On top of rhe ring being amazing i had a great experience wirh exchanging an item. It came in a couple of days with no fuss.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I already have two of the lumaria rings in gold and have had it for maybe ten years and none of the gold has worn off at all- unlike many other jewellery designers who put a very thin coat on. I just... See more
Order was placed on Wednesday 27th March with an advertised delivery date of Saturday 30th March. Nothing arrived so chased on Tuesday 2nd April by email; only then was my order dispatched (I rec... See more
Company replied
Just received my first order from Neola today and I'm absolutely delighted. I had a couple of queries before placing the order and Andrea was very quick to reply and really helpful. The jewellery was... See more
Company replied
Company details
Written by the company
Handmade jewellery, certified sustainable and ethical. Unique designs with contemporary sculptural shapes. Crafted from 18ct Gold Vermeil and Sterling Silver with precious gemstones. Elevate your look with our award-winning rings, earrings, bracelets, and necklaces. Free UK next-day delivery. Worldwide shipment.
Contact info
1C Gondar Gardens, NW6 1EW, London, United Kingdom
- +44 20 7916 9842
- info@neoladesign.co.uk
- neoladesign.com
Beautiful pieces and good service
On top of rhe ring being amazing i had a great experience wirh exchanging an item. It came in a couple of days with no fuss.
April 10, 2026
Reply from Neola
Hello Silvia, Thank you so much for your kind words and ongoing support. It means a lot to me. Enjoy wearing your new treasures. All the best. Andrea
Advertisement
Fabulous quality and unique designs
I already have two of the lumaria rings in gold and have had it for maybe ten years and none of the gold has worn off at all- unlike many other jewellery designers who put a very thin coat on. I just bought it in silver too as I love it so much and conaistentl get comments about it!
February 1, 2026
Fabulous experience
Fabulous experience, i ordered from Australia - it came super quick and and the rings are beautiful and i'm super happy!
August 4, 2025
Bracelet wasnt as pictured
December 3, 2024
Reply from Neola
Dear Nora,
I'm sorry to hear that you are not satisfied with your purchase. We have issued you a full refund, will reimburse you for the postage, and will credit 10% of the purchase price to your account. The White Topaz gemstones are indeed tiny, so we can offer the bracelet for £49. We have not digitally enhanced the size of the gemstones in the photo, this isn't something we would do. Apologies for any inconvenience caused. All the very best.
Andrea
This was my first order with Neola
This was my first order with Neola, I don't think it will be my last. Absolutely beautiful ring delivered so quickly.
November 16, 2024
Reply from Neola
Hello Bev
So happy to hear that you love your ring. Thank you so much for your kind words - it means a lot to me! Warmest regards andrea
Advertisement
I’ve only just found this brand, WOW!
I’ve only just found this brand and wow. Such unique design and a great price. When my cocktail ring arrived I was blown away by the quality. Trying to resist another purchase. The delivery was super fast too. Can’t wait for my cruise to wear it.
October 29, 2024
Reply from Neola
Hello Eleanor, So happy to hear that you love your Pietra ring. Your kind words have put a big smile on my face. Thank you & wishing you a wonderful cruise!
So helpful
Wonderful customer after care, needed to exchange item and Andrea couldn't be more helpful. Will definitely order from Neola Design again.
April 13, 2024
Fabulous products, innovative, modern design good quality
Easy to shop, great website and modern varied designs ar affordable prices
April 14, 2024
Reply from Neola
Hello Cheryl thank you very much for your lovely review - it means a lot to me to hear this. All the best Andrea
Incredible service. Beautiful product.
I recently bought a pietra cocktail ring from Neola design. It’s really high quality. Beautiful design. Couldn’t be happier
April 15, 2024
Unprompted review
Reply from Neola
Hello thank you very much for your lovely review. Best wishes Andrea
Advertisement
Order was placed on Wednesday 27th…
Order was placed on Wednesday 27th March with an advertised delivery date of Saturday 30th March.
Nothing arrived so chased on Tuesday 2nd April by email; only then was my order dispatched (I received notification it had finally been dispatched).
No apology or response to my email at all. This was for a birthday present so needed it for the advertised delivery date. By the order not being dispatched until the following week the birthday was missed. Really disappointing service.
March 27, 2024
Reply from Neola
Dear James
I have sent you an email within an hour of receiving your email explaining that we have posted your parcel straight away, but that Royal Mail has been closed for Easter between Friday - Monday. I am sorry that you have received the parcel after the birthday, The order was placed on Wednesday 6pm and even with our signed for 24 hour delivery service the parcel would not have been delivered in time. I will resend my email from yesterday, I hope it reaches you. All the best Andrea
Gorgeous product and fast delivery
Gorgeous product and fast delivery
Love that it’s sustainably made and handmade. Will buy again
Beautiful plastic free packaging too
March 14, 2024
Reply from Neola
Hello Caroline
Thank you so much for your lovely review - it means a lot to us! Enjoy wearing your ear cuffs.
Always a pleasure…
Always a pleasure to deal with and very prompt delivery. As someone in the retail trade, I am very impressed. This is the highest rating I could give but they deserve it. Very prompt returns too!
January 3, 2024
Unprompted review
Reply from Neola
Hi Pauline, Thank you so much for taking the time to write your review. So happy to read your lovely review - it means a lot to us!
Advertisement
Good quality piece
Good quality piece. Arrived on time, nicely packaged with a personalised handwritten note - nice touch.
November 22, 2023
Reply from Neola
Hello Liliya, Thank you so much for your lovely review - it means a lot to me. So happy that you love your Pietra ring. Enjoy wearing it! Best wishes,
Andrea
Beautiful wave style gold ring
The product itself is very beautiful and exceeded my expectations. I ordered a gold ring to wear on my left thumb, and although I had thought I had ordered the correct size, it was too large. I returned it and the exchanged ring arrived 3 days later. Wonderful service and good email communication in the interim . I would highly recommend this company.
July 5, 2023
Reply from Neola
Hello Jane
Thank you so much for your lovely review - so kind of you! Very happy to hear that the size fits now perfectly and that you love your ring. Have a great day! Warmest regards Andrea
😔😪
My order was refunded without explaining why. I sent 3 email to representative and I never get any answers.
September 11, 2022
Reply from Neola
Dear Agnieszka
I am sorry to hear that there is an unfortunate matter with both our email settings.
It seems that you have not seen my original email informing you that the ring had unfortunately sold out and that we had to refund you. I emailed you prior to issuing the refund.
Please see below my previous email - it might have been blocked by your junk folder setting.
I also checked our Neola junk folders and found your two messages. We have never received your email and I would have personally responded to you straight away.
This is rather unusual for both your and my emails not to arrive. I can see your side and imagine that it is frustrating not to receive an explanation. I do very much hope that this gives you the reassurance that I did send you an email - you just haven’t seen it.
I am equally disappointed that your emails were filtered and did not arrive at our inbox - I have a small business and every customer is very cherished by myself please be reassured that I would never knowingly ignore one of my customers.
I am very sorry that you have gotten the impression and just wanted to write to you to explain that this has not been the case.
I wish you all the very best.
Best wishes andrea
Original message sent to you prior to the cancellation:
Neola Design
Dear Agnieszka,
Thank you very much for your Neola order. We have checked with all our stockists if anybody still has this ring in stock, but unfortunately it is sold out across all stores. I am so sorry to let you know that we are unable to fulfil your order and w have requested a refund from your Payment provider. You might like our Alvaro ring, which also features a white pearl set between two geometric bands.
Thank you.
Best wishes,
Andrea
Advertisement
Beautiful Jewelry
I am in the US so my order took a little while to arrive and it was well worth the wait (the wait time was definitely still within reason)! I got the wave sculptured gold ring and it is such a beautiful piece! Very subtly unique. Will be wearing this ring consistently.
August 6, 2022
I love Neola rungs!
June 24, 2022
Really lovely looking jewellery for…
Really lovely looking jewellery for gifts, and great customer service. Ethically sourced too, so you've got a clear conscience in that regard.
April 4, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.