Well I am going to do an impact sandwich. Good, needs improvement and then good. Good 1) Easy to order on website. 2) Quick notification from seller with proposed timeline. 3) DHL Shipp... See more
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Review summary
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Update on my delivery and updating old bad Review , Sabers did came month and half or even two later, aparently was problem in adress. I was glad it wasnt some low budget shit, got my luke s ep3 just... See more
Company replied
I ordered a saber from Neo Sabers recently, and honestly, my experience was so good. I was a bit hesitant after reading about shipping delays and support issues, but my order arrived within the estima... See more
Company replied
I recently got the Anakin lightsaber from Neo Sabers and I’m very impressed with the quality. The hilt design is highly accurate and feels solid in hand, great balance for spinning. The blade is b... See more
Company replied
Contact info
1332 4th Street, Unit B , 94710, Berkeley, United States
- (707) 509-3253
- support@neosabers.com
- neosabers.com
4.1
Great
365 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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Disappointed
Good product but hard to assemble/disassemble; no proper instructions, i had to look for YouTube videos of other buyers just to get it going. Was told to trust warehouse on type of free sabers, did so, but disappointed on the sabers they chose. I only needed the sound effects, no other sounds or phrases telling me the Jedi type. Chat services pushed everything on the responsibility of support. Extra parts, such as belt clips, are not worth it. Asked for a refund on a saber because of poor quality, was given a $20 off code. I bought a saber advertised to arrive before Christmas guaranteed, arrived 2-3 days after.
DO NOT RECOMMEND
December 20, 2025
Unprompted review
Reply from Neosabers
We’re sorry to hear about your experience and truly appreciate your detailed feedback. We apologize for the lack of clear instructions, the disappointment with the free sabers. This is not the experience we aim to provide.
Please share your order ID so we can review this properly and assist further.
-Team NEO Sabers
flora was great
flora was my helper and helped me get replacement screws for my saber :D
December 24, 2025
Unprompted review
Reply from Neosabers
Thank you so much for your kind feedback! We’re really happy to hear that Flora was able to help you get replacement screws for your saber 😊
If you need any further assistance, please don’t hesitate to reach out. Enjoy your saber!
-Team NEO Sabers
I ordered shoes from this stupid…
I ordered shoes from this stupid website on the 13th it is now the 20 th and fed ex doesn't even have the package. They just created the tracking but thats all
December 13, 2025
Unprompted review
Reply from Neosabers
Thank you for reaching out. We’d like to clarify that we do not sell shoes, and after checking our system, we’re unable to locate any order under your details.
It’s possible the tracking number may belong to a different seller. We recommend contacting the store you placed the shoe order with for further assistance.
Please let us know if you believe this review was sent to us in error or if there’s anything else we can help with.
-Team NEO Sabers
Scammer website
As many have said before me, this is a scam site. I’m only reviewing in hopes that I can prevent others from fraud. After my purchase, my info was sold to other companies. Our email was flooded with junk, and within 24 hrs money was wired from our credit card. This website needs to be shut down.
December 10, 2025
Unprompted review
Reply from Neosabers
We’re sorry to hear about your concerns. We want to assure you that we are a legitimate business and do not sell or share customer information. All payments are processed securely through encrypted third-party gateways, and we never have access to full card details.
If you placed an order with us, please contact our support team so we can look into this for you.
-Team NEO Sabers
Do NOT buy
1. Ordered saber
2. Waited several days
3. Inquired via email as to if and when it would ship. Received response to "Just wait, they meticulously test the product before shipping.
4. Finally received saber.
5. Turned on saber, speaker was blown. Making horrible cracking sounds.
6. Tested other features, unable to adjust volume, no drag mode (profie 2.2) and a few more were missing.
7. Checked SD card, sound files were there, config file wasn't finished only had swing and clash programmed.
8. Contacted support, 5 days and still trying to get them to get with the program as they only reply to emails once a day.
December 3, 2025
Unprompted review
Reply from Neosabers
We sincerely apologize for the inconvenience you’ve experienced with your order.
Please rest assured that our support team is actively working to resolve your issue on a priority basis. Your satisfaction is our top priority, and we are committed to ensuring that your saber functions exactly as it should. And we truly appreciate your patience while we work toward a proper resolution.
Thank you for bringing these concerns to our attention. We will do our best to make this right for you as quickly as possible.
-Team NEO Sabers
Couldn’t ask for better customer…
Couldn’t ask for better customer service! Hopefully be ordo here soon!!
December 10, 2025
Unprompted review
Reply from Neosabers
Thank you so much for your kind words! We truly appreciate your support and are happy to hear you had a great experience with our customer service. We hope your order arrives very soon
May the Force be with you!
-Team NEO Sabers
Wish I can give a zero star here
Wish I can give a zero star here. Put 2 orders in during black friday sale. One order didn't receive the promotional saber. Said it was automatically added to the order no promo required. And the other order just received a Promotional item. Did a B1G2.. Unfortunately it doesn't even light up. When you respond to my review have a good explanation to my fiance how come we're not having light sabers at the wedding now.
December 9, 2025
Unprompted review
Reply from Neosabers
We are truly sorry to hear about your experience, and we sincerely apologize for the inconvenience and disappointment this has caused, especially with something as meaningful as your upcoming wedding. This is absolutely not the level of service or quality we aim to provide.
Regarding the missing promotional saber and the non-functional one you received, our team is already reviewing your orders in detail to understand exactly what went wrong. We want to reassure you that our support team is getting back to you promptly and will resolve this for you as quickly as possible.
We understand how important this was for you and your fiancée, and we truly regret the frustration this situation has caused. Thank you for bringing it to our attention, and please allow us the opportunity to make things right for you both.
-Team NEO Sabers
These sabers are assembled hastily
These sabers are assembled hastily, and you can tell. I have yet to recieve a saber from them that doesnt have some issue. My latest order was for black friday and i got the kestis bundle, but boy was I let down. The saber itself is massive in size, but it was defective from the get go, as was the "free saber", and they are both basically paperweights. Customer service is a joke, as they have to "talk with the engineers". Here's an idea, replace the products and let the engineers figure it out when the returns come back,
November 21, 2025
Unprompted review
Reply from Neosabers
We’re very sorry to hear about your experience. We apologize for the delay while our team reviews the issue. Please rest assured your case has been prioritized, and we will work on sending a replacement as quickly as possible.
Thank you for your patience, and again, we’re truly sorry for the inconvenience.
Sorry for you luck attitude
Chatted with them for a while on the free sabers they offer got some examples, was told to trust the staff and their choices to match the ascetic of the Vengeance Hilt by quality and design... welp I got met with a Walmart flashlight as a hilt for one of them. Tried to chat with them again to express my distrust and dislike and was met with a sorry for you luck attitude... next time I will be buying from RX sabers where I get to choose my free hilts.
December 4, 2025
Unprompted review
Reply from Neosabers
Thank you for sharing your feedback with us, and we sincerely apologize for your experience. The complimentary sabers are selected at random from our warehouse, and the examples provided earlier were meant only to give an idea of the style and collection they typically come from, not an exact match. Each free saber is still a complete, functional unit, but we understand that expectations can vary, especially when aesthetics are important.
If there’s anything else we can review or assist you with regarding your order, please feel free to reach out, we’re here to help.
-Team NEO Sabers
Reply from Neosabers
Thank you for your feedback! We’re glad to hear your order arrived in a timely manner. If there’s anything else we can assist you with or if you need help choosing your next saber, feel free to reach out, we’re always here to help.
-Team NEO Sabers
Scam company
Scam company, found website online and the sabers looked decent on the page but once received in person the sabers did not look like the pictures online and felt extremely cheap. In the process of a refund now, good thing I used my credit card, these people are a nightmare.
November 28, 2025
Unprompted review
Reply from Neosabers
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s never our intention for any customer to feel disappointed with their order, and we understand how frustrating this must have been for you.
Please rest assured that our team has been responding to your emails regarding the refund process, and we’re committed to resolving this for you as smoothly as possible. If there’s any additional detail you’d like us to review or anything else we can assist with, please let us know, we’re here to help and make things right.
-Team NEO Sabers
Wonderful sabers at competitive prices!
Wonderful sabers at competitive prices! Exceptional customer service if a problem should arise for you. I can’t recommend Neo Sabers highly enough! They’re fantastic!
November 13, 2025
Unprompted review
Reply from Neosabers
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the sabers and that our prices and customer service stood out to you. Your recommendation truly means a lot to us. If you ever need anything or have questions about your next saber, we’re always here to help.
May the Force be with you!
-Team NEO Sabers
amazing customer service!
amazing customer service!
Lisa was a huge help in answering my questions and everyone helped me towards my buy for a proffie saber! great experience, shipped relatively fast, will order again
November 26, 2025
Unprompted review
Reply from Neosabers
Thank you for your review! We’re happy to hear Lisa and the team were able to help you find the right Proffie saber. Glad your experience and shipping were smooth. Enjoy your saber, and we look forward to seeing you again!
-Team NEO Sabers
Great Experience for a star wars fan
this is coming from a massive prequel star wars fan so i would just like to say how much it meant to me to have Help from flora to help me find my favourite light sabe to duel on christmas day with my friend who loves genshin if any of you get flora you will know how lovely she is when u get her.
November 27, 2025
Unprompted review
Reply from Neosabers
Thank you so much for sharing this! We’re thrilled to hear Flora helped you find the perfect lightsaber. It means a lot to know your Christmas duel is going to be extra special. We’re glad you had such a great experience!
-Team NEO Sabers
Terrible service experience
Got my order wrong, sent me wrong lightsabers, reported delivered when wasn't, jam-packed one of the crates so it damaged the darksaber I ordered. For as much as they cost, I expected better customer service and handling.
November 5, 2025
Reply from Neosabers
We’re truly sorry to hear about your recent experience. This is far from the level of quality and care we aim to provide, and we understand how disappointing it must have been to receive the wrong items and to discover damage due to improper packing. Thank you for bringing this to our attention.
We want to assure you that we’ve already taken action: your replacement order has been shipped, and the tracking information has been sent to you via email. Thank you for giving us the chance to put things right.
May The Force Be With You!
-Team NEO Sabers
Great quality product
Great quality product with great sound and lighting effects for a more affordable saber
November 5, 2025
Reply from Neosabers
Thank you so much for your kind words!
We’re really glad to hear that you’re enjoying the quality, sound, and lighting effects of your saber. Providing great value at an affordable price is exactly what we aim for.
May The Force Be With You!
-Team NEO Sabers
Best $500 I ever spent.
I recently purchased the Vortex LSW Xenopixel and I absolutely love it. I've bought from Imperial Workshop, Vaders Sabers and a few other smaller ones, but Neosabers has been the best.
The detail and all the parts that make the hilt are strong, well made, and make the saber a work of art.
The electronics frame is strong, I've had issues with the frame breaking with other companies.
The app for the xenopixel is awesome, and though there are some connectivity range issues, I'm still able to use it ok.
The customer service is amazing, I had a small issue with a part and they went above and beyond to help me fix it.
Shipping times are reasonable, but still keep me watching at the window after like 3 days. Mine arrived a few days early as well. Next time I buy, I'll buy from them, and you should too.
November 16, 2025
Reply from Neosabers
Thank you so much for your amazing review!
We’re thrilled that you loved the Vortex LSW Xenopixel and had a great experience with our build quality, app features, and customer service. We’re glad your order arrived early too!
We truly appreciate your trust and look forward to serving you again.
-Team NEO Sabers
Resolved Shipping Issue
I was able to speak with a very polite and understanding customer service rep who assured me that my second item would be delivered within 4 or 5 days. It was received 3 days later so I am changing my review. However a clear notice and/or tracking info showing that the 2 items ordered would be shipped separately would have avoided the confusion.
November 9, 2025
Reply from Neosabers
We’re truly sorry for the delay. We completely understand your frustration. Your order was delivered on November 10, and we sincerely apologize for the inconvenience caused. Our agent will be reaching out to you shortly to assist you further, and we truly look forward to serving you again with your next order.
-Team NEO Sabers
Arrived a little later than expected
Arrived a little later than expected, but the saber is great quality and a lot of fun.
November 11, 2025
Reply from Neosabers
Thank you for your feedback! We're glad to hear you’re enjoying the saber and pleased with its quality. We apologize for the slight delay and truly appreciate your patience and understanding.
-Team NEO Sabers
Awesome customer service
I had some questions so I decided to try and use the chat button on their website. I received a reply from Flora within no time! She was very kind and helpful and even assisted me with the tracking and delivery process information I had asked about.
I purchased my very first lightsaber from Neosabers because I loved the layout of their website, the prices seemed to be the best compared to other websites, and their staff was very helpful and friendly, which is a big deciding factor for me! I can't wait for my Mulan double bladed lightsaber to arrive! Thank you Flora for being great, and thank you Neosabers for the experience!
May the force be with you all.
November 4, 2025
Unprompted review
Reply from Neosabers
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Flora was able to assist you quickly and kindly. It’s great to know you enjoyed your experience with Neosabers, from our website to the support team.
-Team NEO Sabers
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