I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
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Review summary
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Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
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Jay at Nerdused was just fantastic
Jay at Nerdused was just fantastic! He stuck with me all the way to get my product registered and never gave up on me when I ran into a couple of issues (my fault).It was such a pleasure dealing with him and I have always had great outcomes when I have run into an issue (again my user error,not Nerdused fault). Great company with great service, knowledgeable employees and great prices. I really like this company : ) Thank you Jay!
April 13, 2026
Unprompted review
Reply from Nerdused
Hi Stonecreek Cabins, thank you so much for the wonderful 5‑star review!
We truly appreciate you sharing how Jay stayed with you through the registration process and helped work through those hiccups — even when they weren’t on our side of things. It means a lot to hear that his patience, knowledge, and dedication made the experience a positive one. We’re grateful for your continued trust and are always here if you need a hand again.
Thank you for trusting Nerdused
Restored Fully!
After updating my MacBook the Office was not activated. I forgot my password, therefore, I have to purchase a new product key. Nurdused offered a very cheap MS Office price and it was a lifetime key. After installing the app and activated - BOOM! free to go.
I strongly recommend that this guys a genius!
April 14, 2026
Unprompted review
Reply from Nerdused
Hi Vaikini, thank you so much for the glowing 5‑star review!
We’re sorry you ran into activation trouble after updating your MacBook, but we’re really glad we could help get you back up and running quickly with an affordable lifetime Office key. It’s great to hear everything activated smoothly and you were good to go right away — that “BOOM!” made us smile. Your recommendation truly means a lot to our team. We’re always here if you need support again in the future.
Thank you for trusting Nerdused
Reply from Nerdused
Hi Kev, thank you so much for the 5‑star review! We’re glad to hear everything was delivered promptly and matched exactly what you expected. Keeping things simple, fast, and reliable is what we aim for every customer. We truly appreciate your support and hope to help again whenever you need us.
Thank you for trusting Nerdused
Quick purchase and a very nice support…
Quick purchase and a very nice support team ! I recommend them
April 13, 2026
Unprompted review
Reply from Nerdused
Hi Tarek, thank you for taking the time to leave us a 5‑star review!
We’re glad to hear your purchase was quick and that our support team made a positive impression. Your recommendation truly means a lot to us and helps others feel confident choosing Nerdused. If you ever need assistance in the future, we’re always here and happy to help.
Thank you for trusting Nerdused
Visio 2024 Pro Software
Great price, fast fulfilment, and perfectly written installation instructions made the acquisition of Visio 1024 Pro a breeze! I would definitely purchase from Nerdused again!
April 11, 2026
Reply from Nerdused
Hi there, thank you so much for taking the time to leave us a 5‑star review!
We’re really glad to hear that the pricing, fast fulfillment, and clear installation instructions made getting Visio 1024 Pro such a smooth experience. Feedback like yours lets us know we’re on the right track and motivates our team to keep things simple and reliable. We truly appreciate your support and look forward to helping you again whenever you need us.
Thank you for trusting Nerdused
Reply from Nerdused
Hi Richard, thank you so much for the kind words and for taking a moment to leave a 5‑star review. We’re really glad to hear you had a positive experience with us. Your feedback means a lot to our team and motivates us to keep delivering the same level of service. If you ever need anything down the road, we’re always happy to help.
Thank you for trusting Nerdused
Software purchase was fast and simple…
Software purchase was fast and simple -- but, unexpectedly, the tech support after purchase was AMAZING -- Justine and Jay dealt quickly and efficiently with the concern I was having, and my new install is now working perfectly. Would definitely purchase from Nerdused again!!
April 10, 2026
Reply from Nerdused
Hi JL, thank you so much for the glowing review and for taking the time to share your experience. We’re thrilled to hear the purchase process was smooth and that Justine and Jay were able to jump in and resolve your concern quickly. Knowing your new install is now working perfectly is exactly the outcome we aim for. We’ll be sure to pass along your kind words to the team—they’ll really appreciate it. We’d be more than happy to assist you again anytime you need us.
Thank you for trusting Nerdused
No surprises
No surprises. Great price. Software is exactly as described. While the purchase acknowledgement with product key was fast, the download process was convoluted. I followed the steps as instructed, and eventually the software installed to new laptop just fine.
April 6, 2026
Reply from Nerdused
Hi Jr, thank you for the 5‑star review and for sharing such thoughtful feedback. We’re glad to hear the pricing met your expectations and that the software worked exactly as described once installed. We do apologize that the download process felt convoluted, and we appreciate you sticking with the steps until everything was set up successfully on your new laptop. Your note is helpful and shared with our team as we continue improving that experience. If you ever need assistance in the future, we’re always here to help.
Thank you for trusting Nerdused
YOU HAVE FOOLED ME
YOU HAVE FOOLED ME, IT'S NOT 365 OFFICE 25, ED E THE NEW LICENSES FOR STUDENTS THAT ONLY RUN IN THE CLOUD, IT CAN'T BE INSTALLED ON THE COMPUTER, AND AT THE END OF THE DAY IT'S LIKE THE FREE PLAN. I'M GOING TO REPORT YOU TO VISA MPOLR SCAM IF YOU RETURN MY MONEY. I GIVE YOU TWO DAYS
April 9, 2026
Reply from Nerdused
Thank you for sharing your concerns — we’re truly sorry for the frustration this situation has caused. We understand your expectations regarding the Microsoft 365 license, and we apologize for the confusion around the product details. To address this properly, one of our support agents has already reached out to you directly via email to review the issue and assist with the next steps, including processing a refund if applicable. Please reply to that message so we can resolve this as quickly and fairly as possible. We’re committed to making this right and appreciate the opportunity to do so.
Thank you for trusting Nerdused
Publisher is my go to
First of all thanks for having this program so I can use it forever. I was very upset when Microsoft said they were no longer going to have Publisher. I've used it for probably 20 years! It was and is now my go to to do everything. I want to thank you for your Chat as it helped me decide to just go for it. I deleted all other Microsoft programs related to this and downloaded! I'm a very very happy camper now.
April 10, 2026
Reply from Nerdused
Hi Debby — thank you so much for the wonderful 5‑star review and for sharing your story with us. We completely understand how upsetting it was to hear about Publisher being discontinued, especially after 20 years of relying on it, and we’re genuinely glad we could help you keep using the program you love. It’s great to hear our chat support helped you feel confident moving forward and that everything downloaded smoothly. Knowing you’re a “very happy camper” truly makes our day. If you ever have questions or need help down the road, we’re always here for you.
Thank you for trusting Nerdused
esma was really quick and helpful with…
esma was really quick and helpful with my purchase
April 11, 2026
Unprompted review
Reply from Nerdused
Hi there! Thank you so much for the kind 5-star review!
We’re thrilled to hear that Esma was quick and helpful—she’ll be so glad to know your purchase experience went smoothly.
Our team works hard to make every interaction easy and supportive, and feedback like yours truly means a lot to us.
If there’s ever anything else we can help with, we’re always here.
Thank you for trusting Nerdused
I purchased a dual license for Office…
I purchased a dual license for Office 2024.
After installation, I realized that Office 2021 had been installed.
Not exactly what I ordered.
April 9, 2026
Reply from Nerdused
Hi Jan, thank you for your review and for sharing what happened.
We’re sorry for the confusion—receiving Office 2021 instead of the 2024 version you purchased isn’t the experience we want for you.
This sounds like a simple mix‑up, and our support team can quickly get you set up with the correct Office 2024 license.
Please reach out to us via your order confirmation email or contact our support team directly, and we’ll take care of it right away.
We appreciate you giving us the chance to make this right and improve your experience.
Thank you for trusting Nerdused
Reply from Nerdused
Hi Tom, thank you for taking the time to share your experience with us!
We’re really glad to hear you were happy with both our support and our pricing—that balance is something our team works hard to deliver.
If you ever need assistance in the future, we’re always here and happy to help.
Thank you for trusting Nerdused
I changed my mind about a purchase
I changed my mind about a purchase. I contacted the site to see if it was possible to get a refund. They accommodated me quickly and without any problem.
April 3, 2026
Reply from Nerdused
Hi there, thank you so much for your 5-star review!
We’re glad we could help when you changed your mind and that the refund process was quick and hassle-free for you.
Our goal is always to be flexible, fair, and easy to work with, so it’s great to know that came through in your experience.
If you ever need anything else or have questions in the future, we’re always here to help.
Thank you for trusting Nerdused
Process was easy
Process was easy, but some how i lost out on getting my activation code. I am trying to get in touch with them now and if that works out I''ll sing their praises.
April 9, 2026
Reply from Nerdused
Hi Mark, thank you for your 5-star review and for sharing your experience with us.
We’re glad to hear the process was easy, and we’re genuinely sorry for the hiccup with receiving your activation code—that’s understandably frustrating.
You did the right thing by reaching out, and our support team will make sure you get your code as quickly as possible.
If you haven’t connected with us yet, please reply to your order confirmation email or contact support directly so we can resolve this right away.
We appreciate your patience and look forward to turning this into a great end-to-end experience for you.
Thank you for trusting Nerdused
Jay was a great help with the install!
Jay was a great help with the install!
April 10, 2026
Unprompted review
Reply from Nerdused
Hi there, thank you for the fantastic 5-star review!
We’re so glad to hear that Jay was a great help with your installation—our team loves making sure everything goes smoothly from start to finish.
If you ever need assistance again, we’re always here and happy to help.
Thank you for trusting Nerdused
Excellent after-sales service!
The software was not appropriate for me and I received a good understanding and a refund.
I really appreciate!
April 7, 2026
Reply from Nerdused
Hi Luca, thank you so much for your 5-star review and for sharing your experience.
We’re really glad to hear that even though the software wasn’t the right fit, our team was able to understand your situation and process a refund smoothly.
Making sure our customers feel supported and treated fairly is very important to us, and we appreciate your kind words.
If you ever need help again or have questions in the future, we’d be happy to assist.
Thank you for trusting Nerdused
Login Issues
Login Issues
I have had a few issues with login and storage. Jay was very helpful. The company as a whole has always give me fast and helpful consumer service. I would highly recommend dealing with the. Great job Jay and team!
April 9, 2026
Unprompted review
Reply from Nerdused
Hi Jeff — thank you so much for the 5-star review and for sharing your experience with us. We’re sorry for the login and storage hiccups, but we’re really glad Jay was able to step in and help get things sorted quickly. Your kind words about our fast and helpful customer service truly mean a lot to the entire team. We’ll be sure to pass along your shout-out to Jay and the rest of the crew. If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
I have never had an issue with this…
I have never had an issue with this company, nor products. Today was an exception. One of my licenses failed to authenticate and I reached out for assistance. Fast, kind, and courteous was the response I received and they got me up and running in no time. Thanks a billion!
April 10, 2026
Unprompted review
Reply from Nerdused
Hi Scott — thank you so much for the 5‑star review and for your continued trust in Nerdused. We’re sorry for the brief licensing authentication issue you ran into, but we’re really glad our team was able to respond quickly and get you back up and running. Your kind words about the fast, courteous support truly mean a lot, especially coming from a long‑time customer with such a great track record with us. If you ever need assistance again, we’re always just a message away.
Thank you for trusting Nerdused
Was a good experience overall
Was a good experience overall, and the product actually works (thanks for not being a scam!)
W company!!!
April 9, 2026
Reply from Nerdused
Hi Brandon — thank you so much for taking the time to leave us a 5-star review!
We’re really glad to hear you had a good overall experience and that the product worked exactly as expected. Your comment genuinely made us smile—earning trust and delivering real value is what we’re here for. If you ever need help or have questions down the road, our team is always happy to assist.
Thank you for trusting Nerdused
— Nerdused Team
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