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NerdWallet Reviews 3,357

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TrustScore 3.5 out of 5

3.5

Financial Institution
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found the user experience to be straightforward and appreciated the ease of navigating the website. People often mentioned that the service made it simpler to find various options, eliminating the need to search multiple sites. The process of applying for financial products was frequently described as quick and easy. However, some people were dissatisfied with the pricing, noting that the rates offered were often much higher than advertised or expected, especially for those with good credit. A few other people also felt that the payment process was problematic, with some concerns regarding charges or issues after selecting a lender. Additionally, some customers mentioned receiving frequent communications after using the site for quotes.

What people talk about most

Price

Users describe negative interactions with price, frequently citing advertised low interest rates (e.g.,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and speed of various... See more

Website

Clients share ambiguous opinions on the website. Many reviewers express significant dissatisfaction,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service, highlighting... See more

Payment

Consumers find payment to be negative, often encountering issues such as hidden fees, unexpected charges, and... See more

Based on these reviews

Rated 4 out of 5 stars

Quick response with basic personal information to get pre approval and rate possibilities from several lenders showing varying lengths of lend, some with lender fees some without, and amounts requeste... See more

Rated 3 out of 5 stars

Auto loan rates were crap! I have two pre approvals for a full 1% less than the offers from Nerdwallet. Do you homework, check multiple sources before making a decision.

Rated 3 out of 5 stars

Rates too high. Too many spam calls immediately after. Credit Karma had better rates from the same companies and had even more options. This was fast to see offers though.

Rated 4 out of 5 stars

I use need wallet for most of my financial inquiries. From CC comparison to better understanding types of banking accounts and loan understanding I love how simple and approachable they make the infor... See more

Company details

  1. #100 of 104 best companies in Financial Institution
  2. #3 of 3 best companies in Review Site

Written by the company

At NerdWallet, we believe that everyone should be able to make financial decisions with confidence. We’re building a team of Nerds with the knowledge, passion, and skills to make that happen. Use our trusted, objective ratings and reviews to make smarter financial decisions with NerdWallet’s.

Contact info

3.5

Average

TrustScore 3.5 out of 5

3K reviews

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 1 out of 5 stars

Horrible

Horrible! Much better rates elsewhere. I have a lot of my persona info to get horrible rates. Do not come here to shop.

January 24, 2026
Rated 1 out of 5 stars

You might need to change your phone number…

I was just checking my rates and before I could even see what the rate was, my phone started blowing up. I have had over 30 calls within 30 minutes of looking at this website and the calls come from different numbers -same company so you continually have to block numbers.

January 23, 2026
Rated 1 out of 5 stars

I was not offered a loan

I was not offered a loan. Instead, I was sent to a debt relief company. I have good credit and none of my payments have been late. I just wanted to combine my balances into a loan due to high APR's on my credit cards.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

The the current personal Staff…

The the current personal Staff talking to me right now is really extremely helpful friendly understanding and seems easy to talk too and approachable and explain well the terms and procedures conditions as well and even I won’t get approved I will still be okay and appreciate him tried to help people like me thank you

January 17, 2026

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