Connor went above and beyond to handle my Clients needs and as an Agent, I couldn't ask for better service!! Neptune is amazing for Flood Coverage and their Team is super responsive! 101 out of 10 wou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with many agents..I admit, I ask a lot of questions so I understand what I am buying...Plus this was a confusing transition from Palomar to Neptune via USAA with changes in coverage and to tra... See more
Company replied
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such pa... See more
Company replied
Nicole St Williams was FABULOUS and went above and beyond to help me. She responded so quickly to my question, and then kept going with me when I had follow-up questions and difficulty getting onto t... See more
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Company details
Written by the company
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers. Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Contact info
400 6th St S. Ste 2, 33701, Saint Petersburg, United States
- 727-202-4815
- support@neptuneflood.com
- neptuneflood.com
4.5
Excellent
307 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The person from Neptune Flood Insurance…
The person from Neptune Flood Insurance that we spoke to on the phone was very helpful.
April 16, 2024
Reply from Neptune Flood
Thank you for the review, John!
Quick and easy and reasonable cost
April 2, 2024
Reply from Neptune Flood
Thank you for the review, Thomas!
You made it so easy!
You made it so easy. I was preparing for days of torture to find and get flood insurance. Neptune had me covered in minutes. Thank you,easy breezy!
April 5, 2024
Reply from Neptune Flood
Thank you for the review, Kimberlee! We're thrilled to hear our platform made it quick and easy to get covered.
Reply from Neptune Flood
Thank you for the review, Sue!
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Great customer service
Great customer service and easy to manage and pay your flood insurance online.
March 28, 2024
Reply from Neptune Flood
David, thank you for the review! Our team works hard to make the process as simple as possible.
Great customer service 🎉
The quick response and service for my immediate request was done with ease -thank you for all your help.
March 20, 2024
Reply from Neptune Flood
JG, thank you for the review! We're always here to answer any questions you may have about your policy.
My renewal my rate was $450 more from…
My renewal my rate was $450 more from last year. The person that worked with me was very kind and we did some digging and found out that the quote was for a different home. I’m glad I checked on it and I’m glad that he helped me With the “for this year.
March 20, 2024
Reply from Neptune Flood
Brenda, we're glad to hear our team was able to resolve your question quickly. Thank you for trusting Neptune to protect your property.
It was good and great and also very affordable, and they try to help you and make sure you can afford it
It was good and great and also very affordable for people who on a fix income
March 15, 2024
Reply from Neptune Flood
Thank you for the review, Ada!
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Customer service is phenomenal
Customer service is phenomenal. I am happy with their product and pricing.
March 19, 2024
Reply from Neptune Flood
Thank you for the review, Charlene! We have a great team here at Neptune, always ready to help you get coverage at a great price.
Reply from Neptune Flood
Thank you for choosing Neptune and leaving us a review, David. Please reach out if we can help you in any way with your policy.
Great Service
My underwriter followed up, revised my quote as needed and was very helpful. Bound coverage for a higher limit and at less premium than FEMA.
March 8, 2024
Reply from Neptune Flood
Thank you for the review, Bethany! We love to hear our team was able to help you get your policy just right to meet your needs.
Easy
Easy, everything online, helpful customer service when I needed to modify my policy
March 10, 2024
Reply from Neptune Flood
Thank you for the review, Shannon!
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Reply from Neptune Flood
That's not what we like to hear, Chris! Someone from our team will contact you to discuss your feedback.
Reply from Neptune Flood
Thank you for the review, Matt!
Reply from Neptune Flood
Hi Glenn, thank you for the review. We're glad to hear our team made the flood insurance process extra easy for you! Our team is always available if you have any additional questions about your policy. Thank you for choosing Neptune.
I attempted to purchase a policy…
I attempted to purchase a policy through Neptune. I added my payment information on their website, and only then did they allow me access to read the fine print. Upon reading the fine print, I elected not to purchase the policy. But it was too late, they had already taken my money. Now they are slow walking getting me the refund and refusing to allow me to talk to senior management to get the refund turned around in a timely manner.
Bottom line, no thanks, I will never use Neptune in the future for anything.
March 5, 2024
Unprompted review
Reply from Neptune Flood
Thank you for your feedback. Once you submit your payment information and purchase a policy, we need to allow the initial payment to clear before issuing a refund. Once the payment is cleared, our team can initiate the refund.
We are aware you are already working with our Customer Success team who has taken the appropriate steps to initiate your refund. Please continue working with our team if you need additional assistance.
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Reply from Neptune Flood
Thank you for the review, Donna!
Your customer interface is great
Your customer interface is great, easy to understand and almost a pleasant experience, built in the customers odds are!
February 29, 2024
Reply from Neptune Flood
Thank you for the review, William! Our team focuses on making the process as easy as possible. We're delighted to hear you had a pleasant experience.
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