our practice was purpose built, purely for specialist orthodontics and is equiped with the latest orthodontic technology. ​ Our specialists are dentists who have undertaken a minimum of an additional three years of postgraduate orthodontic education and training in hospitals to become experts in the field of teeth straightening. ​ In Folkestone we only provide metal braces for NHS patients. If you would like to explore private treatment options, please contact an alternative NEO Orthodontics practice


Contact info

  • Guildhall Street 27, CT20 1EB, Folkestone, England, United Kingdom

  • 01303 375 123

4.4

Excellent

TrustScore 4.5 out of 5

27 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great practice,

Great practice,
Lorraine was really helpful in finding appointment times that fitted around school and work.

All staff very professional and made my son feel at ease.

November 10, 2022
Rated 5 out of 5 stars

My daughter’s teeth look absolutely…

My daughter’s teeth look absolutely fantastic. Majid and his team are exceptionally skilled and experienced in their field. From start to finish the whole process has been effortless and achieved amazing results. Lorraine on reception is extremely helpful and professional, nothing is too much trouble for her.

August 24, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

Hello,
Thank you for your lovely feedback. We are extremely happy that you are pleased with our work. Best wishes!

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Rated 5 out of 5 stars

My daughter was there today and she was…

My daughter was there today and she was very anxious about getting her braces off but the staff were wonderful and soon had her nice and relaxed

August 9, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

Hi Claire,
We are so happy for your daughter on having her braces off. She has been a brilliant patient!
Best wishes!

Rated 5 out of 5 stars

I'm a Mum of an autistic child and…

I'm a Mum of an autistic child and everybody at our Orthodontics was/is lovely, patient, kind. Questions were always answered in an understandable manner/quality. Never have we had any problems. I'm very happy with the doctors, nurses, treatment. Keep your good work up!

August 8, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

Hello,
Thank you for your lovely feedback. We are overjoyed to hear that you had a wonderful expereince with us. Your kind feedback keeps us going!!
Best wishes!

Rated 5 out of 5 stars

Answered above

It has been so wonderful working with Neo. They always were very through and really helped me with a disability in making sure I knew when my appointments more. Lorraine I think is the receptionist and she's a star. The surgeon although always very busy, I am very confident in his work. The techs are great and the information we were given was fantastic. Also tech- uh- Alan!? He was awesome with my daughter and the other techs great too

July 19, 2022
Unprompted review
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Reply from Neo Orthodontics Ltd - Folkestone

Hi Karina, Thank you so much for your lovely feedback. We are overjoyed to know that you are happy with the treatment and service we provide. Best wishes!

Rated 3 out of 5 stars

Mixed views

We had to terminate the treatment early because my son couldn’t stretch tiny rubber bands from top to bottom braces he struggled to do this due fat fingers and a small mouth. There was no alternative route offered so we had to have the braces removed after 8 months.The receptionists are lovely and always helpful.

July 13, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

Hi Julia, Thank you for leaving us your honest feedback. Unfortunately, when patient cannot cope with the treatment we must discontinue treatment for patient's oral health. Even though we finished the treatment sooner than planned, the outcome was superb thus our orthodontist provided retainers as complimentary. We appreciate your cooperation and understanding.
Best wishes!

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Rated 5 out of 5 stars

Excellent service

The service is excellent and always attends to the patient promptly. The receptionist is always helpful and knowledgeable. Although there was some misunderstanding at the beginning where parents were seemingly not being involved in the treatment (will usually just wait outside of the treatment room), the Orthodontist made it sure that the succeeding treatments were explained to me so that I can reinforce my child’s compliance to the plan. Overall, we’re satisfied of the seamless service we have received and would highly recommend the practice to other patients needing Orthodontic treatment. Thanks for all the great job that you do! You made my son become more confident when he smiles.

April 26, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

We appreciate the time you took to share your feedback. Our team is committed to excellence! We apologies for the misunderstanding, we always involve parents through out the treatment unless patient is at the age they can consent. We're delighted that you are happy with the result. It means a great deal to us that he is more confident in his smile! (❁´◡`❁)

Rated 5 out of 5 stars

Amazing staff, Great results.

Amazing staff, great customer service, friendly and efficient. My daughter had her teeth fixed in 7 months with great results. Thanks to all.

April 6, 2022
Unprompted review
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Reply from Neo Orthodontics Ltd - Folkestone

Thank you so much for your kind words. Dr Majid is really good at his job. We like to make patient's braces journey fast and pleasant with amazing result. Best wishes!

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Rated 5 out of 5 stars

brilliant work was done and very…

brilliant work was done and very amazing stuff 👍👍👍👍

April 1, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

Hi Ana,
You have been our amazing patient! We are really happy that you are pleased with our work. Best wishes!

Rated 5 out of 5 stars

My son teeth look amazing on just under…

My son teeth look amazing on just under a year . Every one very is helpful and nice .
Always rebooked his appointments to time to suit us.

March 23, 2022
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Reply from Neo Orthodontics Ltd - Folkestone

We are glad that you are happy about the end result of your son's teeth. We pride ourselves on high quality dental care and support we provide our patients! Thank you and best wishes to you!

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