The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more
Gorgeous little cross over bag . Exactly what I was looking for . Room for my phone , small purse and inhaler and a zip compartment for my keys. Perfect size to take when exploring on holiday and a lo... See more
I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more
Company details
Written by the company
Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.
Contact info
United Kingdom
- neretravel.co.uk
4.4
Excellent
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Missing Items
Ordered on the 18/11/25 during the sales and as of 12/12/25 i have still not received any items. I have emailed twice and there has been no reply from the customer service team....
I do not see a DM! NU22833
December 12, 2025
Unprompted review
Reply from Nere Travel
Hi without an order number or contact details we are not able to locate your order to pass to our service team but if you can please reply to the DM we have sent we will get those details across and the team will provide an update for you directly
Good website and quick delivery
December 5, 2025
Luggage delivered and sorted
Luggages delivered quickly. Had an issue with the luggage wheel. They replaced the luggage. Would definitely buy from them again.
December 28, 2024
I purchased one suitcase but was…
I purchased one suitcase but was charged twice and only received one item. The customer service team handled the situation very poorly and unprofessionally. I had to go back and forth over email just to prove that I was charged twice and never received a second item.
There was no real effort to help me, no compensation offered—just a message asking me to "understand that mistakes happen." Meanwhile, my money was missing from my account for four weeks before they processed a refund.
Overall, a very frustrating experience with poor customer service. I would avoid this company in the future.
November 26, 2025
Reply from Nere Travel
Hi Priaporn you were not double charged as you placed 2 orders and were charged for both of these correctly. We can see that our service team were able to assist you and process a refund for one of the orders but this is not a matter for which we would consider providing compensation and note with regret your disatisfaction
This is a Christmas present so arrived…
This is a Christmas present so arrived in plenty of time, delivery driver put it in house for me, nice pleasant and friendly
November 25, 2025
Dissatisfied …
I ordered a suitcase and a week later it still had t arrived so I contacted them for them to tell me the suitcase I had ordered was out of stock and they had done nothing about it
November 28, 2025
Reply from Nere Travel
Hi Jon - we are sorry to note that the item you ordered was out of stock but if its unavailable to sell there is very little our team are able to do to assist other than to process a refund which has already been done. We apprecate your frustration but as peak times of demand even with inventory management systems in place there are sometimes instances where items are oversold.
Go for it, they are absolutely worth the price!
Very reasonable prices and excellent quality. I was able to grab a carry-on suitcase during Black Friday that met all my expectations and more.
The products are incredible, and they look cute too!
Shipping and delivery took merely a couple of days, which I was extremely impressed with, and I can't wait to start travelling with it :)
November 27, 2025
Great service and product.
November 27, 2025
Great company speedy delivery
November 27, 2025
Absolute Horrific Delivery and Customer Service
I ordered a suitcase from Nere Travel, and honestly I have no idea if their products are good because their shitty courier DPD never delivered it — and the worst part is Nere was completely unreachable the entire time. No phone number. Emails ignored. No support whatsoever. I’m travelling in a few days, and instead of stepping in when their courier messed up twice, Nere basically vanished. I was stuck watching fake “missed delivery” updates with no help from the company I actually bought the suitcase from. I ended up not being able to withdraw my order because I couldn’t get a single real response from them. It’s ridiculous. If a company won’t communicate and lets their courier screw customers over, why would anyone bother ordering from them?
December 2, 2025
Unprompted review
Reply from Nere Travel
Hi Ellen - Thanks for providing the additional information. We have passed this to our service team who will review your order and reach out to you directly to provide an update
They look good for my children
They look good for my children. Less space inside due to handles than I thought but they are for 6year olds and are nice and light.
November 17, 2025
Excellent quality
November 14, 2025
Great looking item
Great looking item, time will tell as to its sturdiness. Fast delivery
November 21, 2025
A good range of quality suitcase at a…
A good range of quality suitcase at a reasonable price price and quick delivery…..perfect
November 21, 2025
Great quality with fast delivery
November 21, 2025
Venture Dual Open Cabin Suitcase & Stori Medium Suitcase
Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the way they look and feel. Quick delivery-literally within 4 days. Not used the cases yet but will be doing on my next trip abroad. Seem very spacious and love the colors on both. I am particularly excited to use the Venture suitcase due to the dual opening and storage-will probably get a lot in there for a good few days! Offers were very good!!
November 14, 2025
Next day delivery
November 21, 2025
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