neoprocycling.com Reviews 

160
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, most reviewers were let down by their experience overall, expressing deep disappointment with the brand. Consumers frequently pointed out that the products were poorly manufactured, featuring inconsistent sizing, cheap fabrics, and uncomfortable padding. Many people felt that the gear did not live up to expectations and failed quickly during normal use. Some reviewers were not happy with customer support, noting that representatives were dismissive, unhelpful, and took several days to reply to inquiries. Buyers also experienced major frustration when trying to send items back, noting that the business failed to issue proper refunds, offering only store credit while forcing customers to cover return shipping costs.

What people talk about most

Product

Users describe profound disappointment with the product quality and sizing consistency. Reviewers frequently... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment over garments falling apart... See more

Customer service

Clients share negative opinions on customer service, highlighting that support representatives are... See more

Return policy

Consumers find return policy to be deeply frustrating due to mandatory return shipping fees and the... See more

Refund

Customers consistently note negative experiences with refund policies, expressing frustration that cash... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered the Vercetti jersey for a race last year and the sleeves were/are insanely tight and don't stretch much at all. The chest fits perfectly fine, but the the sleeves are absurd unless you actu... See more

Rated 2 out of 5 stars

The cycling jerseys are certainly not pro cut, not quality material, not a snug aero fit. I used the size guide, and the sleeves fit nicely, but the torso is too long and roomie and bunches up. Cheap... See more

Rated 1 out of 5 stars

Purchased a medium size top as I had in the past & when it arrived it was smaller than my size small tops. When I asked for a larger size, they said I couldn’t return it. Wil never buy again from the... See more

Rated 1 out of 5 stars

When ordering, not clearly posted that you can't get a refund, only credit. Sizing off on two different items and no respond from a human when contacting customer service. I did keep one jacket,... See more


Company details

  1. Clothing Store

Written by the company

Cool comfortable kit that doesn't break the bank


Contact info

1.5

Bad

TrustScore 1.5 out of 5

160 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(160)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product at a great price

Great product at a great price. These are super comfortable & have a great chamois. Love the colour range. The leg band is very comfortable especially as I have thick legs so am prone to that dreaded sausage leg which I don't get with these. Quick delivery times & a price that cannot be matched especially at sale time. Highly recommend.

November 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Great products and service

Great products, best cycling gear I have ever purchased. The Knicks are awesome and durable, the undershirt is great, jerseys are awesome, jackets are nice and warm. The size guide was correct for me so not sure how people ordered the incorrect size. I have made a lot of orders and never had an issue.

December 26, 2022
Unprompted review
Rated 5 out of 5 stars

NeoPro - Excellent quality, range and value

NeoPro have excellent kit at exceptional prices. Been cycling over 30 years and I can quite confidently say their kit is as good as any on the market. Best knicks I have ever owned and have now been using them for 3 years. Congratulations to the NeoPro team.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great kit at affordable prices

Great kit at affordable prices.
The neopro team are constantly adding new designs and the quality of kit is amazing. They seem genuinely invested in creating great experiences for their customers.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality. Great price. Great people.

I've been riding for years and had owned many brands of cycling clothing, varying in costs and quality.
Neopro, for me ticks all the boxes. I've done 10 hr+ rides in the best and worst outdoor conditions. The quality is incredible and given the cost, being significantly affordable than most brands similar in quality is to be noted. I love the fact too that I am supporting a local Aussie brand and they're super easy to get a hold of if I need customer support. Ticks. All. The. Boxes.

November 24, 2023
Unprompted review
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Rated 5 out of 5 stars

So good!!

I’ve just received my most recent order from NeoPro, and once again, it arrived quickly, well packed and everything as it should be.
The kit is really great quality! I’ve bought a few sets over the course of this year. The Zebra kit is under the Christmas tree.
This order was one of the hoodies, an MTB jersey and some socks. I don’t know how they do it for the price!
Keep up the good work guys! Loving this kit!!

November 24, 2023
Unprompted review
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Rated 5 out of 5 stars

These guys are the real deal

These guys are the real deal. I stopped buying expensive kit from a company owned by Walmart and restocked on neopro. It's just as good and is a third of the price. On top of that Lizzi and Nick West are awesome people who are the face of their company and back what they sell. I just spent a lot more dosh on Black Friday Deals and honestly it is money well spent.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, awesome kit. Had an issue with sizing and it was fixed super quick. These are now my goto knicks

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Loyal Customer

I have been a long term customer of this amazing company. Not only it’s affordable, the quality is incredible. I am getting lots of wear from the kits I have bought over the past two years. Nick & Lizzie have a vision for their company and that’s to encourage people to get on a bicycle and just ride by ensuring their kit is affordable and fun to wear. I don’t think I would be riding a bike if I haven’t found this company! Thanks NeoPro, Nick and Lizzie for all you do!

November 24, 2023
Unprompted review
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Rated 5 out of 5 stars

I have purchased many items from NeoPro...

I have purchased *many* items from NeoPro over the last year and love them all! I ended up selling all my bibs/shorts from other brands after finding their bibs and cargo bibs to be far more comfortable and flattering to my shape! I also have short and long sleeve jerseys, a gilet, rain jacket, winter kit, socks, and other items from NeoPro, and they've all been exceptionally good quality given the price! They wash and wear well. I am a curvy girl, which is a bit anxiety-inducing when it comes to sizing in the cycling world, but found their size chart to be accurate and the fit excellent. My size chart sizing is race fit but not uncomfortable like other brands I have purchased. I do sometimes go up a size for a looser fit when it pleases me! I've also purchased multiple items for my partner, and he's been happy with everything as well.

I received timely and polite customer service when I had an issue with one item. I find their team to be engaged, interested, and quick to respond on social media channels as well. Highly recommended.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome kit

Awesome kit, great customer service and a wonderfully supportive community to be a part of. There is a reason you see riders in NeoPro kit everywhere across Australia.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company and Great Value

I’ve been a supporter of NeoPro since its conception and have nothing but good things to say about the quality of their gear and their customer service. I literally own bibs that I’ve ridden in for over 5 years and they are still going strong. Thanks so much for making cycling kit more affordable.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality/Comfort/Service

Found NeoPro through a facebook ad a few years ago, and since then haven't bought any other brand. I initially wasn't sure on sizing as I sit between sizes in almost everything I wear. Ordered a couple of different sizes to try and sent back what didn't fit. Quick responses and easy process. I wear a M/L in tshirts and ended up with a L in NeoPro kit.

Quality is great and my original order is still going strong. I have about 8 bibs and get out to ride most days. While I can tell which are my oldest, they are still comfortable and I would still do a long ride in them.

The updated fabric and cut of the jersey is a fantastic addition, with full sleeve options to keep the sun off. Fits really well and stands up to long rides with no problem.

Just received my latest order which arrived in a couple of days which was better than expected.

I have recommended them to multiple people who echo my feelings about the quality and price of the kit.

Would highly recommend!

November 20, 2023
Unprompted review
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Rated 1 out of 5 stars

Bad Business

100% agree with buyer beware! This company practices bad business. We placed an order for 3 items which NEVER arrived. Neopro blamed a shipping error. After several weeks Neopro informed us that our items were oversold and therefore our shipment couldn't be fulfilled. Eventually, our money was refunded MINUS the shipping cost. So we paid $8 and received nothing in return.

August 2, 2023
Unprompted review
Rated 1 out of 5 stars

Buy at your own risk. They make returns nearly impossible.

Ordered a short sleeve jersey (USA design). The jersey itself was actually pretty ok, except for the fact that it had a little hole in the front. I wrote Neopro about this situation, with attached pictures, and they replied that because I had already removed the tags (attached with a string) that they would not be taking the product back! Furthermore, they said they QC every product before they ship them out, therefore, I must somehow caused this hole in garment in the process of trying it on. Really?! So - no refund, no return, no replacement jersey.

Another thing - not sure how those reviews on their website are gathered, there is no option to enter a review. They must have disabled it or something for people like me who aren't happy with their practices. I also couldn't filter for the 1 or 2 star reviews to read them. Dodgy.

July 3, 2023
Unprompted review

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