The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more
Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more
I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more
Company details
Written by the company
Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.
Contact info
United Kingdom
- neretravel.co.uk
4.4
Excellent
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Sleek and durability approved
March 21, 2026
Returning as when arrived case was so…
Returning as when arrived case was so dirty that my hands were covered getting out of packaging.
Did not get any reply from emails sent to customer services.
May 4, 2026
too big for me 66/65 i want 56 size but…
too big for me 66/65 i want 56 size but 66/65 too big i didn’t expect .and inside jipper broken i found .
April 22, 2026
Reply from Nere Travel
Hi Sanjida - we are sorry to note the issue with your luggage and depending on the circumstances this may be something that is covered under our warranty. If you contact our customer service team at customercare@neretravel.co.uk they will be happy to advise further
Speedy delivery and quality suitcases I…
Speedy delivery and quality suitcases I bought 3 piece set got a great discount I would highly recommend Nere products quality materials and outstanding design
April 27, 2026
The zip was difficult to close.
April 26, 2026
Ordered and delivered within 2 days the…
Ordered and delivered within 2 days the case look great can’t wait to go on holiday to use them .
April 26, 2026
This is our second Nere case
This is our second Nere case. We are buying them in every size. Great quality, durable and they look great.
April 19, 2026
Very good quality product which arrived…
Very good quality product which arrived quickly. Thank you.
April 16, 2026
Great product
A gift for my daughter and she is delighted.
The service was great, good communication.
April 22, 2026
The customer service was excellent when…
The customer service was excellent when I reported that my parcel had been taken to the wrong address by DPD.
April 21, 2026
Very good quality luggage
Very good quality luggage, this is my second purchase, good packing solutions inside the cases, I would recommend purchasing one of case covers to prevent any scratches and dirt to ruin your case.
April 21, 2026
Awful company they don’t reply to your…
Awful company they don’t reply to your emails and the quality of the suitcases are shocking. They scratch easily. Poor customer service been chasing them for 2 weeks. AVOID
Order number NU28420. And no they did not reply to me for 2 weeks and still counting!!
Edit I have sent numerous emails from a different email and even got an automated confirmation email from you guys saying you will respond to me soon. I’ve sent many photos and you haven’t responded to me. I’ve checked junk and nothing there.
April 24, 2026
Unprompted review
Reply from Nere Travel
Hi Kat our records indicate that our service team have sent several replies to you and are currently waiting for a response from you to their last email - if you are not receiving these and have checked your Spam/Junk folders we would recommend contacting us from a different email address
Perfect cabin luggage
Beautiful looking product - I love the colour! Quality looks great too & the delivery was super quick.
April 10, 2026
Very disappointing
Very disappointing. The case lasted only 2 trips - so didn't do as expected - quality issues? No response at all to several emails sent to Customer Services so any warranty is worthless. We wouldn't buy again.
March 31, 2026
Reply from Nere Travel
Hi Shirley - we are sorry to note the damage to your luggage which as this was during transit and is consistent with mishandling by airline groundstaff is not covered under the terms of our warranty as its not a manufacturing defect. In this instance we would recommend contacting the ticketing carrier to raise a baggage irregularity claim as airlines do have a duty to repair, replace or otherwise compensate passengers for damage to luggage in transit. We can see that our service team sent a response to you on the 07th April to this effect so maybe check your spam if this was not received
Overall good service
Ordering was easy on line and delivery was prompt. Packaging was good but not over the top and the case arrived in excellent condition. I had reason to contact the customer service team on another matter and they confirmed the status of my order which was helpful. I already owned a smaller Nere case in the same range so knew the quality was good. The larger case didn’t disappoint on that either.
April 14, 2026
So good we bought another two sets of…
So good we bought another two sets of packing cubes. Great price and delivered very quickly.
April 12, 2026
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