neobuildr.com Reviews 62

Although a little lag in communication, customer service was happy to help and made the whole experience very pleasant. My son loves the magnets and they will stand the test of time.

You sent me the entire wrong God damn product, I've reached out to your support multiple times both on the phone and email and text and you're ignoring every message I send. Why the hell would you ask me how my experience was when you're actively avoiding correcting your mistake? You're so God damn stupid, your company is garbage.

I ordered mine and it said it would come in 3 to 6 days and it has been like 13-14 days and it is still not here so I need to make shipping faster

I saw the advertisement for Neo Buildr on Social Media and I thought they looked amazing, so I placed my order on 12/18. On 12/20/22, I received an email notification that my item had shipped. After a couple of days, my item switched to the "Package Acceptance Pending" phase, something that isn't uncommon with when a company does a bulk drop off of items at the post office. It has been under "package acceptance pending" since 12/20/22, so I sent an email to customer service on 12/28/22 and received no reply. Today I reached out to live chat and was informed that the information I received about my package being received was incorrect.

The customer service agent, who I will refer to as "C", informed me that my item had not shipped and that it was out of stock. I expressed my frustration at being falsely told that my order was on the way when that is in fact not the case.

It is one thing to have the item in the pending phase, but to inform a customer that their item is in transit when that is not the case is just plain deceitful.

In the ten days since the item was marked as "shipped", I was never contacted by the company to tell me that the product I ordered was out of stock or that it had not in fact shipped.

In my conversation with customer service, when I accepted the resolution of a refund and stated that I wad displeased with the approach the company took, the customer service agent became rude and used responses including "lol okay" and "haha".

I honestly think I dodged a bullet in not having any ties to this company as a customer. I felt it necessary to share my experience regarding deceitful shipping practices, lack of communication, and poor/rude customer service.

I still have not received my order.

910-336-6478
Chad Anderson

I purchased these for my 9 yo son for Christmas as his 'Santa gift' after seeing ads on social. He loves fidget / building-style toys and magnets. While the concept is super cool and fun to build - the packaging was damaged upon arrival and upon first use, about 1/4 of the bars have snapped in half. This was normal, table use just to build - not crashing into them or dropping them. I sent an email today to notify the company - will modify review positively or negatively based upon outcomes. But - I should have come here first for reviews - I would have possibly not purchased.

I do not recommend currently for the sheer fact despite the price of over $45 for the pack - they are breaking one by one.

Great creative toy that will be loved by kids and adults!

Great product, however they still haven't figured out how to ship these without major damage. First time I ordered the package was split open with the goods missing. The next year I got the shipment however with their extreme weight and lack of packaging all the plastic holders were broken to sh!t. Plus some of the magnet rods were even broken in half. How do you gift something when the package is broken to all hell?

Good company, fair price, fast shipping. These things are a blast. Almost everyone that stops by our house picked these up & plays with them. Got a set last Christmas, just ordered another set so we have more.

Shipment went missing, no response from customer service after multiple attempts via multiple channels

Really good quality materials, veeery strong magnets, nice gift for kids but I had also fun with those.

Love these magnets but my nephew discovered that they are actually very delicate. Many of the 'rod' have broken following quite minimal use / being dropped onto carpet from small distance. i feel this might be useful to warn consumers about when they open the box.

Top product, which my boy loves! Delivered in double QuickTime!

BIG time thanks -x-

I just received my order and see that both of my packages were opened (maybe customs...no idea). These were both for gifts for a birthday present. Not only that, but the multicolor set is missing a number of bar pieces.

I ordered 2 sets of BuildrBalls 1010 for my 15 year old nephew's birthday present. He received only 1 set :(( so disappointed. I emailed Customer Service on 9th Oct with no response as yet, today is 13th Oct 2022. Also went online 12th Oct 2022 for "LIVE" chat ... hahaha waited for 12 hours and no response even though the "Chat" says 2 customer service are online. This maybe a good product but this company has no customer service nor can you contact customer service/support if anything goes wrong. Buy at your own risk!

Huge fan of the product! But I think I got a bad batch. More than 70 broken magnets out of the 432 from my jumbo set. About every 1 in 6 is broken. Bummer.

Still havent received the shipment! Showing en route for 3 weeks!

I can get a larger diameter set cheaper from another company.

I received the pkg via the US Postal Service, in a white plastic bag. The cellophane was broken open, and hard plastic containers inside were shattered. Over 1/4 of the little bars were broken in the pkg.
I emailed the company and they asked that I take pictures and send to them, which I did. I haven't heard a thing from them since. It has been 4 weeks.
Not an inexpensive product, but certainly a cheap one. With terrible customer service!

This was an Easter gift for our 12 grandson who immediately gravitated to it.